“Appalling service from DX delivery who scheduled delivery each day then perpetually abandoned or cancelled it. This went on for 6 days in a row. When the jacket eventually did arrive, there was a hole in the collar. Contacting Phase Eight’s tortuously slow ‘live chat’ was the only way to contact the company and took well over an hour in waiting for responses. I ordered another jacket and the scheduled delivery was abandoned by DX once again. The jacket is lovely, but I will never buy anything direct from Phase Eight again. The phone numbers on their website are defunct and their customer service is abysmal.”
Good morning,
I’m very sorry to hear about your experience it sounds incredibly frustrating. Delays and repeated issues with DX delivery, combined with the damage to your jacket and the difficulties you faced reaching customer service, are absolutely not the experience we want for our customers.
Your feedback about our delivery process, live chat, and phone accessibility is extremely important, and I’ll ensure it’s passed on to the relevant teams so they can review and improve these areas.
Kind Regards - Phase Eight Customer Care
“Love phase Eight petite ranges. Always good delivery, and returns if needed. Please stop using small plastic bags to send items please. A box would be more eco friendly and befitting expensive items, and prevent return of items. because they are creased.”
“I always enjoy the clothes from Phase Eight. The quality of finishing and the material is always excellent. Fit is quite precise and the styles are up to date.”
“Good prices on their dresses and good reductions in the sale. Easy ordering process; had orders delivered to my nearest store. Staff very friendly and helpful when I was trying on.”
English
Deutsch
Nederlands
Русский
