Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,043 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes FOREVER to receive the reimbursement. Have been a client for almost 3 years, and I have NEVER received the payment on time.”

Helpful Report

Posted 11 months ago

“Very prompt at responding when a claim has been filed and details given in what has/has not been covered and why.”

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Posted 11 months ago

“Filing claims has been very quick and easy, and Pets Best has covered some important, unexpected procedures. I’m so grateful we had insurance when we needed it.”

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Posted 11 months ago

“Though the wait period can be long sometimes but the reimbursement are usually done without much problems”

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Posted 11 months ago

“Very easy online claims submittal with fast responses. Love the company!”

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Posted 11 months ago

“Affordable and when you send a claim they process it very timely.”

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Posted 11 months ago

“I sent two claims in on the same day with two different date of service One claim was processed and the other was not.”

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Posted 11 months ago

“Everyone I have talked to has been very helpful. I enjoy talking to a real person that can answer my questions and give me useful advice. I would highly recommend Pets Best!!”

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Posted 11 months ago

“You take too long to process claim”

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Posted 11 months ago

“I love Pets Best and will always recommend them to friends and family looking for reliable pet insurance. Thanks for all you do, Pets Best!”

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Posted 11 months ago

“The claims process has been very easy and the customer service has been excellent”

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Posted 11 months ago

“Claim settlement takes very long and payout takes even longer. Not a smooth process.”

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Posted 11 months ago

“On September 20, 2025, I called to request an explanation of my most recent EOB. The representative who answered my call was professional. friendly, and responded to my question.”

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Posted 11 months ago

“Staff is always helpful and friendly. Fast on making refunds and like that I can pick my deductible. Easy to submit claims.”

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Posted 11 months ago

“Nice insurance but the reinburst take to long”

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Posted 11 months ago

“First claim and it was quick and very easy. The only thing I thought was missing was an email letting me know it had been completed. I received an email that it was received but had to go to the website to review and see what was reimbursed.”

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Posted 11 months ago

“Difficult to navigate their site. Apparently hacked”

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Posted 11 months ago

“Prompt and thorough. Many thanks”

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Posted 11 months ago

“Fast reimbursement from puppy exam and shots.”

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Posted 11 months ago

“Super easy claims process and affordable coverage. Would highly recommend!”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,043 reviews