Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

“Excellent customer service Willing to work through any problems to get a great outcome”

Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Amazing & easy process from start to finish. So happy with my refurbished iPhone 11 and the freebies that came with it!”

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Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Poor customer services False advertising Was looking to purchase a phone with bundle extras but luckily before I processed payment noticed extras had changed I was enticed to them by the offering of a Tizumi charge mat only for this to be change to a cheap useless case with belt clip I had no need or desire for Spoke to a customer service rep who was telling me that was because the charger was out of stock but I pointed out it was still available both separate and advertised with other phones. The the guy tries telling me that the charger for the phone I was looking at is out. When the item is a universal wireless charger. They would do nothing to rectify so don’t touch them and shop elsewhere. I think I will shop at Boost”

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“good refurbish phone The COndition was as described Swift delivery 2nd time purchased from them - would buy again”

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Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you have purchased again and we have lived up to your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Our daughter suggested buying our next phones from Phonebot both of which arrived in good time and order We are both pensioners nearing 80 so will need assistance in setting them up, our daughter will help, so far very happy with purchases both of which are in good condition.”

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Thank you for choosing Phonebot! We desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“No comment, will not recommend”

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“Great phones cheap price”

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We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Quick service, Phone looks great , will be a week before I use it.”

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Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“The Charging pad does not fit the charger dissapointing.”

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“Bought a "Grade A" OnePlus 7t Pro 5G McLaren edition - and was concerned that it may have some screen burn-in or scratches due to being a 2nd-hand phone at half the price of a new one. I am incredibly fussy with things like this and Phonebot didn't let me down. The phone was in absolutely mint condition with not a single scratch on it or any sign of screen burn-in whatsoever. It was like getting a brand new luxury-tier phone for half the price - an amazing store that I'll use again when I want to replace this phone. Thanks Phonebot!”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. We would love to accommodate you in the Future. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Product came not working. Customer service has so far been slow. I'll change my review when a fair solution is made. A replacement is preferable. Edit- PhoneBot has recalled my product and has contacted me to choose a different product from their website and may also provide a discount on the new product I choose. I will change this review to 5 stars when I get a working product of my choice. 2nd Edit - First and last time I buy anything here. I'm sure if you purchase a product that functions as it is suppose to when you receive it, you should be okay.. the product came at an expected time. And if it connected to my phone I would have been a happy and satisfied customer. But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to. I understand you believe everything went flawlessly with your management of the returned product, but I beg to differ. Although the experience could have been worse, I personally feel that the customer support can be improved in regards to communication and speed. It took roughly 2 weeks to have them request to return the product, after sending videos proving the product is not connecting to my phone. I followed every instruction, and was willing to pay an extra amount to recieve a different product that works. PhoneBot requested that I send a link of the product I want, they requested the colour i prefer on the new product, and they sent an invoice with the extra cost to pay the difference of the new product(this invoice had a 15 dollar discount added to it, and I thought it was a nice gesture to make things better). *We agreed that once the audit on the returned product was complete, that all I had to do was pay the invoice (which had a 15 dollar discount included) and the new product will be sent to me.* I was feeling impatient enough already, but i was willing to go through the process and hope for a better outcome. I then receive a call and an email saying my original payment was refunded and the extra invoice to be paid was cancelled. I now have to wait 3 days for the money to come back to me, pay for the new product through the link I was told to send to them, and then be given a 15 dollar discount AFTER I make the full payment. At this point, I personally didn't enjoy dealing with PhoneBot and feel things could have been resolved more efficiently and effectively. If i didn't have the manager talk to me over the phone, I'd give 1 star. His patience in trying to rectify my dissatisfaction was honorable (aside from when he basically demanded that I change my review), But not enough to get me to purchase with them again. Am I over-reacting? Perhaps. But all I wanted was a pair of working ear buds, and I'm not happy that just about 4 weeks later that I am worse off than square one (wasted my time, the original agreement was changed, a slow emails service IMO(excluding delivery times), and now i need to wait at least 3 days for the refund to come back to the account which I originally made the payment with, which has had its card details changed. I hope the payment still comes through hassle-free and doesn't get bounced back - It Would have been nice if they called me before they made this decision.) But all in all, I am happy staying at square one than to deal with you again. And do not call me to *demand* that I change my review, like last time. I am entitled to express my experience. Do not tell me "do not post a review" like you said over the phone with me. I have never had a company say this to me before. I've given 2 stars because overall I am not pleased. If the money bounces back in 3 days, I will change it to 1 star. I'm done running in circles and back and forth emailing. You do not need to hold the same perspective as me Phonebot, but this is my review and perspective, not yours.”

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“Great service. Delivered everything as described”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy with the refurbished phone and customer service is excellent.”

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We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent :) fast delivery”

Helpful Report

We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“No fuss, and phone arrived in excellent condition, very happy”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Bought my mum a birthday present. Great value for money, came well packaged and the accessories provided were top notch. When the time comes for me, I will definitely consider Phonebot.”

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We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, awesome prices and received my earphones within 3 days. Highly recommend 👍🤩”

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We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great price, phone was as described, possibly better...quick delivery, very happy..”

Helpful Report

We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“no comment”

Helpful Report

We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

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