Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,514 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My annual insurance premium increased by 300.00 for this year yet my best wellness illness benefits stayed the same. All of my pets preventative vaccines should be covered fully.”

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Posted 11 months ago

“Prompt, efficient service.”

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Posted 11 months ago

“Have been using Pet's Best for about 3 years now and they have been great with claims. Added my second dog to the policy, however I do not believe I was given a discount for multiple pets, so that would be the only thing that is negative since the website stated by adding a second pet, a discount would be given. When i added my second pet, a disclaimer said my second pet did not qualify for the discount, so not sure what "qualifies" a pet to be awarded the discount, and since both my pets are dogs over the age of 2, and neither have any health issues, it seems like a click bait move, however i insured my second pet anyway.”

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Posted 11 months ago

“When I took out my first policy 8 months ago reimbursement from claims was fast usually within 7-10 days. Now every claim seems to take 20-25 days. Also if you add a pet to an existing pet policy and have auto pay they pull the new premium twice the first month if you want the policies combined into one ABP to have a month in surplus. This does NOT happen if you keep them separate or log into app to pay. Customer service knowledge seems to have fallen in the last few months as well.”

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Posted 11 months ago

“Seems like a scam. My dog went to the vet and ended up having an emergency surgery on his leg. Everything was denied and deemed “non-emergency”. I pay $700 a year for this insincere, I’ve had it almost a year and a half. I received $500 back from the $3500 surgery after I appealed and called and annoyed them. Took about 5 weeks.”

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Posted 11 months ago

“I had a fantastic experience. The claim took about 3 weeks to process and the deposit was shortly thereafter. Let’s best sent communication to update me to the status of the claim. They covered everything the policy said it would. Very pleased that this resource is available, especially since these accidents ever happen at the best time. I would highly recommend Pets Best!”

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Posted 11 months ago

“Easy to file the claim online. Staff responsive to questions. Payment in 30 days with good communication.”

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Posted 11 months ago

“When our Bella got Lymphoma I was anxious about her coverage working but they have been awesome! I submit the claim and get paid in a week or so. Love it!”

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Posted 11 months ago

“My golden doodle was sick one time this year and that took care of the $250 deductible. THEN I found a lump on her leg and the deductible was already paid, so I received 90 % of the bill, around $400 for 1 visit and I've been back once and will have to go another time or two I'm sure. So it definitely pays for itself. The only thing is, as your pet gets older the monthly payment goes up. Mine went from $48 a month to $70 a month this year. But, I would rather pay that monthly as to have 7 or 8,000$ bill all at once with no insurance.”

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Posted 11 months ago

“They are thorough”

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Posted 11 months ago

“Friendly and helpful staff. Quick turnaround on claims.”

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Posted 11 months ago

“I have never has any issues with being reimbursed for Clara's care! Easy to submit and easy to be reimbursed. Thanks! Blythe”

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Posted 11 months ago

“Wonderful communication and explanation of your pet’s claims. I am so glad I chose Pets Best for my pet’s coverage.”

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Posted 11 months ago

“Insurance made simple and easy.”

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Posted 11 months ago

“My little dog Ruby at something that caused her to vomit and have diarrhea for over 40 hours on a weekend so I took her to emergency. PetsBest was very understanding and after reviewing my claim they reimbursed me a significant amount in a very timely manner. I have recommended PetsBest to all my dog owner friends. It's a first class pet insurance company”

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Posted 11 months ago

“Great and easy to use. Just send them the bill and get reimbursed”

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Posted 11 months ago

“Claims are processed quickly and customer service is great to work with!”

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Posted 11 months ago

“Premium increases are fairly steep.”

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Posted 11 months ago

“Service and payments are very quick and no hassle, all done on-line and money deposited into my bank account. Love having this insurance for my baby.”

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Posted 11 months ago

“Have had my dog Huck insured with Pet Best since the spring of 2021 and are very happy customers!”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 32,514 reviews