Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,686 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother wasting your money with this company! I've paid more out of pocket and on premiums than they have reimbursed me for any wellness or illness visits. The $500 deductible has a big hitch to it. They take out so-called copays so it's almost impossible to reach said deduction amount for the year. Yes, the deductible is annual. Even on wellness visits they only reimburse once! So if you are a few weeks early on your pet wellness visit they will not reimburse you for it. I would not recommend Pet's Best to anyone. Take what you would pay for a premium every month and put it in a savings account. This was a big waste of money! And in today's economy, we all need to save not waste. This was an expensive lesson for me. I will be canceling my policy before my next renewal. And of course, premiums are going up by $30 MORE per month! DO NOT PURCHASE A PET POLICY FROM PET'S BEST! I repeat DO NOT buy a policy from Pet's Best!”

Helpful Report

Posted 11 months ago

“I spent close to $900 within 6 days to see what was going on with my dog! On that 6th day he just died right in front of me on May 6th. He would have only been 11 on June 1st. In submitting my claims, to add insult to injury they only paid $8.12 of $892.77. There should be something in there payoffs that if the pet dies to ease their pain by paying at least half whether or not the deductible was met or not!!! I thought it was just very heartless.”

Helpful Report

Posted 11 months ago

“I have very rarely used this insurance. It seems when I have, they never pay anything. We pay a $45 monthly premium. We’ve had this insurance for nearly 6 years. My plan is to cancel if this last claim isn’t paid. I’m not very happy.”

Helpful Report

Posted 11 months ago

“The coverage is not that good.”

Helpful Report

Posted 11 months ago

“Not really happy at all with this insurance, covers basically cents for the money one pays a month.”

Helpful Report

Posted 11 months ago

“This is the worst insurance company we have ever dealth with. They constanly ask for more paperwork and infomation that we have sent 3x. My husband and I are both elderly handicaped adults. The last thing we need in this world is being harrased by your company for the same paperwork over and over again. My husband had a stroke a few years ago and we were afraid he was going to have another with his blood pressue was so upset with them.. Some one help us. Richard and Celeste Selneck”

Helpful Report

Posted 11 months ago

“Dishonest in policy reimbursement .”

Helpful Report

Posted 11 months ago

“It took months to get the Vet bill reviewed even with multiple phone calls. They did not cover what the policy says should be covered. Not worth the money”

Helpful Report

Posted 11 months ago

“I was informed they take care of preventive shots, and annual. But they don't. So I'm changing.”

Helpful Report

Posted 11 months ago

“Horrible. Will be dropping my insurance.”

Helpful Report

Posted 11 months ago

“It took a month and a half for them to process my claim only to refund me 50 dollars out of a 700 dollars bill for my cat”

Helpful Report

Posted 11 months ago

“Seem to disclaim claims immediately”

Helpful Report

Posted 11 months ago

“Coverage doesn’t really seem financially feasible for wellness visits and the hassle entailed in getting reimbursement and time involved for their review process has me questioning if I’d be better off just saving the money myself.”

Helpful Report

Posted 11 months ago

Hi Jeremy, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 11 months ago

“Claims take way too long to process.”

Helpful Report

Posted 11 months ago

Hi Jordan, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 11 months ago

“I just filed my first claim in 4 years and I was very unhappy at how they calculate the reimbursement.”

Helpful Report

Posted 1 year ago

Hi Lacy, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Always undercutting substancially of what vets cost. Looking to find new coverage or self-insure because it is a similar payout.”

Helpful Report

Posted 1 year ago

Hi Robert, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Horrible claim processing time”

Helpful Report

Posted 1 year ago

Hi Reed, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I've been pretty astounded by how much is reimbursed versus how much I pay.”

Helpful Report

Posted 1 year ago

Hi Simone, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“A month to process claims is outrageous. The fact that this insurance company elects to cover so little should cause concern for anyone shopping for pet insurance.”

Helpful Report

Posted 1 year ago

Hi Patricia, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I honestly was so excited to have this company cover my new pet because my sister raves about their excellence but I received the complete opposite. It’s like talking to a brick wall the amount of times I had to call and say the same thing over and over about my adopted dog. On top of the terrible turn around times even though advertised 10-15 days be prepared to wait 30-42 on top of them requesting the same medical records you have submitted already 3-4 times. Completely disappointed and sad that I did not receive the same experience as my sister. And it’s not the customer service people they are great it’s the claim center that needs to get it together. Considering canceling if this next claim that I’ve been waiting forever for doesn’t go as planned. Why give them money if I’m seeing zero benefits.”

Helpful Report

Posted 1 year ago

Hi Lauren, thank you for your time and feedback. We understand your concern about faster claim processing and medical records. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. Since we are unable to see your pet in person, we rely on the veterinarian’s notes during each appointment to provide us with the information we need to accurately review your pet’s health - even if/when the visit may be unrelated to your specific claim. A full medical records review is required so that we may understand your pet’s history and process your claims accurately. However, Pets Best also understands that some pets have a limited medical history. In most cases, claims can still be reviewed so long as we've been notified of the history available and all available records have been received. If you still need assistance with your claims being processed, please contact us directly. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,686 reviews