Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Thank you for the review of my dog's recent illness.”

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Posted 11 months ago

“Generally very prompt with explanations and payments”

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Posted 11 months ago

“My experience submitting a claim for the first time has gone so-so. I sent the ER vet receipt & the medical records 2 days after the medical emergency. A couple of weeks later I received an email apologizing for a delay in my claim. A couple of weeks after that I received an email stating my claim was completed. I am satisfied with the financial part of the claim, but I’m still waiting for that money to be deposited into my account and the Care Credit (card) I used to pay for it is due in 2 days. Ugh.”

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Posted 11 months ago

“Just wonderful. I am so happy and relieved. Saved my dog’s life!”

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Posted 11 months ago

“Pets Best is amazing! I would love to benchmark their service against other providers, but I'm so satisfied I can't name another pet insurance company. I tell anyone who will listen how great Pets Best is. Our dog had a serious knee procedure and Pets Best paid up per the deal without delay. Claims are always processed quickly and payments are made within a couple days. I'm very satisfied and highly recommend Pets Best.”

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Posted 11 months ago

“I prefer submitting paper copies which are easy to complete. The turn around time has been very short with clear explanations of their guidelines, next steps, what us eeed from you if anything.”

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Posted 11 months ago

“Claims take weeks to go through. Website is often down and when submitting claims, errors often prevent documents from being uploaded”

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Posted 11 months ago

“Your recent/current technology has been a pain to dea; with. It is the first time we have ever had any issue filing/receiving claims, and logging on to your site. Hopefully you will have this fixed soon.”

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Posted 11 months ago

“Not very clear instructions... I submitted an invoice and then just got alerted that there was "missing information" but they never told me what was missing or what needed to be submitted, when you try to use the chat no one is ever available. Makes it very difficult to use and actually get claims reimbursed. No clear explanations of why certain things aren't covered... not sure that it is really worth the cost of premiums, since very rarely are claims actually reimbursed in my experience. Would be great if chat was responsive and could answer my questions.”

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Posted 11 months ago

“Review and payments are always fast”

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Posted 11 months ago

“Their response is timely and clear”

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Posted 11 months ago

“Have been great to work with and help covered many of our unexpected (and expected!) pet costs.”

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Posted 11 months ago

“Good, reasonable, simple to understand coverage. Claims are pretty easy to submit but take a while to get resolved.”

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Posted 11 months ago

“Reasonably priced; easy claims process and receiving results. Phone people knowledgeable.”

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Posted 11 months ago

“Pets best insurance has been a literal life saver for us. I have a French bulldog and unfortunately we have had to use our insurance several times and have never had any issues with claims. Thank you pets best.”

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Posted 11 months ago

“Site is always down and I wait forever to get reimbursed”

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Posted 11 months ago

“My insurance plan increase by nearly $20 extra per month.”

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Posted 11 months ago

“I have had Pets Best for years for multiple pets. I have always been pleased with the coverage and service. Customer service has always been easy to deal with. Reimbursement may be quicker with other providers but I would still pick Pets Best. In fact, I just got coverage for another pet!”

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Posted 11 months ago

“Pets Best has helped with important procedures and care for my dog. Grateful to have it.”

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Posted 11 months ago

“Whenever I have had an illness or emergency with my pet, Pets Best has always come through. Customer service team has always been very kind.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,690 reviews