Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,771 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my phone and I could not be happier 😌”

Helpful Report

Hi Cathy Lista, Thank you for your feedback! We're delighted to hear that you're happy with your phone! If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I’m a returned customer as I have purchased an iPhone 8 few years ago. I have bought a refurbished iPhone 12pro 256gb, Grade A last week and I am very pleased with the phone. Received the phone within a week, as good as new and really lovely the phone. Customer service and communication is great. Would not hesitate to get another phone later when hubby needs an upgrade”

Helpful Report

Hi Pat, Thank you for being a returned customer! We're thrilled to hear that you're pleased with your refurbished iPhone 12 Pro purchase. If you or your husband ever need another upgrade, don't hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Such a great service! I had to ask so many questions as the mobile phone wasn’t for myself. From start to end I am giving then 5+ stars!!!”

Helpful Report

Hi, Thank you for your feedback! We're glad we could assist you with your questions and that you're happy with our service. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Friendly service Phone arrived on time and was as described”

Helpful Report

Hi Edward Garner, Thank you for your feedback! We're pleased to hear that you found our service friendly and that your phone arrived on time and as described. If you have any further questions or need assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great service and easy to deal with.”

Helpful Report

Hi Corey Costelloe, Thank you for your feedback! We're glad to hear that you had a great experience with us. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Received phone as advertised and delivered fairly promptly”

Helpful Report

Hi Maureen Long, Thank you for your feedback! We're delighted to hear that you received your phone as advertised and that delivery was fairly prompt. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Product as expected and quick delivery.”

Helpful Report

Hi Suzanne Herbert, Thank you for your feedback! We're pleased to hear that the product met your expectations and that you received quick delivery. If you have any further questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very quick delivery and the phone was as described. A happy customer 😀”

Helpful Report

Hi Wayne Bevis, Thank you for your feedback! We're glad to hear that you're a happy customer! If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very Happy”

Helpful Report

Hi Sherri Beardman, Thank you for your feedback! We're thrilled to hear that you're very happy! If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Fast delivery! Phone like new. Happy for my purchase. Thanks phonebot”

Helpful Report

Hi, Thank you for your feedback! We're glad to hear that you're happy with your purchase and the fast delivery. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Totally satisfied; the product and delivery time were exactly as specified.”

Helpful Report

“I bought a A grade phone. Happy with the condition and price. Delivery communication was helpful. I would use this company again”

Helpful Report

Hi Carolyn Thomas, Thank you for your feedback! We're delighted to hear that you're happy with your A grade phone purchase and that you found the delivery communication helpful. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very happy with my purchase and it arrived in adivised time.”

Helpful Report

Hi Kayleen Gardiner, Thank you for your feedback! We're delighted to hear that you're very happy with your purchase and that it arrived within the advised time. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I purchased a Samsung 21 Excellent . Very easy to deal with.”

Helpful Report

Hi Laurie Morgan, Thank you for your feedback! We're delighted to hear that you're happy with your Samsung 21 purchase and that you found us easy to deal with. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very pleased with iPad. Old one wouldn’t go past OS10 and lost a lot of functions but one purchased is great”

Helpful Report

Hi Paul Maraun, Thank you for your feedback! We're pleased to hear that you're very pleased with your iPad purchase. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Only hold up was Phonebot checking my CC but it was explained via email and all was well. All accessories were with the phone and delivery was very quick after confimation of my CC.”

Helpful Report

Hi John Byrne, Thank you for your feedback! We're glad to hear that you're happy with your purchase and that the hold-up was quickly resolved. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Really happy with my purchase. Ipad received as described - whole process has been smooth and painless! Thank you”

Helpful Report

Hi Kat, Thank you for your feedback! We're thrilled to hear that you're really happy with your iPad purchase and that the process was smooth and painless. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Invoice went to my spam folder initially, but once that was sorted I am very happy with the I pad. Good value and it looks like new. Came well boxed.”

Helpful Report

Dear Lissa Clayton, Thank you for taking our call and for your patience while we addressed the issue. We sincerely apologize for the inconvenience you experienced during the checkout process. We have resent the invoice to the email address on file. As you mentioned, it's possible that the email may have been directed to your junk folder. Please check your inbox. It's worth noting that the invoice was originally sent to you around two to three weeks ago when you first requested it. However, we understand that emails can sometimes get lost, and we appreciate your understanding. We're pleased to hear that the item is in good condition and working well for you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Warm regards, Team Phonebot

“Delivered a great product at a reasonable price on time.”

Helpful Report

Hi John Morris, Thank you for your feedback! We're pleased to hear that you're happy with the product, price, and delivery. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“The phone provided was as described, in as new condition and received with in the time frame that was advised. Phonebot keep me informed on the progress of my order. Would have no hesitation in recommending Phonebot.”

Helpful Report

Hi Ron Ruse, Thank you for your feedback! We're delighted to hear that the phone you received was as described and that you're happy with the service. If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

Phonebot is rated 4.6 based on 3,771 reviews