Hi Heather,
Thanks for letting us know. I’m glad you were able to find a smaller size and that you’re happy with it now. If you need any help with a return for the original item or have any questions, please don’t hesitate to reach out.
Posted 4 months ago
Hi Heather,
I’m glad you found a smaller size that fits better.
Kind regards,
Team Phase Eight
“Bought the jacket would have been just right had there not been a hole in the sleeve. Had to send it back unfortunately. Phase eight did refund the cost plus delivery and did give me a voucher to compensate. Shame they did not have any more in stock as would have been perfect match to my dress”
Hi Deborah,
Thanks for getting in touch. I’m very sorry that your jacket arrived with a hole. I completely understand how frustrating this must be. Please rest assured that this has been passed on to the relevant team as feedback to help prevent similar issues in the future.
I’d also like to recommend using the “Notify Me When Back in Stock” feature on our website. Simply log into your account, navigate to the item you’re interested in, and click on this feature. You’ll receive an email notification as soon as the item is available again.
Thank you for your understanding.
Warm regards,
“Both items that I have purchased recently are of good quality. However, they arrived very creased and I would like some advice on getting rid of the creases.”
“Ordered online & used a gift voucher which was a very straightforward process. I opted to collect at my local store. Staff were really helpful. Item came beautifully prepackaged and I had the option of trying on there and then instead of going home and potentially having to return it. Great customer service.”
Hi Liz,
I’m really sorry to hear the fabric and fit weren’t up to your expectations. That’s not what we want for you. Your feedback is valuable and we hope to make your next order just perfect for you.
“Unfortunately I took the label off so now I can’t return the coat.
It’s not a great fit! The collar irritates my neck, so I am thinking of asking the dress maker to stitch some silk into the collar,
I love the colour.”
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