“I always enjoy the clothes from Phase Eight. The quality of finishing and the material is always excellent. Fit is quite precise and the styles are up to date.”
“Good prices on their dresses and good reductions in the sale. Easy ordering process; had orders delivered to my nearest store. Staff very friendly and helpful when I was trying on.”
“They offered a £15 refund last year despite it ruining my celebration. And this year they offered £20 which could not even pay to fix the zip. I was told to go and find someone cheaper than Timpson to fix the zip”
Good morning,
I’m really sorry to hear about your ongoing frustration and that our previous offers didn’t meet the impact this issue has had on you. I completely understand how upsetting it must have been to have your celebration affected and then feel unsupported when the zip needed repair.
Your feedback about the handling of this situation and the guidance you were given is very important, and I’ll ensure it’s passed on to the relevant team so it can be reviewed. Thank you for taking the time to share your experience, and again, I sincerely apologize for the inconvenience and disappointment caused.
Kind Regards - Phase Eight Customer Care
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