Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Genuinely surprised at how great of an experience having them as pet insurance has been, especially considering how bad of an experience I had with Lemonade. Super easy to file claims, quick turn around (for the most part) with a full breakdown of what you get back, quick direct deposit or check, and if there's any questions or they need additional information they contact the vet/hospital directly. I've never once had to interact with a human (not a complaint from me) and I wish human insurance worked this well!!”

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Posted 11 months ago

“Not having any other insurance to compare to, I will rate with 4 stars.”

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Posted 11 months ago

“It’s been a month and my claim hasn’t been processed.”

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Posted 11 months ago

“Processing claims has been a nightmare. Their site has been broken for a month. The agents by phone have been fantastic--really trying to be helpful--but it is truly astonishing that their system has been "broken" for this long. And even when claims are now being processed manually by email, items are getting denied and then when I'm directed to upload them, the sytem still breaks and won't allow me to resubmit my documentation.”

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Posted 11 months ago

“These were my first claims I have submitted since joining Pets Best. Pretty quick turnaround and took my questions/concerns seriously and admitted when an error was done. Appreciate them being honest. I haven't seen the money in my account yet, but it's only been 3 business days.”

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Posted 11 months ago

“great pet insurance always takes a bit to get a refund if any but great company”

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Posted 11 months ago

“Filing a claim is easy. Customer service representative are always very helpful.”

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Posted 11 months ago

“Wish the APP would work”

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Posted 11 months ago

“Pets Best has been great to work with. So much so, that both of my granddaughters purchased their policy and are also happy with Pets Best.”

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Posted 11 months ago

“Somehow was able to meet my deductible and run out of wellness benefits at the same time. They keep raising prices and are using AI to approve or deny claims. Im not renewing. My dogs allergy shot comes out to $1800 a year and they want $~2700 a year for insurance for 2 dogs. Can’t afford it. Id rather make my own saving account for the dogs and use my own money than play deductible games.”

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Posted 11 months ago

“It’s great but I find that reimbursement often takes 2-3 weeks.”

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Posted 11 months ago

“Your policies have hidden terms that allow you to circumvent reimbursement, especially for dental procedures. The maximum payments for common procedures and wellness are way too low. I spend more money on premiums than I really get in benefits. Rip off.”

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Posted 11 months ago

“I've had Pets Best for 5 or 6 years now and I couldn't be happier. Their website is easy to navigate, and I've never had a problem. I have had 3 claims with no problems. They have always paid out quickly. I've only called Customer Service once and she was very helpful. I have recommended them to family and friends.”

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Posted 11 months ago

“Helpful for an emergency but for regular service terrible.”

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Posted 11 months ago

“Premiums are way too high for not even covering preventative treatment and still having to pay a deductible. Way too expensive.”

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Posted 11 months ago

“Sometimes the reimbursement takes to long to get back!!”

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Posted 11 months ago

“Pet;s Best always processes my claims within a timely manner and will keep me abreast of what is ocurring prior to. The customer service has been excellent whenever I've had to call in with a question abiout the policy.”

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Posted 11 months ago

“Responsive to my claim Prompt handling of my claim No hassel”

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Posted 11 months ago

“I got a Pets Best insurance policy on my perfectly healthy, well bred 16 week old puppy and thought it was probably frivolous or being overly cautious. Then at 9 months old, he got an infection in his leg, spent weeks in veterinary ICU, and needed his left rear leg amputated. Had I not had the Pets Best policy on him, I would have had to put him down. It was only because I knew I'd be reimbursed 80% that I was able to afford to save his life. I had only paid a couple hundred in premiums to Pets Best at that point, but they covered 80% of his over $25,000 bill. They didn't raise his premiums because of our huge claim, and because I had chosen the additional features of the plan, they also covered 80% of his physical therapy and rehab with a specialist vet. I tell people all the time about how amazing Pets Best is because I wouldn't have Winston without them.”

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Posted 11 months ago

“terrific insurance fast payments.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,690 reviews