Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,026 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes forever to review your claim”

Helpful Report

Posted 5 years ago

“I found this provider affordable, helpful, and just what I needed. I only gave 4 stars because I haven’t been with long enough to experience different situations. Of course I really don’t want my cat to have to go to Vet frequently...”

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Posted 5 years ago

“this time was the 1st time it took so long to get my reinbursement”

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Posted 5 years ago

“I have 2 dogs and both of them have had covered claims with Pets Best. The filing process is easy and reimbursement quick. Covid 19 has slowed the representatives response time but that is to be expected. As with most insurance it gets more expensive as your dog ages, but overall I have been satisfied.”

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Posted 5 years ago

“The only thing that I was not happy about was the time it took to get a refund. Otherwise I am happy with Pets Best. 😊🌻”

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Posted 5 years ago

“Fast service. No hassle.”

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Posted 5 years ago

“I’m grateful for PetsBest insurance. My only recent concern is how long it takes for my information to be reviewed and for feedback to come on reimbursement. The virus seems to have slowed life down for most people.”

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Posted 5 years ago

“I'm regularly disappointed that PB denies claims without properly checking that the claims are valid.”

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Posted 5 years ago

“I was happy with the payment. But I did not like the website, does not give you updated information and it took a month to process. I have and will recommend best pet insurance to people.”

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Posted 5 years ago

“I've had very difficult time communicate with Representative because few different person told me different things & I sent same claims document 3 times ( by Fax, by up lords).”

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Posted 5 years ago

“Waiting time for reimbursement is to long, 62 minutes on phone to speak to a reprenstative is unacceptable”

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Posted 5 years ago

“I've had Pets Best for about 5 years. The coverage, is good, but expensive, and ultimately, I had to cancel it, as the premium increased exponentially each year as my pet aged -- even if I didn't use the insurance much the prior year. I realize premiums do increase as pets age, but I decided it was more cost-effective to put that money in a savings account, since the max the policy paid out was only $5000 annually, and I was close to that mark with my premiums, and of course there was deductible, too. Your best bet, with Pets Best, is to insure a YOUNG dog before any pre-existing conditions.”

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Posted 5 years ago

“Overall a good experience. App worked when submitting clam and it was about 2 weeks before we received the clam. This was for wellness exam.”

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Posted 5 years ago

“I don't have a lot to compare it to but as a service it's fine and appreciate the direct deposit for the claim.”

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Posted 5 years ago

“Good experience”

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Posted 5 years ago

“I am very happy with the way my claims were handled! This is a busy time and my puppy had a pretty scary accident and pets best was there to help!”

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Posted 5 years ago

“I gave them 4 stars because so far I've only had one payable claim that exceeded the annual deductible. So far no complaints. They paid their portion of the claim in a timely manner. They provide you with an EOB form that looks a lot like your health insurance. While it did take longer than the initial estimate, it was only by a few days so I have no complaints. Its hard to rate the speed of claim processing because this review is in 2020 during the Covid pandemic so its probably not a fair time to evaluate this. They do keep in contact and provide you with the expected time to process up front. And if they miss that date they provide an update.”

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Posted 5 years ago

“Took about a month for refund.”

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Posted 5 years ago

“the customer support at petsbest is very helpful and kind, I used the whiskerdoc telehealth service as well and they are very friendly and informative. My only negative is the wait time to call in with questions, but this is due to COVID so can be expected.”

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Posted 5 years ago

“Fairly easy to use with standard coverages and payment plans”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 29,026 reviews