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Phonebot Reviews

4.6 Rating 3,692 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
16
Anonymous
Anonymous  // 01/01/2019
Super easy website, fast delivery, spoke to a customer service rep regarding payment details and things were fixed up immediately, very friendly and helpful. Love the phone and a free screen protector to boot! Would recommend!
Helpful Report
Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
My phone came quickly and exactly as described in great condition. Very happy with my new phone and the free cover and screen protector is a bonus.
Helpful Report
Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Great service, quick, efficient and easy
Helpful Report
Thank you for choosing Phonebot! It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
I had to call them and remind them of the free items I never received after they checked my details they theb sent those missing items to me
Helpful Report
Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
The phone is great. Prompt delivery and I've had no problems. Would highly recommend.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Great to deal with and good products
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Brilliant service and products were in great condition at a great price
Helpful Report
Thank you for choosing Phonebot! Your support means the world to us! Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Everything was as promised and happened in a timely manner. What else can you ask for?
Helpful Report
Thank you for choosing Phonebot! We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Terrible customer service. Phone is from the U.S., which was never declared on the listing, which means I have a permanent notification up the top saying my sim isn't a Verizon sim and that all features may not work. After emailing Phonebot I was met with hostility and refusal to rectify the issue. Would never buy from here again and would never recommend anyone do so.
Helpful Report
Top quality
Helpful Report
Thank you for choosing Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Great experience
Helpful Report
Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Phone works and looks as good as new! Great service!
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Phonebot were great to deal with. I found a phone I wanted and true to the description, it is in 'as new' condition and a very reasonable price. Fast delivery and packaged as new. Very please with their service and my purchase
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Good customer service
Helpful Report
Thank you for choosing Phonebot! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again. Have a great day! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Good products On delivery No scratch and marks like new
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Bought a iphone SE Gen 2 for our son. Phone so far has been faultless and he loves it big time, a big step up from my old iphone 6 he was using. Phone was in amazing condition and zero faults to date almost 2 months in. Hope it keeps going strong.
Helpful Report
Thank you for choosing Phonebot! It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
service was great, product was exactly as described, had no issues with phone at all.
Helpful Report
Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Not overly happy with the turn around time from purchasing the phone. Purchased on a weekend and the item was not sent until 3 days after (Wednesday) the item was purchased. Express post was also selected as this is an emergency and I needed a phone asap. I live in Melbourne and it’s going to take over a week to receive, which shouldn’t be the case. Probably turning me off buying here again.
Helpful Report
Thank you for choosing Phonebot! We really appreciate your response in revising the review from 2 stars to 5 stars after the discussion we had over the call, in which it was explained to you that due to the Covid disruptions, parcels were getting delayed. However, in near future, if there is any issue, feel free to get back to us at support@phonebot.com.au Best Regards, Team PB
Great customer service, both online and in-person. I will buy my next phone from Phonebot again.
Helpful Report
We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
I bought an iPad Pro 2018 from Phonebot. It was fully functional, well priced and 'Like New' exactly as described. They may well be the best seller of used and refurbished devices in the country. Highly recommended!
Helpful Report
Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot is rated 4.6 based on 3,692 reviews