Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,870 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality phone and prompt reliable service. Phone arrived in no time at all!”

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“Dear Sir, I received my iPhone 7 on the sixth day and it was delivered at 1.30pm and when I opened the box I was so delighted that it was just like new and thank you for your wonderful service I can really recommend your service to anyone that asks Thanking You, Rose O'Connell.”

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“Excellent product”

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Dear Angela, we are really sorry to get in about the hassle that you have faced by ordering a wrong cover. Please a have look at your order invoice again, You will be able to see that you ordered a "Samsung Galaxy S21 FE Smart Clear View Cover" which will obviously not fit on a normal S21. We are a customer centric business and we always make sure that our customers are getting the best experience from our service. We will be happy to offer you a discount for the next purchase of the correct cover. We request you to please be a bit kind and remove this review or modify it and reach out to us by sending us an e-mail on support@phonebot.com.au to get more info for the next order. Thanks Team Phonebot

“Phone was packaged well and arrived with some extras, which was a nice surprise. Phone looks great even though it's Grade B and works as expected. Not sure what made it Grade B, but I'm happy. Good price as well.”

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“Great phone exactly as described, fantastic customer service and fast, smooth transaction”

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“Battery connection to phone is very wobbly feels like it is about to break. Other than that am happy with the phone. Is it possible to send a replacement charger”

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We sincerely apologize for the delay in addressing your concern, and we appreciate your patience. We are taking immediate steps to send you a replacement charging cable. Rest assured, we understand the importance of a reliable charging connection, and we want to ensure your satisfaction with our product. Your new cable will be dispatched in the next day or two, and it will be sent to the address provided at the time of your order. We genuinely value your feedback, and we are committed to making things right for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority, and we appreciate the opportunity to resolve this matter for you. Thank you for choosing Phonebot, and we look forward to ensuring your experience meets and exceeds your expectations. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“01234567890”

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“Love Phonebot, super reliable and quick, great products.”

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“Good quality phones and quick delivery. Poor communication.”

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“I've bought a Samsung Galaxy S8 Ultra Tablet from Phonebot. The item is exactly like how it was described on the Phonebot website: "Like New". Yes, it really looks Like New, and it works excellently. I highly recommend Phonebot to everyone.”

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“Ordering was easy and I got what I wanted and it was delivered promptly.”

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“Products were in excellent condition and very affordable.”

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“Item as described, dispatched immediately, quick freight, so far no issues. Will shop here again!”

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“2nd choice after following up of item”

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“The products are great, but despatch times are a bit slow compared to other companies.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Fantastic service was in need of a new laptop urgently and within a day I had my brand new laptop - they even preconfigured it for - great service and response from every person I dealt, office to warehouse.”

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“I am very pleased with the service and the product. The phone arrived quickly and in perfect condition. Thank you.”

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“I am so far glad that I bought my iPad mini from you. Refurbished and it has a one year warranty. It came looking almost brand new. Have been using it about a month now. It takes a while to charge it full though.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“An excellent product, good price and very quick delivery. I wish all sellers were this good. Mike.”

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“I have not been able to use my phone as when I put my SIM card in nothing happens so I took it to Telstar and they also said the phone was faulty as I changed from Optus to Telstar to get better coverage. But Telstar put one of their SIM cards in and still couldn’t get it to work. I have explained this all to Catch but they keep telling me to take a picture of problem. I’m very disappointed as I liked my new phone and had also spent $30 on a glass protector. If I knew that it would work I wouldn’t want a refund please tell me how you can help”

Helpful Report

Dear Suzanne, Thank you for choosing Phonebot for your recent order. We are really sorry to get to know about the inconvenience you're having with your phone. We will certainly look into this matter and we'll sort everything out for you. Generally, all our stock is tested for connectivity by using all the major carriers SIM cards like Vodafone, Telstra, and Optus. We are customer centric business and would have actively looked into your case, if this matter was forwarded to us directly on our customer service e-mail: support@phonebot.com.au We request you to please modify this review by removing it off and give us a chance to resolve your complaint. Just in case, phone fails to fix everything up for you then you can certainly put another review but at this point of time a 1-star review without giving us a chance is kinda unfair. We will be very happy to repair/ replace your item, therefore, please submit your claim by sending us an e-mail to the e-mail address given above, make sure to put in your order ID in the subject bar of the e-mail and send us a small video that shows that your phone is not catching any signal and we will revert back to you as early as possible. Best regards, Customer Happiness Team - Phonebot

Phonebot is rated 4.6 based on 3,870 reviews