Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,042 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twenty one days since my dog's emergency visit and they just emailed me to tell me they needed more medical info from my Vet. This is taking much longer than it should.”

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Posted 11 months ago

“This health insurance for your pet has a great plan. They are fast, efficient, and experienced in helping with any questions. They provide excellant service when dealing with a claim.”

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Posted 11 months ago

“Prompt response to claims. Helpful when I need to speak to someone over the phone.”

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Posted 11 months ago

“Terrible coverage. Our claim submitted when we spayed our pup was denied, though we have the coverage? Make it make sense.”

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Posted 11 months ago

“Great service!”

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Posted 11 months ago

“You don't need insurance until you really need it, and we did this past summer. Our 5-year-old Peekapoo had an ailment and the bills were paid as scheduled. We were very impressed with the professionalism of Pets Best.”

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Posted 11 months ago

“Easy to submit claims and good EOB. The staff are all very helpful as well.”

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Posted 11 months ago

“Very friendly and excellent service”

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Posted 11 months ago

“DO NOT WASTE YOUR MONEY!!!!!!! THEY DO NOT PAY FOR VIRTUALLY ANYTHING WASTE OF TIME AND MONEY”

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Posted 11 months ago

“Very hard to get reimbursed for anything.”

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Posted 11 months ago

“Great communications, quick response. Very happy so far.”

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Posted 11 months ago

“Great customer service....good fair Insurance”

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Posted 11 months ago

“Take too long for claims to be processed.”

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Posted 11 months ago

“I’ve always been very satisfied with Pets Best insurance. Customer service is excellent reimbursement is usually very timely. Sometimes a little longer than it really should be for refills on a medication. Your dogs been on for years. Also, I understand the cost of living is going up but my insurance payment for the month went up $145 For my two dogs and don’t get me wrong. It’s a blessing to have insurance it saved me thousands of dollars, but I live on Social Security and that’s a lot of money a month for an increase. Other than that, they’re awesome.”

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Posted 11 months ago

“Extremely professional helpful and respond quickly Richard alvarez”

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Posted 11 months ago

“Processing a claim is easy online. Payment arrived in a reasonable amount of time.”

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Posted 11 months ago

“Honestly, I've never had issues with getting my payment, but my goodness does it take forever. My dog has cancer, so her bills are very high, and on top of paying for them out of pocket to begin with, while waiting for repayment I'm paying interest on my credit card too for those large purchases because repayment takes forever. Seriously, you need to work faster at reimbursement.”

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Posted 11 months ago

“This is insurance was okay. However, the amount they charge for pet insurance now is outrageous. And they dont everything. We used to pay 187.00 every 3 months. And now it's $506.04 everything 3 months with a 250.00 deductible that has to be met first. 187. 00 for 3 months was great. That's only $748.00 a year. Now $506.04 every 3 months is $2024.16. So, I now pay $1276.16. Like I said Outrageous. And they dont give quotes either.”

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Posted 11 months ago

“Very pleased with having Pets Best Pet Health Insurance.”

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Posted 11 months ago

“Takes FOREVER to receive the reimbursement. Have been a client for almost 3 years, and I have NEVER received the payment on time.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,042 reviews