Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,026 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although you are a little slow in paying you keep us well informed and we do reccomend you”

Helpful Report

Posted 4 years ago

“Affordable, easy to set up. I enjoy the auto payments and direct payment option. Only downside is the processing times. I have submitted 7 claims totally $3k+ so 30+ days is a while to wait for reimbursement when fast service is one of the key reasons I went with this company.”

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Posted 4 years ago

“It would have been a 5 except the wait time has increased.”

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Posted 4 years ago

“I have a younger dog with an immune system issue. I am pleased they cover his care based upon his coverage purchased. The staff seem genuine and express care regarding his condition”

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Posted 4 years ago

“Your company is the best pet insurance out there. I just wish you could speed up the claim processing a bit. Thanks.”

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Posted 4 years ago

“I did have to write several times to inquire about my reimbursement, however, I was told that the amount I spent at Wellness visit would be reimbursed.”

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Posted 4 years ago

“Had a difficult time trying to get in touch with anybody, but when I did they were great!”

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Posted 4 years ago

“In the past response time has been very quick, usually about 2 weeks start to finish. This time it was closer to 6 weeks. I realize things are different these days, but, I usually put the initial bill on my credit card. Previously I would get the covered amount deposited into my checking account in enough time to pay the balance on my credit card without having to pay interest. This time, not so much.”

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Posted 4 years ago

“Very hard to get hold any one to communicate by phone Minimum wait time 40 mins and above otherwise no issues”

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Posted 4 years ago

“The claim process took a while and I could never get through to them on the telephone. My vet sent the requested documentation, however Pets Best still showed they hadn't received it. Then I obtained a copy of the documentation and sent it and their site still showed it was outstanding. Finally paid out a couple of weeks later. I would recommend keeping the progress updated on the website so as to eliminate frustration on this side of things.”

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Posted 4 years ago

“Great insurance for my dog who has medical issues.”

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Posted 4 years ago

“My puppy became real sick and needed an MRI, I already had the insurance- thankfully!! Our vet visit that day was $4500. Because we had insurance we ended up getting a check for $3500.”

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Posted 4 years ago

“My biggest complaint is that reimbursement takes a month. Other than that I think your company does a good job.”

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Posted 4 years ago

“I would like for the app to be more friendly and more ways to see updates on Claims”

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Posted 4 years ago

“Takes a little long to get claims through, but they pay for a lot.”

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Posted 4 years ago

“Easy to submit claim. Reasonable response time. OK coverage(I just went for catastrophic coverage)”

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Posted 4 years ago

“It took a long time (months ) to get claim resolved and weeks after that to get check”

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Posted 4 years ago

“There was a slight delay in the processing of our claims, which could be due to COVID19. Other than that, the process was very smooth and all coverage was explained in the explanation of benefits.”

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Posted 4 years ago

“My first two claims were reviewed fast and went towards my deductible. But my recent claim first got rejected for no respond from vet, then I reclaimed and took charge of providing all vet reports, second time got approved taking one month. Reaching customer service by phone was 52 minutes wait but the representative was super nice and knowledgeable! All and all I expected faster service! That’s why we use the app.”

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Posted 4 years ago

“Claim was completed in 9 days with reimbursement to my bank account without problem. My only concern is that the website & phone app do not provide more details other than "received" for the status of a claim.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 29,026 reviews