Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,689 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The first 3 years I was a customer of Pets Best, I sang your praises often and loudly. Something happened in the last two years that has changed. Pets Best app is not working more than it works, the wait time to speak to someone in customer service went from 5-10 minutes to 30-45 minutes. The latest complaint is that my premium rose considerably. Mainly though the app never working and the excessive wait time to be able to speak to customer service are the biggest problems. Please, hire a tech person to get the app working!! One cost for long term solution and happy customers!”

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Posted 11 months ago

“Pets Best has been a lifesaver for us after rescuing a small dog with severe allergies. They pay our claims quickly and efficiently. Id never own another dog without it.”

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Posted 11 months ago

“It takes much too long to review claims. I feel they should be done quickly since my automatic premiums are taken out very quickly every month and there is no waiting on PetsBest part.”

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Posted 11 months ago

“best service anywhere!”

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Posted 11 months ago

“They seem to be paying out less and less every year. My bill was $880 only covered me $250 vet bill. Will be canceling.”

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Posted 11 months ago

“I highly recommend Pets Best. Their computer system was being updated so you had to email your invoice from the veterinarian via email for the past few weeks. But now it is working again so you just have to take a picture of the bill and submit it through their website. You are usually reimbursed in a timely manner. The coverage is great and for a fair premium.”

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Posted 11 months ago

“Pets Best has done amazing job at handling and reimbursing claims. No complaints there. I will say that the premiums are skyrocketing each year, as they seem to be with all pet insurance companies. And we will eventually hit a point where we will need to cancel because of that, which stinks, but maybe is unavoidable.”

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Posted 11 months ago

“The app did not work for over a month; even trying to get a claim submitted I had to wait over a month so that they could work on their website. No explanation or warnings from anyone at Pets Best. UNACCEPTABLE!! But yet I have to continue to pay the monthly premium!”

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Posted 11 months ago

“I have a healthy five yr old Aussiedoodle who suddenly needed emergency vet care. It’s the first time I have used his insurance, even thou it’s been in place since he was a pup. I had a bit of difficulty filing my claim, due to site maintenance, but once I completed the submission and uploaded docs, the process was smooth and the reimbursement came fairly quickly. Great coverage and nice to know it’s there if needed again. Thanks for your support!”

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Posted 11 months ago

“Call me. I'm really shocked after being with you 12 years. And now having a dog. With insurance is the most one can buy 90% coverage etc. The half of $35 bill only get covered by $60. I'm kind of upset”

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Posted 11 months ago

“My dog was very sick with pneumonia. He was hospitalized for 8 days in the end of October in 3 different hospitals, as they felt he needed specialized care. Pet's Best Website is being worked on but they reimbursed me for a few claims, but still waiting on two of the larger ones. They are still within their time frame and very helpful when i call. It was a Godsend to have pet insurance!”

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Posted 11 months ago

“Your new system install caused all kinds of delays and frustration. Also I have to wait for a log on email EVERY time I sign in even though I have ONLY ever signed on with ONE device, my cell phone.”

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Posted 11 months ago

“That’s best is easy to use. The online/app is a great way for customers to file claims in view claim updates. The review is typically very quick. We have been Pets Best customers for years. As my dog gets older, coverage is even more important.”

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Posted 11 months ago

“We had coverage for the last three years. Any claims that we made haven't been paid. The most recent one only paid very little. Between the deductibles and now co-pays a $500 claim resulted in a payment of $86. We won't be renewing. Might just as well save the premium and self insure.”

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Posted 11 months ago

“It’s very wrong that Pets Best takes every loophole it can to raise premiums and provide minimal reimbursement. Wish therr oh not at all.”

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Posted 11 months ago

“Even during a catastrophic technical failure, Pet’s best got my claim, reviewed it and paid it. I was amazed and very grateful as always for their very prompt, courteous, and good service.”

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Posted 11 months ago

“The claims submission and review process is super easy and fast. I really appreciate that so much! Every year my annual rate goes up by 30-50% (this year almost 50%) and it’s becoming too expensive for me to afford this insurance. It’s frustrating because I want to have some basic coverage but having just accident coverage just doesn’t seem worth it. Will most likely be dropping coverage this year as it just doesn’t seem worth keeping coverage and I would rather set something up directly with my vet.”

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Posted 11 months ago

“Claims process was very easy. After they reviewed my claim, we were reimbursed based on the terms on our policy. Process was smooth and quick!”

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Posted 11 months ago

“Claims are very easy to file and are paid very quickly.”

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Posted 11 months ago

“Not happy. Claim we submitted was processed inaccurate. Should have contacted vet or myself to clarify. Processing claims has to be done attention to detail. It's important to reimburse the claim with accuracy to the policyholder. This was not the first time”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,689 reviews