Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,514 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best has covered my Vet’s visits and treatments after I covered my co-pays. Over all it’s been a good experience. Thanks!”

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Posted 11 months ago

“Claims are handled easily and quickly. Rates are reasonable.”

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Posted 11 months ago

“The claim process is quick and easy!”

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Posted 11 months ago

“You’ve always been fair with your payments.”

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Posted 11 months ago

“Love this insurance. Gives me peace of mind and claims are easy to submit. Response time is quick.”

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Posted 11 months ago

“Claims take forever to process and are very untimely. Coverage is minimal at best for outrageous pricing.”

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Posted 11 months ago

“Easy to process claims….quick payment”

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Posted 11 months ago

“Very happy. Fast response.”

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Posted 11 months ago

“I have submitted several claims for illness and wellness visits. The review the first time was very quick, only a couple days. The other took a bit longer but I received an email apologizing for the delay. I love the communication and the quick payment for claims and the clear explanation of benefits. Thanks for your support Pets Best.”

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Posted 11 months ago

“The bill for our dog dental work was close to $1100. I submitted multiple times the required documents , as well as the vet. Remboursement $80. We expected a minimum of $200 after the deductible. Extremely disappointed.”

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Posted 11 months ago

“Pets Best has been great policy for my pet. The rates are good and pay outs are great! I wouldn't own a pet without it!”

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Posted 11 months ago

“Pets Best has made my Bella’s health affordable and very easy process of submitting claims and getting reimbursed in a timely manner. Pets Best helped save my babies life♥️♥️♥️”

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Posted 11 months ago

“Horrible company with lying employees. They make it so difficult and lie about not receiving documents in hopes you just forget about the claim altogether. They are the slowest at processing claims and takes months to get paid. Customer service are beyond rude. Trash of a company.”

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Posted 11 months ago

“Why all of a sudden I have a deductible I don't remember seeing the deductible before why is there a deductible? Is the animal insurance company regulated by the federal government or even the state government? I shall find out about this I have an appointment with Congressman, on the situation that you guys are not regulated at all, and should be.”

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Posted 11 months ago

“Thank you!”

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Posted 11 months ago

“I have generally been happy with reimbursements, but the length of time between submitting and being paid is very long sometimes. Also, I'm often told that I have hit my limit for reimbursement right at the beginning of the year. How can I hit my limit when my plan year has just started?”

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Posted 11 months ago

“Found contradictory info on web site.For example in one place it was stated that a vet prescribed food would be covered by the plan but I was told by a representative that this wasn't so. I have submitted hundreds of dollars of vet charges but have only recieved 20 dollars in reimbursement. Will probably change to another company.”

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Posted 11 months ago

“They don’t cover anything. What’s the point of paying insurance each month?”

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Posted 11 months ago

“It’s taking over a month and I still have not received my reimbursement. That is way to long keeping my money tied up.”

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Posted 11 months ago

“Pets Best is there when you need them, in those tough moments any pet owner goes through. It's reassuring to know you can care for your pet without jeopardizing their health and your resources. Thank you for taking care of my pup, Pets Best!”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 32,514 reviews