Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,687 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Pets Best have always been so easy to work with… easy to submit claims and great coverage! Thank you Pets Best!”

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Posted 10 months ago

“Great service. Fast refund.”

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Posted 10 months ago

“Biggest gripe is slow processing time, takes weeks, plus extra time to receive payment on top of that.”

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Posted 10 months ago

“Prompt, helpful, organized.”

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Posted 10 months ago

“Website and app were down for multiple weeks”

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Posted 10 months ago

“I have had Pets Best insurance for my dog since he was 10 weeks old, he is now 7.5. My claims have been paid without hassle. I am so happy that we have this insurance. I would recommend it to anyone and will always keep it for my pets. I feel confident this company is with me for the entirety of my dog's life to help us along the way. Thank you Pets Best!”

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Posted 10 months ago

“Ive been with PetsBest for several years and did not need to submit claims for the first 4 years of having the policy. My dog became severely ill and spent days in critical care. Since that stay 2 years ago Ive submitted several claims, nearly every month, for ongoing specialty care and medications to manage his new diagnosis. Every claim Ive submitted has been processed timely and correctly. Each time Ive called to speak with a customer service representative Ive been pleased with their friendliness and professionalism.”

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Posted 10 months ago

“I have liked having pets best I have two animals on it. I haven’t had any issues with pay outs. Everything that has said it will be covered is covered the monthly premiums are reasonable. My only complaint is the app is horrible it doesn’t work. Recently it has been working again hopefully it continues.”

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Posted 10 months ago

“Pets Best is the best! Claims are easy to file, payments are quickly deposited in my bank account. This is my third year using them. I will continue to use them for my pets.”

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Posted 10 months ago

“Quick response, good coverage and reasonable price”

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Posted 10 months ago

“My PetsBest policy has allowed me to not think twice about doing the diagnostic and treatments needed to keep her healthy, regardless of cost. I have a illness/accident policy with a $1,000 deductible and 10% copay with unlimited coverage. Thank the heavens for PetsBest. I have 6 year old Airedale Terrier. She is the sweetest thing in the world and the biggest diva when it comes to care and maintenance. She always had some digestive issues and was sporadically regurgitating food. After starting her on a hydrolyzed diet, the regurg went away but skin issues started. This all started a few years ago. To address her health issues, we have had her scoped and most recently allergy tested - only to find out that, "She is allergic to everything!", as stated by her dermatologist. Scoping is very expensive. Allergy testing is VERY expensive. Allergy meds are very expensive. And as in the past with her scope, allergy meds, the gabapentin for her anxiety and separation anxiety, PetsBest has not let me down yet. Do the annual premiums get more expensive each year - absolutely. However, at this point the amount of money I have gotten back over her lifetime FAR EXCEEDS the cost of the premiums. Do I expect to see a big jump in a few months when the policy is up for renewal, yes I do. But when you have a dog that has medical needs, the cost of the premiums is small compared the amount recovered. Thank you, PetsBest, for coming through for our pup!”

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Posted 10 months ago

“Pets best has the worst service I ever had, and I am 76 years old. In short they will find ways not to pay your claims. I never would use them for my pet insurance.”

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Posted 10 months ago

“I've had this insurance for a few years and EVERY SINGLE TIME I submit a claim I get a message titled "We Apologize For The Delay" -- if you send this for EVERY claim, this is your way of doing business, not a delay. Do better.”

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Posted 10 months ago

“Overall good. Claims at times seem to take too long to process”

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Posted 10 months ago

“Easy. Affordable. The right decision!”

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Posted 10 months ago

“Quick reimbursement.”

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Posted 10 months ago

“Always efficient, prompt in payments and reliable.”

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Posted 10 months ago

“I love this, I have a peace of mind when I take my doodle to the vet, that she’s covered, I don’t have to worry, best thing I could ever have done”

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Posted 10 months ago

“I really hate Pets Best. You chart me over $200 a month for my pets insurance which is more than I pay for 4 humans in my household. When I take him to a visit, I literally get nothing back. It's basically a catasrophic insurance plan which I never intended to get and I wish I had just put the monthly premium into a savings account rather then give it to this company.”

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Posted 10 months ago

“We use this insurance for 4 dogs, two are seniors. Price seems fair. Coverage options we chose are working for us. Have to track the details of claims because claim coverage action can be confusing when mistakes are made by the reviewers. When I call to follow-up I get immediate and courteous help.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,687 reviews