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Phonebot Reviews

4.6 Rating 3,392 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Earbud came in partial packaging !!!!!”

“the battery was described as close to perfect but that just wasn't the case”

“I purchased a 12.9 inches 3rd generation. I wonder why sometimes when I use an App, it respond slowly, even system halted?”

“Still waiting for its arrival - tracking on Aust Post says it was sent to an incorrect sorting facility”

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was not showing the real time info when you tried to track it, since it was not scanned at the Postal facility. It has been scanned at the facility and showing the estimated delivery time as well. You may reach out to us on support@phonebot.com.au, if you have any other queries. Best Regards, Team PB.

“Ordered a phone on Saturday. Received an email apologising for the delay due to despatch problems and was told I would get an update. Received no update or contact. Received a refund Friday. Just a waste of time.”

Thank you for choosing Phonebot! I am sorry for such experience. However, we always go above and beyond for our lovely customers. Upon checking the details, the phone that you ordered turned out to be the faulty one and that was the last piece that was available in our stock. We surely did not want to send you the faulty product since we value your hard earned money and your precious time. Therefore, without prolonging this matter for no reason, we refunded the amount back to you. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Charger plug plug wrong for NSW Australia ... Specially remote area like me.”

“Bought product, did not have product, got refund”

“Doesn’t work”

“Product oversold. No suitable replacement. Waste of time.”

“Sent me the wrong charger with the phone”

“Battery is not in very good condition”

“Phone material is poor comparing to price, and postage took more than it said on the website👎🏻”

Hi There, Looks like its an incorrect Feedback, you bought Apple Airpods on 15th Dec, we got them delivered to you on 18th Dec. Now its an OEM accessory by Apple, hence, can't be questioned. Please reconsider your feedback. Regards, Team PB!

“Experienced slow postage but that is out of there hands. Otherwise a great company to deal with”

“Product good , final sales person was helpful but payment process was dreadful.Declined by AMEX, same with Visa. Eventually accepted by Visa.after I offered to do bank transfer .All this took approx 1 hour but left me unsure if Visa "s transaction had been processed . Next day I found Visa transaction had definitely gone through. Some excuse was eventually given that your financial advisors insisted on bank transfers in case buyer cancelled order & kept the phone. Why wasn't this explained at outset.Think how your customers feel when they arre stuffed around like I was .”

“From Canada, I bought a phone for my daughter who is in Australia because she broke the one she had. I was not sure to use the Apple site or the Phonebot site to proceed with this purchase of a refurbished IPhone. I finally opted to the Phonebot site due to the quick delay to proceed with the delivery. Should i remind that my daughter does not have a fix address and she was travelling. At that time she was in Cairns (Queenslands). So it went well i ordered on Tuesday and she received the phone on Friday. BUT that is where things start to make me not satisfy of this false publicity. I ordered a phone Grade A which is more expensive and as per the information provided stating that the battery is a new one. NOT TRUE AT ALL. The level of the battery was 85% at the reception. When my daughter communicate with their service, the agent was rude and never want to confirm that the battery should be at a higher rate. He only repeat that she should return the phone and then they will make the inspection to evaluate if she made a damage to the phone and then base on the results will return a phone. The overall can take 10 days. OUAW. Should i remind that she didn't use the phone at all she only charge it! If it was written that the battery is not a new one then i shouldn't take it. That's it. She can stay another 10 days in Cairns so why did I chose Phonebot instead of Apple? Due to the delay and in fact it get worst than what it will be if i choose Apple. False publicity and very bad customer service. I do not recommand.”

Dear Customer, Please accept our apologies for any sad experience. We guarantee our products as mentioned on the website. For graded A devices the battery has to be more than 85% and for graded B devices the battery capacity needs to be 80% or more. In case a customer finds them depleted then we open-heartedly take the claims on it. We will stay firm on the battery percentages as mentioned above and will evaluate the call recording too. We tried calling back on the number from which we received the call but it ended up going to the VM. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Showed s9 black online. Said you did not have one. Brought pink instead then another customs come in requesting black and all the sudden you had one.”

“The computer obviously wasn’t checked over as the laptop didn’t charge. There wasn’t a pen included with it and wasn’t written in the description which I will admit they tried to fix, and I was given a shitty charger that wasn’t genuine. They have helped me with my complaint although I expected for the laptop to be checked over before being sent to me as that is what I thought this business did.”

“Dissapointed. Screen sensitivity is poor. Works most the time but fails sometimes. I have brought reconditioned phones before (from other retailers) and never had this problem. i contacted the company to discuss but they never replied. Poor products and poor service.”

Thank you for taking out your time and bringing this up, we searched your email address and order ID on FB and our support inbox but there was nothing pulled up with that, still, we will be honored to have this sorted out to turn around your experience. We have sent you the email regarding returns on the email address on file for this order. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The phone restart themselves and I should bring back but at moment I’m not in Melbourne maybe next week Thanks”

“Delivery was quicker that expected. But I don't have any instructions that came with the Watch and I am now having issues pairing my watch to my Phone. I need someone from Phone Bot to call me and troubleshoot this issue so that I can use my purchase?”

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Phonebot is rated 4.6 based on 3,392 reviews