Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,502 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My pets have been insured with Pets Best since 2018 and they have always paid as expected on the claims I have submitted. I gave a 5-star review because of their high integrity in claims approval – they pay out what they promise and that is very important to me. However, my most recent claim (June 2025) was not on par with what I was used to from past claims. While I did eventually receive the claim in the amount I expected, it took longer than 25 days and there was very poor communication along the way. I didn't receive an email asking for more records until 18 days after I had submitted the claim. I am hoping this was an anomaly and not the new normal given their huge portfolio increase. My first claim was pre-COVID and at that time the claim approval was fast. A claim I submitted during COVID took longer, but I had expected that. We are now 5 years post-COVID and taking 18 days to request medical records and over 25 days to decide on a claim seems like Pets Best may not be staffing according to demand.”

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Posted 11 months ago

“We’ve been a customer since 2021 and this is the first year we’ve had to use insurance. We’re impressed with the coverage and turn around time to process claims. It definitely has given us peace of mind when seeking care for our dog. Thank you Pets Best!”

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Posted 11 months ago

“Pets best provides great pet coverage for a very good cost”

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Posted 11 months ago

“Pet's best is a great company to deal with. Their service is second ot none. They keep you updated through every step of the process.”

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Posted 11 months ago

“Takes forever to get claim reimbursement and doesn’t clearly state what is covered in the top tier pls . Feel I am overpaying for sub par coverage.”

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Posted 11 months ago

“..........”

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Posted 11 months ago

“The process was very easy. I confirmed the vet would send a comprehensive bill to my email Logged into the PetsBest web site and dragged a copy of the bill and filled in requested information. I was kept up to date on the progress of my claim. I'm well pleased with the handling of my claim.”

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Posted 11 months ago

“Does a good job responding to claims in a timely fashion, however, actual payments can take a long time to process. There were also some significant increases in premiums from year to year. All-in-all I am satisfied with them given other options but some things could be improved JJ”

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Posted 11 months ago

“The sales rep. I had a pleasure speaking to was SO HELPFUL! She was very detailed in everything that I asked and also helped me to achieve a better plan for my pet. She was also patient with all the questions I had and helped me to better understand the difference between the policies. She had excellent customer service skills and knowledge of the items I asked about. I could not have been more pleased with her services. Although the rep. was very helpful, I do not agree with the insurance increase that has happened since I have been with pets best. I have been with Pets Best for (2) years and have had almost a $400 increase due to the inflation of rates. I do not think its fair for the increase of rates to apply for individuals who may not have as much needs as others when it pertains to their pets. This is something that needs to be taken into consideration.”

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Posted 11 months ago

“So fast and great communication!”

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Posted 11 months ago

“Best Pet Insurance out there.”

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Posted 11 months ago

“Pets best is easy to submit a claim, however the processing time is abysmal. Every time I’d submit a claim I get an email 3 weeks in stating that it’s “sorry for the delay” and that it “typically doesn’t take this long”. But it’s every time, so that is typical. Then it takes about another week from then.”

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Posted 11 months ago

“Every year this insurance finds another reason to not fully reimburse for care that is supposed to be covered. I will not file an appeal because it gets nowhere. Will probably cancel.”

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Posted 11 months ago

“The EOB’s are easy to understand. I have not had to question them on claims. For my dog, almost everything I have put in a claim for has been covered once I met my deductible. If I have any negative, I have had a couple of times where the medication was covered and according to my vet, that was the only medicine available. But they still covered the appointment and the texts. So I am very pleased with Pets Best.”

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Posted 11 months ago

“All Pets Bests is good for are denying 95% of claims. Absolutely regret ever switching to this company.”

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Posted 11 months ago

“Took way too long to process my claims..”

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Posted 11 months ago

“I truly appreciate your service”

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Posted 11 months ago

“Slow claims process. Nothing is ever covered. No detail on why it’s not covered other than a generic copy and paste from the policy.”

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Posted 11 months ago

“I've had Pets Best Insurance for about 10 years now. They've always been pretty prompt with reimbursement. I wish the premiums were a little lower for the older furkids, but they're not out of line.”

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Posted 11 months ago

“Claim service time has greatly improved in the last year”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 32,502 reviews