Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,438 Reviews

95 %

of reviewers recommend Picframes.co.uk

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Metrics

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too tight a fit - a nightmare to sort. Several finger nails broken and 1 of the 2 Perspex covers snapped against those dreadful little metal pieces that hold the picture in place. They were the problem; they stuck out and affected the fit. Some of them got caught behind the picture and bent so I couldn’t get the picture in place. I know the measurements of my 2 pictures was precise but due to the metal bits I ended up damaging the mounts. I removed some in the end for the picture that’s a present - used tape to secure the picture. Sadly my picture has the broken perspex. Furthermore the wood was rough and I got a splinter plus bits went all over the perspex and were hard to get off due to static. One of the hardboard backing pieces was really rough. Not impressed and would certainly not recommend.”

Helpful Report

Posted 7 years ago

“Unfortunately my experience has not been good, have been unable to access my frame due to the poor delivery service offered by DPD. Picframes do not seem to respond to messages about the poor delivery service.”

Helpful Report

Posted 7 years ago

“The frame took ages to arrive and packaging was already open and damaged- no care taken. The frame itself is of poor quality with no fixings to hang the picture from. The frame is bent and so called glass is plastic. I am annoyed and extremely angry as this cost a lot of money and was a present for my son. Do not use this company!! Dreadful dreadful!!!!!”

Helpful Report

Posted 7 years ago

“So disappointed with the standard of the dark brown frame I ordered - the stain on visible surfaces was not applied evenly with some areas not even having stain applied. The mitring also left a lot to be desired. I would not commend.”

Helpful Report

Posted 7 years ago

“Frame was lose and bendy, didn.'t hold glass. My husband had to repair to make it usable.”

Helpful Report

Posted 7 years ago

“Frame colour not as per web page, refused to rectify problem in breach of distance selling law”

Helpful Report

Posted 7 years ago

“The wrong items were sent to me. The replacements were not sent out on the agreed date and half the order was missing. The remainder was also not sent out on the agreed date. A catalogue of incompetence. I will not buy from you again.”

Helpful Report

Posted 7 years ago

“Hi . We didnt like the quality . The frame is so fragile for this size and after few hours holding at the wall the acrylic glass starting get out of the frame. unfortunately. we can't use this frame picture.”

Helpful Report

Posted 7 years ago

“I ordered two box frames with spacers, they arrived in good time, however they were not box frames as they did have any spacers. To return would cost too much and when attempting to call despite the website saying Picframes is open until 5pm no one picked up the phone and no answer phone. Won't be using again or recommending.”

Helpful Report

Posted 7 years ago

“I ordered a mount for a frame I had and after carefully measuring it and the picture, decided on a double mount. The one I received is 13mm too big. Now I have to cut it. It would have been a lot cheaper if I had simply done it myself in the first place.”

Helpful Report

Posted 8 years ago

“Pretty unimpressed. I haven't had my order - just an email from the courier saying they haven't received it therefore won't be delivering it. Picframes have not responded to my emails yet. No idea if or when I might actually receive what I've paid for.”

Helpful Report

Posted 8 years ago

“I ordered 2 frames for Christmas presents on the 8th December 2016. I chased them up over 2 weeks later and was told they would be delivered the next day. It is now the 10th of January 2017 and the frames have still not been delivered. My payment was taken the day after I placed the order. I have been phoning constantly and the answering machine for the Christmas period is still on when you are supposed to be open! I have sent e-mails with no response. My experience has been shocking, I am out of pocket and have two friends who didn't get their Christmas presents!!”

Helpful Report

Posted 8 years ago

“Although the frame was fine the mount was a completely different colour to the representation on the web site. I emailed twice and phoned several times to ask for samples of the colours in order to decide on what to order for a new mount. Although the company said they would post samples out to me (twice) nothing happened, we haven't received the sample card or a reply to my emails. I've now gone to an alternative supplier to buy a suitable mount.”

Helpful Report

Posted 8 years ago

“Wrong size”

Helpful Report

Posted 8 years ago

“I am dismayed. The mounts are badly cut, and dirty, and have dented edges. The back boards are rough cut, some of them are just cardboard with writing on. These were to be used for mounting unframed browser prints for an upcoming exhibition. They are completely unfit for purpose.”

Helpful Report

Posted 9 years ago

“it took ages, no e-mail or communication, frames were wrong and mixed and poor quality. No tape or anything of what was supposed to be sent. Never again”

Helpful Report

Posted 9 years ago

“Very disappointed in Picframes. Having read previous reviews they seemed to be a reliable reputable company to buy from. However customer service have let them down very badly. My frame was damaged opun opening. Emailed and called the company numerous times and they have neglected to get back to me. I will continue to call and email, however I will not be using their services again.”

Helpful Report

Posted 9 years ago

“Utterly hopeless. Large frame was delivered in packaging that had fallen apart and was completely unsuitable. The transparent plastic had been pushed through the frame and flattened some of the clips. How PicFrames could use such an unsuitable packaging is beyond me. Immediately after refusing delivery because of this I sent an email to picFrames. I have not as yet had any reply - I have however received this review request. I am still waiting for my money back!”

Helpful Report

Posted 9 years ago

Hello, This is our first day back from the Christmas break. The packaging is the same as all the other frames we send out and as you can see all our reviews are 5 star. We have now received the frame back and have checked it over. All you needed to do was bend the flexible tabs back. we use them as this averts any damage to the glazing. A shame you did not try it as it would have avoided any disappointment as it was a Christmas present. I have refunded the transaction in full. Kind Regards Mike Barrow

Posted 9 years ago

“Not recieved it payed for but not got it ??? Where is it ???”

Helpful Report

Posted 10 years ago

Hello Daniel, We received your order on the 28th and have already dispatched your order which i have tracked your order with Parcel force and it is on the van for delivery Today. Our manufacture times as these are custom made is 4 to 5 working days and with Easter in there too. Kind Regards Mike Barrow

Posted 10 years ago

“I ordered a frame to fit a theatre billboard which measured 14" x 22", I placed the dimensions in website to include 3 mounts and when I received the frame the size is a 1/4" short so my billboard does not fit. The fit of the frame is poor also, the frame is black but you can see the wood colour at two of the joints due to a two mm step, I also think the mounts are looser than they should be, which when placed in the frame become uneven. I have sent two emails to picframes with no reply, one too their customer support and one to their online help.”

Helpful Report

Posted 10 years ago

Picframes.co.uk is rated 4.7 based on 5,438 reviews