Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,829 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my grade A AirPods in a day or two - work perfectly. Thanks PhoneBot!”

Helpful Report

We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone came in perfect order (even better than described) in a quick fast package.”

Helpful Report

Thanks so much for your feedback! We’re really glad you find your desired item at Phonebot.com. Thanks again for the review and for being such a great customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“A+++++++++”

Helpful Report

Thank You for choosing Phonebot for your recent order. I’m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Iphone received has unrecognised battery issue”

Helpful Report

“Great price and fast shipping.”

Helpful Report

We are thrilled to have you as part of the Phonebot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serve you again soon! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great price and fast shipping.”

Helpful Report

“Purchase was of an Apple iPhone 8 (256GB) (Grade A). Problems with a faulty keypad. Returned for assessment and necessary repairs. Ultimately phone was returned in a serviceable condition. Satisfied with the result.”

Helpful Report

Thank you for choosing Phonebot for your recent order! We appreciate your review regarding sharing the experience with our iPhone 8. However, it seems to be a little incomplete because you have posted till the diagnostics were sent to you, but you never posted what happened next, because we remember and also the data shows that your device was recalled, tested and sent back to you. Incidents like this are very common in the retail industry of cellphones, where sellers just hide away or vanish out when they are reached by a customer with a complain, regarding their products. But unlike others, Phonebot took your claim with wide arms open and will be standing at your bank for the complete span of the warranty provided on the sold item. Therefore, we request you to freely get back to us, in case of any further problems with the product, that we have sold and we expect you to be kind enough to revise this review to atleast four or five stars. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Excellent service. Phone looked new.”

Helpful Report

Thank you for your lovely note. I so appreciate you taking the time to share your purchase experience with Phonebot. Thank you again for sharing such a positive experience. It means the world to us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent customer service.”

Helpful Report

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“My purchase was quick easy and a great deal, thanks Phonebot”

Helpful Report

Thank you for choosing Phonebot and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service!! Very happy with my purchase.”

Helpful Report

Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The item bought was as advertised and a good price. It also arrived on time.”

Helpful Report

“Happy with the product! Emails need to be better formatted, and confirmation of purchase email had me worried about it being a scam, but phone arrived! Perfect condition as described Very happy thank you”

Helpful Report

“Phone looks brand new, battery health 100%, dual USB charger, charging cable, cover and screen protector in the box as well. Took a little longer than expected to arrive but think that is Aust Post at the moment, along with Covid lockdowns. Will definitely purchase from again.”

Helpful Report

Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. We look forward to serve you in future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very quick turnaround. Product in perfect condition with a cover included. Daughter is very happy!”

Helpful Report

Thank you for making your purchase with Phonebot. We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service”

Helpful Report

“very friendly staff guided well”

Helpful Report

“Great no nonsense approach to warranties , just really good honest business practises.”