Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,956 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time to process claims is VERY long. Really needs to be sped up. Additionally, the WAY individual claims is processed is problematic, as I can't link claims together. Some of my claims were denied improperly, as they were individualized, vs being tied to analysis being done to diagnose an issue.”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 4 years ago

“Easy to file claims. Claim processing is slow. Quick reimbursement once claim has been processed. I’m disappointed that they will not cover the standard treatment for Giardiasis, Panacur C. It was prescribed by the vet, is standard treatment, but is also available OTC. I received mine from the vet, and had a receipt”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 4 years ago

“The benefits and pricing of their plans is decent. However, their turnaround to process claims is very, very slow. Approximately 30 days.”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 4 years ago

“They have great customer service. I’m glad that they are covering a lot of my puppies’ vaccines and services, but the time that it takes for a claim to be processed is terrible. My claim from 10 days ago was processed before my claim from June.”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received and based on the complexity of the claims and on average can take 39-45 days. We appreciate your patience.

Posted 4 years ago

“claim wasn't explained well, took too long.”

Helpful Report

Posted 4 years ago

Hi, if you have questions on a claim, we recommend reaching out to us directly. Have a good day.

Posted 4 years ago

“Takes too long for claims”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received and on average can take 39-45 days. We appreciate your patience.

Posted 4 years ago

“I am not sure I am satisfied with the insurance. I may switch to another company or cancel completely. I guess I thought more would be covered. What's the point of having a wellness plan if you are not going to cover the basics of keeping a pet healthy. Just not feeling that it is worth it.”

Helpful Report

Posted 4 years ago

The wellness information is provided to you prior to enrolling so you can decide if the plan will be beneficial to you or not. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Over 30 days is too long to settle a claim. If there is an issue with the vet getting back to you with necessary information, you should let the customer know.”

Helpful Report

Posted 4 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process.

Posted 4 years ago

“I was hoping that more visits would be covered by my pet insurance.”

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Posted 4 years ago

Hi Sherry, claims and coverage are based on the policy you selected upon enrollment. If you would like a policy that covers more, we recommend speaking with our agents and discussing a new policy.

Posted 4 years ago

“Very slow on review and payments. Also raised my insurance and not even sure why,”

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Posted 4 years ago

Hi, we understand and appreciate your feedback. Claims are processed in the order in which they are received and on average can take 39-45 days to process. Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.

Posted 4 years ago

“The new app is not useful and where are the coverage details? Also, there have been a lot of bad reviews of y’all online. I hope you can make it”

Helpful Report

Posted 4 years ago

Thank you for your feedback on the app. We appreciate your patience.

Posted 4 years ago

“I do not like this insurance, and will be changing when I year is up. They do "deductibles" on each charge. For example, the vet did bloodwork to check for ticks because he had an infection on his eyelid. It was a bump the size of a pea - bleeding. They would not pay it. And a deductible on every other charge. The bill was $206, but they took out $45 in deductibles. It seems inexpensive, but it is not. They make up for it in the deductibles.”

Helpful Report

Posted 4 years ago

A deductible is the annual amount you must satisfy per year before reimbursement begins when you have a claim. So for example, let's assume that you select a plan with 90% reimbursement and a $250 deductible. Now assume your pet has a $1,000 vet bill. We would take the $1,000, multiply that by 90%, and then take off $250, leaving you with a reimbursement amount of $650. You can think of the other $350 as your co-pay. Once your deductible is met, we would simply multiply all future vet bills for the year by 90%. So, if you had another $1,000 vet bill in the same year, we would reimburse you $900. We are sorry to see you go and wish you the best.

Posted 4 years ago

“The wellness plan is not worth the extra money. We ordered six months of heart worm chews (totaling $66) but the policy only reimburse us for $30. We were unable to find anywhere that sold heart worm preventative for $30 or less.”

Helpful Report

Posted 4 years ago

Hi Malloy, the wellness plan is an optional add on and we provide information on what this plan covers on our website, the quote form prior to enrollment and in the policy documents we email after enrollment. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Great service, but needs improvement on there time on there claims takes awhile. To process.I had submit my receipts twice.”

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Posted 4 years ago

Hi Adam, thank you for your feedback.

Posted 4 years ago

“Took over a week for a claim review.”

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Posted 4 years ago

Hi Allison, thank you for your review. For future reference, claims can actually take 39-45 days to process. we appreciate your patience.

Posted 4 years ago

“Claims take more than 30 days to complete. Not happy with the response time.”

Helpful Report

Posted 4 years ago

Hi, you are correct. On average claims will take 39-45 days to process. We appreciate your patience.

Posted 4 years ago

“Claims take about a month to be approved.”

Helpful Report

Posted 4 years ago

Hi Geoff, claims can take 39-45 days to accurately process. We appreciate your patience.

Posted 4 years ago

“Overall I would rate them as just Okay. The service is friendly when you call in. It is easy to file a claim and you can do it with your mobile phone. But don't expect you claim to be processed quickly. It takes them close to 40 days just to process the claim. They are experiencing growing pains and will always tell you they are adding staff.”

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Posted 4 years ago

Hi, we appreciate your feedback.

Posted 4 years ago

“New member. Claim turnaround satisfactory but their website is horrible if you want to read the policy and obtain or print document forms.”

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Posted 4 years ago

Hi Melba, we are a green company so we do not mail documents unless you specifically request them. Everything can be found via our website or our phone app.

Posted 4 years ago

“Pets Best is not the company it once was prior to CareCredit's involvement. Claims were processed in two weeks and now its 40 days or more. Way too long for policy holders to have to wait to be reimbursed for expenses.”

Helpful Report

Posted 4 years ago

thank you for your feedback. Claims are processed in the order in which they are received and can take 39-45 days to process. We appreciate your patience.

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,956 reviews