Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,688 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Just wish claims were processed in a timely manner .”

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Posted 11 months ago

“Not happy that the premium has literally doubled in 5 yrs so I imagine by the time my dog is 10 yrs old, I will be paying over $200/month. Basically, like having another car payment…ridiculous! Also, they are very selective on what is covered.”

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Posted 11 months ago

“Very pleased with the quick claim reviews”

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Posted 11 months ago

“I really think a discount for referring others or adding second/third pets would be nice. I have encourahged so many of my friends to use PetsBest, even my own vet! I have been a client for years and feel like this is the one thing missing from your sevice! Otherwise, very happy with my experience thus far.”

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Posted 11 months ago

“Horrible waiting period to process claims”

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Posted 11 months ago

“Easy to work with, quick response”

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Posted 11 months ago

“It has almost been a month and I still haven’t received my money”

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Posted 11 months ago

“Premium package doesn’t cover enough.”

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Posted 11 months ago

“Great!! I love it”

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Posted 11 months ago

“Even after sending multiple documents in response to numerous emails and app requests that there wasn’t sufficient information, and speaking with Pets Best representatives, there are still continuous requests for more information! After spending thousands of dollars for pet insurance, are the minimal reimbursements worth the hassle? It’s like any other insurance you pay for… “Oh I’m sorry that’s not covered by your policy…” OR “We only reimburse for preventative medications once a policy year.” Really?!”

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Posted 11 months ago

“Very quick to approve my claim.”

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Posted 11 months ago

“We have been very satisfied with your company. Recently the website has been down but hopefully that will be resolved soon.”

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Posted 11 months ago

“I have mixed feelings about this company and the service. Whenever I talk to customer service on the phone, everyone is very nice and helpful as much as they can be. My rates have drastically gone up almost $150 from last year and when I called to get an explanation, the agents don’t know because the company hasn’t provided it. All I’m told is that insurance rates all over have gone up that bills have gone up. I don’t make a lot of money. My pets have been through various illnesses and things cost a lot most of the time this insurance doesn’t really feel like it helps me much because I barely hit my deductible at the end of the year and what they pay on doesn’t even include the total they exclude the tax so overall it just feels very Flimsy and unfortunately for me I’m stuck because anywhere else I tried to go wouldn’t help me with the chronic pre-existing conditions. The app doesn’t always work either and I’m always having trouble with it. But if I’m in an emergency, and it’s something very expensive, it will be helpful.”

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Posted 11 months ago

“Takes too long to process claims.”

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Posted 11 months ago

“I have been a customer for a very long time. I highly recommend pets best.”

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Posted 11 months ago

“Filing my dog's medical claim on the Pets Best website was simple and easy. Procesisng of the payment went smoothly and in a reasonable amount of time. Very pleased with Pets Best insurance claim process.”

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Posted 11 months ago

“Your service has been amazing over the last years. However the way you handled customer service during the outage was beyond rediculous. That was the most rediculous obcese way you could have possibly handled that situation. WTF.”

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Posted 11 months ago

“Super high copay. Human insurance copay is per visit. How come the dog copy is per procedure? I had one visit with $89 copay. The copay is insanely higher than human. The insurance is generally worthless. I would rather save money in the bank instead if I can choose again”

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Posted 11 months ago

“Genuinely surprised at how great of an experience having them as pet insurance has been, especially considering how bad of an experience I had with Lemonade. Super easy to file claims, quick turn around (for the most part) with a full breakdown of what you get back, quick direct deposit or check, and if there's any questions or they need additional information they contact the vet/hospital directly. I've never once had to interact with a human (not a complaint from me) and I wish human insurance worked this well!!”

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Posted 11 months ago

“Not having any other insurance to compare to, I will rate with 4 stars.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,688 reviews