Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,514 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, not sure if I would do this again. We have the wellness plan and the injury/illness plan. And I definitely don’t feel like the wellness plan was worth the money. Only covers a certain amount for vaccines, etc. and I don’t feel like I’ve even came close to covering even half of what we had to do with our dog. I’m interested to see how much it will cover up the spay. I will say it’s easy to submit on the app so that is nice and haven’t had to use it for the illness/accident yet so I can’t comment on that.”

Helpful Report

Posted 11 months ago

“Sometimes I have to supply so much paperwork from the vet for you to determine coverage. You did not cover periodontal disease that my young dog started even though she had super teeth according to all vet check ups and I did the cleaning as precautionary because the last vet said she could have it on the insides of her teeth where I can’t reach with a toothbrush so I had them clean her teeth and they found some minor periodontal disease. It should have been covered because she was going under anesthesia for limping to check her hips and knees. All was due to injury. So sometimes I get frustrated and ask what am I paying for then! Sometimes you do a good job and pay rather quickly but lately it takes much longer to process claims and the app never works so I have to uninstall and reinstall it every time. Needs improvement.”

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Posted 11 months ago

“I’m happy with the service and the coverage! the only thing I’d critique is the timeliness of processing the claims.”

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Posted 11 months ago

“Very nice to have when something happens. My only problem is one dog is $230 at six years old and the other one is 92 then 50s apiece for my cats don’t understand why the one is $230 other than that, I’m happy with the service.”

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Posted 11 months ago

“Great customer service.”

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Posted 11 months ago

“We love our frenchie and originally chose Pets Best because our other insurance provider was affiliated with it. We changed that provider, but stayed with Pets Best. The rates are reasonable, and while I have heard from some other pet owners we know that the speed of resolving claims with their insurer is faster, I still feel like this service is good. A frenchie requires a lot of extra care so insurance is a must, and while I'm not absolutely certain that Pets Best is the best out there, they've served us well so far.”

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Posted 11 months ago

“I pay $80 a month for both of my cats, yet the maximum coverage for the yearly wellness is $125/150each. I am most likely going to end my coverage with pets best and just move $80 into an account every month, because it would far surpass the $150 coverage.”

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Posted 11 months ago

“I have no negative things to say about the coverage my dogs receive. I am beyond grateful for this company.”

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Posted 11 months ago

“Getting health insurance for our dog was the best decision we ever made. We had been on other insurances and it felt like we paid for nothing. Submitted claims that took weeks or months to be proccessed and received no coverage. In the last 2 years our dog has experienced unexpected injuries that required surgery and Pets Best covered almost 90% of the costs. Submitting claims is very easy and the the processing time is very fast! We would be drowning if it weren't for pet insurance. Definitely recommend Pets Best!”

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Posted 11 months ago

“Love this insurance it’s been such a stress relief in a time of need for us and our pup!”

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Posted 11 months ago

“The very best”

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Posted 11 months ago

“I appreciate Pets Best going through the mountains of information I sent in about my dog's illness and discerning what parts of it were necessary for reimbursement and were covered. Thanks to having Pets Best Insurance I was able to adequately care for my Pet financially when he needed it.”

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Posted 11 months ago

“Not happy with my last claim. My pets X-ray and medication was not cover. What is the point of me paying my monthly payments and my claims never get covert.”

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Posted 11 months ago

“Very easy to file claims and they pay promplty.”

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Posted 11 months ago

“Pets Best has been a life safer! Super easy to submit claims, and they are always very responsive and fair. Highly recommend.”

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Posted 11 months ago

“While I do love the unlimited coverage, claims process is excruitatingly painful and long. When you have a pet emergency or illness and get a huge bill from the vet, the last thing you want to do is wait weeks to have your claim paid out. There are other carriers that pay out in 2-3 days. I'm not sure if I'd sign up with Pets Best again if we got a new pet in the future.”

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Posted 11 months ago

“No muss, no fuss! I send in my dog Exspenses and I am always notified in a short period of time, whether I am covered or not. If it is covered, I am reimbursed quickly. Thank you!!!”

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Posted 11 months ago

“My sweet girl Sophi was diagnosed with idiopathic epilepsy last year, and since then we’ve had to see a neurologist regularly and manage her condition with three different medications. It’s been overwhelming and heartbreaking at times, but one thing I’ve never had to worry about is her insurance coverage. Every single claim I’ve submitted through Pets Best has been processed and paid within just a few days — no hassle, no delays. I truly feel comforted knowing I have their support, especially during such a difficult and emotional journey. I can’t say enough good things about them. Pets Best has given me one less thing to worry about, and for that, I’m incredibly grateful.”

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Posted 11 months ago

“Very easy to file claims”

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Posted 11 months ago

“The turn around time for reimbursement averages over a month.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 32,514 reviews