“The sizing isn’t right. Had to take a size bigger, they are very baggy. The material is very difficult to iron and they were a mess when they arrived.”
“It looked lovely on. I was going to wear with boots and tights as I thought it be as picture - just above knees. The dress was much longer than my knees and would look silly with boots so ended up wearing flat shoes as it was too late to get something else. I orderded a dress similar in black but same problem and sent that back”
“Ordered a lovely dress but unfortunately it wasn’t right but postage, packaging and returning item was dealt with swiftly. Refund was in account quickly too.
Excellent firm to deal with”
Hi there,
I’m sorry to hear the item didn’t meet your expectations due to its fit and value. I understand how frustrating that can be. Your feedback is incredibly important to us, we hope to make your next purchase the best one yet!
“I've been asked to leave a review of my recent purchase but it's a bit tricky to do so! I ordered the Magie Velvet Jumpsuit for New Years Eve - unfortunately it didn't arrive in time and when it did it still had the security tag attached!! It was then classed as a faulty item so had to be returned - Phase Eight don't offer a replacement service so it was left to me to reorder it by which time it was out of stock! So despite all my efforts I have been left without my jumpsuit so to be asked to leave a review just rubs salt in my wounds.”
Hi Fiona,
I’m truly sorry for the delays and the security tag issue with your Magie Velvet Jumpsuit, and for the frustration of it being out of stock when you were ready to reorder. I completely understand how disappointing this must be.
I’ve noted your experience to help improve our process. I’d also recommend using the “Notify Me When Back in Stock” feature on our website. Simply log into your account, navigate to the item you’re interested in, and click this feature—you’ll receive an email as soon as it’s available again.
I can see that the team has also assisted with your refund and offered further support. If you need any additional help, please don’t hesitate to reach out.
Warm regards,
“Phase Eight offer a wide range of good quality clothing at affordable prices. I miss my local store in Guildford, but the online service is very efficient. It is easy to place an order and delivery is swift.”
Hi Monique,
I’m so to hear you haven’t received your refund yet. Our great customer care team have now put this through for you. We hope your next experience is a smoother one.
English
Deutsch
Español
Nederlands
Français
