Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,688 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“We use this insurance for 4 dogs, two are seniors. Price seems fair. Coverage options we chose are working for us. Have to track the details of claims because claim coverage action can be confusing when mistakes are made by the reviewers. When I call to follow-up I get immediate and courteous help.”

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Posted 10 months ago

“I submitted a claim and in less than a week I received notice that it was paid. Very quick response.”

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Posted 10 months ago

“I received payment quickly.”

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Posted 11 months ago

“Great response time after submitting claims. Clear explanation of benefits. Highly recommend”

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Posted 11 months ago

“It never covers any of my dogs treatment at 90%”

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Posted 11 months ago

“I've had Pets Best insurace for several years and just processed my first claim. It was very straightforward, and there were no challenges to getting reimbursed. I'm hoping that if a more expensive claim would be just as easy.”

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Posted 11 months ago

“I am so grateful that we decided to get insurance from Pets Best for our dogs. Pets Best is wonderful to work with. All our claims have been very quickly processed, refunds issued quickly, communication with representatives are professional and kind. Our policy is honored with each claim - the policy we purchased is exactly what is processed/refunded. Thank you Pets Best!”

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Posted 11 months ago

“My Ginger is 8 years old and I healthy because pets best helps me keep her healthy. They honor their commitment and provide financial results rapidly. I always recommend pets best to people seeking a pet insurance carrier. 8 years - no complaints - can’t do better than that.”

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Posted 11 months ago

“While we were only with Pets Best for a short time I found them to be incredibly fair and responsive. I would recommend.”

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Posted 11 months ago

“good coverage, quick claims”

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Posted 11 months ago

“I have been pleased with my Petsbest Insurance. I would say 80% of the time, I get my refund in a timely manner. Overall with the 90% Insurance policy, you will be happy with.”

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Posted 11 months ago

“Fast service, air rimbursement”

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Posted 11 months ago

“This is literally the worst company I have ever experienced. Their website has been terrible for 2 straight and they blame it on Microsoft. The outage with Microsoft was less than 24 hours, the problems started BEFORE the Microsoft outage and continued well after, so that’s a complete lie. They still managed to collect their monthly payments with no problem and actually had the audacity to raise the rates by 50% for my pets (ages 2, 4, and 8 all in good health with no claims during the year I held the insurance). Trying to call customer service was a lesson in futility when you are on hold forever and still can’t get through. I would give this company 0 stars if that were an option. I’d recommend literally anything but Pets Best”

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Posted 11 months ago

“Absolutely recommend this insurance company. They have helped tremendously when I most needed it.”

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Posted 11 months ago

“I've been with Pets Best for 7+ years ,since my Dog was a puppy. Filing a claim online is quick and easy, reimbursement is typically 10- 14 days. My poor guy has had a bad rap with multiple health issues over the years, I've never had a single problem with their service, Pets Best truly gives me peace of mind ! Highly recommended to any pet parent 👍👍”

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Posted 11 months ago

“It is fine”

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Posted 11 months ago

“There has been, in my opinion, a recent decrease in the rating (normally very good); this is due to difficulty in filing claims and the serving of claims.”

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Posted 11 months ago

“I’m pretty disappointed given it was highly recommended. I’ve been waiting a month for my claim to process, which I find completely unacceptable.”

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Posted 11 months ago

“We always get excellent service from this insurance. We have no complaints what so ever. Great company to deal with.”

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Posted 11 months ago

“Pets Best is the best! Claims are handled quickly and accurately. Love this coverage for our young pup.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,688 reviews