Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,766 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction, fast delivery, phone was as described”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous, Thank you for your review! We’re glad the transaction was smooth, and the delivery was fast. It’s great to know that the phone arrived as described. If you need anything else, please feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Very happy with my purchase of Apple Watch 7. It arrived on time & was as described. (As New & in original box). I did buy another watch before this one from another company but was very unhappy with it as it was described as very good but was fair at best. It was returned. Wouldn’t hesitate to buy from Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Chris, Thank you for sharing your experience! We’re delighted that your Apple Watch 7 arrived on time and in perfect condition. It's great to know we exceeded your expectations compared to your previous purchase from another company. We appreciate your trust in us and look forward to serving you again! If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Happy with their service. Have ordered a few phones over the years. Always got a very good price. Will continue to order phones with them.”

Helpful Report

(Reservoir, 3073) -

Hi Anna, Thank you for your continued trust in Phonebot! We’re delighted to hear that you’ve always been happy with our service and pricing. We look forward to continuing to provide you with great products and excellent value in the future. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I was impressed with the fast delivery and welll packaged. The iPhone XR is perfect”

Helpful Report

(Reservoir, 3073) -

Hi Geoffrey, Thank you again for sharing your experience! We're thrilled to hear that the iPhone XR arrived fast, well packaged, and in perfect condition. We're grateful for your positive feedback and glad that you're happy with the phone. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I recently purchased an A Grade Smart Watch, I had a few questions prior to purchasing, as it was my first time with this company. The questions were answered fairly promptly through FB. My watch arrived quickly using express post. The watch is in excellent condition, working condition, Ive enjoyed it so far, packaging was excellent, could not fault anything. Excellent price , highly competitive if not better that what I had previously shopped around for before purchase.”

Helpful Report

(Reservoir, 3073) -

Hi Joanne, Thank you for sharing your positive experience! We’re glad to hear that all your questions were promptly answered and that you’re enjoying your new smartwatch. It’s wonderful to know that you found the price competitive and the product in excellent condition. If you need any further assistance, don’t hesitate to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Great pricing and fantastic quality.”

Helpful Report

(Reservoir, 3073) -

Hi Matthew, Thank you for choosing Phonebot! We’re delighted to hear that your Apple iPhone 14 Plus met your expectations. It's always rewarding to know that our customers are happy with both the service and the product. If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Good they are helping me thank you phone bot”

Helpful Report

(Reservoir, 3073) -

Hi Kaye, Thank you for your feedback! We’re glad to hear that we could assist you and that you’re happy with the support you’ve received from Phonebot. We're here to help whenever you need us. If you have any further questions or need assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Very happy with the delivery timing and quality of the iPad and pencil purchased”

Helpful Report

(Reservoir, 3073) -

Hi Elizabeth, Thank you for sharing your experience! We’re happy to hear that the delivery timing and the quality of your iPad and pencil met your expectations. It’s wonderful to know you’re satisfied with your purchase. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“great service and product very happy with purchase”

Helpful Report

(Reservoir, 3073) -

Hi Annette, Thank you for your positive review! We’re thrilled to hear that you're happy with your purchase and the service you received. It’s always great to know that our customers are satisfied with their experience. If you have any questions or need further assistance, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“What an Outstanding Experience with My Apple Watch from Phonebot! I recently purchased an Apple Watch from Phonebot, and I couldn't be happier with my decision! From the moment I unboxed it, I was impressed by the quality and condition of the device. It looked and felt brand nee which is a testament to Phonebot's rigorous refurbishment process. The Apple Watch itself has proven to be an invaluable companion in my daily life. What truly sets Phonebot apart is their commitment to customer satisfaction. The delivery service team was extremely helpful when I had questions. It’s clear that their customers and customer service stand by the quality of their products. I highly recommend getting your next device from Phonebot. Not only did I save money, but I also contributed to reducing electronic waste by choosing a refurbished product. My refurbished Apple Watch has exceeded Thank you, Phonebot, for making technology so accessible and sustainable!”

Helpful Report

(Reservoir, 3073) -

Dear Wendy, We are genuinely sorry to hear that you were left feeling disappointed with the recent experience. Your satisfaction is extremely important to us, and I’d like to take this opportunity to address the concerns raised. Looking back at our previous correspondence, we made every effort to keep you informed about the replacement watch and ensured that you were happy with the change in color. We also requested to reach out if you prefer a different watch band after receiving the item for free. While there was an unfortunate delay with the dispatch, we regret any inconvenience this caused and assure you that we did our best to expedite the process. We sincerely hope that you will give us the chance to make things right. If you had reached out to us, we would have promptly addressed any remaining concerns before it led to a negative review. We truly value your business and want to ensure you’re satisfied with your purchase. Our customer service will contact you soon and meanwhile, If you need any further assistance, please contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Phonebot are fantastic. Purchased an iPhone 13 for 1/2 price and works like brand new. I love it!”

Helpful Report

(Reservoir, 3073) -

Hi Robert, Thank you for your glowing review! We’re thrilled to hear that your iPhone 13 is performing like brand new and that you found it at such a great price. We appreciate your support and are happy to know that you love your purchase! For any questions or further assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I have just purchased a Samsung Galaxy S22 phone from PhoneBot. The phone was of excellent quality and exceeded my expectations. This company should be congratulated on the standard of service they are providing at great prices to the community, and I highly recommend them to anyone requiring a new phone.”

Helpful Report

Hi Hugh, Thank you for your fantastic feedback! We’re delighted to hear that your Samsung Galaxy S22 exceeded your expectations and that you’re happy with the service and prices we provide. Your recommendation means a lot to us, and we’re proud to serve customers like you. If you ever need any assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Phone arrived, in pristine condition. A little puzzled how long it took to arrive, but; thanks Phonebot for the extras. SWT”

Helpful Report

(Reservoir, 3073) -

Hi Stephen, Thank you for your kind words! We’re thrilled to hear that the iPhone 12 Mini you purchased for your grandson arrived in pristine condition and that you're pleased with it. We appreciate your patience regarding the delivery time, and we’re glad the extras were a nice touch! If you need any further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I purchased an Apple watch for my husband and the service and communication from PhoneBot was fantastic.”

Helpful Report

(Reservoir, 3073) -

Hi Sandra, Thank you for your kind words! We’re delighted that your husband is enjoying his Apple Watch, and it's wonderful to hear that the product met your expectations of "like new." We’re proud that our service and communication stood out to you. For any further assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I'm very happy with my refurbushed Samsung A50. The service from phonebot was quick and efficient and the phone is working very well. Very happy”

Helpful Report

(Reservoir, 3073) -

Hi Josephine, Thank you for sharing your positive experience! We’re delighted to hear that you're happy with your refurbished Samsung A50 and that the service was quick and efficient. It’s great to know that the phone is working well for you. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Excellent service,less than a week for delivery,very happy.”

Helpful Report

(Reservoir, 3073) -

Hi John, Thank you for your kind words! We’re pleased to hear that your delivery arrived so quickly and that you’re happy with our service. We look forward to assisting you again in the future. If you need anything, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“My phone arrived earlier than expected and was like new. Using it as a backup phone.”

Helpful Report

(Reservoir, 3073) -

Hi Kerry, Thank you for your feedback! We’re thrilled to know that your phone arrived ahead of schedule and is in excellent condition. It’s great to hear that it’s serving well as your backup phone. If you have any questions or need further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Received the product with no issues. Prompt delivery and as described.”

Helpful Report

(Reservoir, 3073) -

Hi Michelle Edwards! Thanks for your review! We're thrilled to hear that your experience with us was seamless and that you received your product promptly. We're glad you're happy with your purchase! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Extremely satisfied with my purchase, and will definitely be shopping with Phonebot again. Perhaps the most positive experience I've ever had purchasing a smartphone. I've been recommending Phonebot to friends because not only did I have a great experience shopping with them, but stores like theirs make it possible for us to avoid contributing to the slave labour that produces the cobalt required for brand new devices. Always buy secondhand!”

Helpful Report

(Reservoir, 3073) -

Hi Esther Fraser! Thanks for your review! We're delighted to hear that you had an extremely positive experience with us and that you're already recommending us to friends. We appreciate your commitment to sustainable practices and look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“We're very happy with the phone we bought, postage was quick and the phone looks like new.”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous! Thanks for your review! We're glad to hear that you're happy with your phone and that our postage was quick. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,766 reviews