Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,438 Reviews

95 %

of reviewers recommend Picframes.co.uk

Company Reviews

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Metrics

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having previously ordered picture mounts from Picframes without problem, I am very disappointed with the level of customer service associated with my current order. I selected and paid for backing sheets to go with three corresponding mounts. The backing sheets were omitted from the package. I emailed Picframes to point this out. Nathan responded to the effect that my order didn’t include backing sheets. I therefore emailed a copy of my order which refers specifically to them. This message has been ignored. So I’ve been overcharged and have no backing sheets. Of even more significance to me is the inference that I would attempt to cheat this company by falsely claiming that I have ordered something for which I haven’t paid. This is both insulting and offensive. The lack of response also appears to indicate that they care nothing about their customers and have at best a casual relationship with honesty and integrity. All in all a very poor show. I doubt I shall use them again unless they resolve this issue.”

Helpful Report

Posted 4 years ago

“When the frame arrived it was broken. It is not possible to contact the company via telephone and am still waiting for a response to confirm a refund will be arranged. Will definitely not be ordering again.”

Helpful Report

Posted 4 years ago

“I ordered a picture frame for a watercolour painting. The frame came which was ok but the special backing paper which I had ordered was not included. I sent an email but had no response. Disappointed as I have had a few picture frames made by this company and thought that I had found my go to picture framing service as I paint a lot of pictures!! Maybe they were really busy pre xmas, but no excuse really.”

Helpful Report

Posted 4 years ago

Hello Alan, Sorry, we missed your backing sheet, I had replied to your email to say we will be getting one out to you. Regards Nathan

Posted 4 years ago

“Three of five frames either damaged or below acceptable quality - am awaiting response to email complaint.”

Helpful Report

Posted 4 years ago

Hello Sam, I hope you like your new frames. I am sorry the first batch was damaged by a heavy-handed Delivery driver. But we do all I am sure know that they are under exceptional pressure too. Kind Regards Mike

Posted 4 years ago

“I am sorry to say ti's was a complete waste of money. The sizes were incorrect with the frame being produced in mm's instead of inches.”

Helpful Report

Posted 4 years ago

“Trying to get an update on order placed on 24th November. 1 item delivered and remaining 6 still outstanding. Your website says queries resolved in under an hour and next day deliveries but not being informed why my order has not been dispatched even though it has been nearly 3 weeks now. I need to know when this will be delivered as they are Christmas gifts. I cannot get through on phone and my emails to your customer services are being ignored. I need to know if you will be able to fulfill my order, if not please arrange for the money that you have already taken to be returned.”

Helpful Report

Posted 4 years ago

Hello, We are very uptodate with emails and we cant find your issue. If you could please post your order number and name we will get to the bottom of it & resolve. Picframes.co.uk

Posted 4 years ago

“I have not yet received my order!!”

Helpful Report

Posted 4 years ago

“Not sure whats happened to PicFrames? Despite reading all the negative reviews, just to test the water I ordered one frame, and was absolutely thrilled with it, the communication was brilliant throughout and my frame and mount arrived well packaged and exactly as I wanted. So I ordered another three frames - one of the frames arrived damaged, and despite emailing PicFrames twice have still had no response - you cannot contact this company by phone. The other two frames are not nearly as good as the first order and I have had to sand the frames to smooth the rough edges. Sadly not a company I would use again.”

Helpful Report

Posted 4 years ago

“So I ordered a couple frames from here, I got the notification that my parcel had been delivered while I was at work. Got home and.... no parcel, paper anything. Emailed asking about it and I was sent a photo of the parcel left in full view 4 hours before I got home from work, so I emailed back and I’m now being ignored. So I’ve paid nearly £60 for something I haven’t received and my emails are being ignored. Not really much I can recommend if I’m honest”

Helpful Report

Posted 4 years ago

“I didn’t receive what expected (blue glazing) and not answer to my emails.”

Helpful Report

Posted 4 years ago

Hello, Post your review you emailed us to note the glazing was blue. As explained the glazing has a blue protective film on both sides that needs to be removed and then the glazing will become perfectly clear. I am glad you have found the sticker explaining this. Regards Mike

Posted 4 years ago

“On 30.5.20 I ordered a frame , the money was deducted from my account , the invoice emailed to me , but no frame has arrived and no email replied to ( no-one is answering the phone and so it is impossible to speak to a person ) HELP”

Helpful Report

Posted 4 years ago

“Frames delivered to wrong address, I made mistake with measurements, was never queried although obvious what I had done, out £21, no frames, no response from my email”

Helpful Report

Posted 4 years ago

“I placed an order with Picframes for a made to order frame size. The frame arrived & I cut the poster that I had purchased specifically to go in the frame to fit in a stairwell. When we then tried to hang the picture we found out that the frame would not fit as it been made to the wrong size! This was very annoying as i now have a frame that doesn't fit 7 a poster cut to this size! Despite sending 3 emails to the company I still haven't had a response nearly a week later! I won't be using this company again as the customer service appears to be nonexistent!”

Helpful Report

Posted 4 years ago

“Long wait, wrong sized frame sent, poor quality splintered wood, no response on phone or email. Couldn’t be worse really.”

Helpful Report

Posted 4 years ago

“Lovely frame but had to wait 17 days for delivery when it clearly states 9-10 days.”

Helpful Report

Posted 4 years ago

“Poor customer service, late delivery, however email said it will come on time, again very poor customer service waiting for answer 2 days, no order summary paper in the package.”

Helpful Report

Posted 4 years ago

“Order placed, money taken from bank account, no confirmation email or products received and phone calls unanswered. Avoid this website at all costs.”

Helpful Report

Posted 4 years ago

“The border was too big. I threw it away.”

Helpful Report

Posted 4 years ago

“Never received my order. Ordered on the 15th of May, today is 28th June. Not a bad website, I am just very disappointed.”

Helpful Report

Posted 4 years ago

“I'm still waiting for two frames and mounts ordered 20 days ago. I emailed a week ago to see when they'd arrive as the website says 7 days. No response 8 days on. They aren't taking calls which isn't great either. I received a DHL text to say they'd be delivered today then a second text to say they've not received consignment fro sender. So I'm quite concerned as I've spent over £80. Just an acknowledgment of my email would have been good.”

Helpful Report

Posted 5 years ago

Picframes.co.uk is rated 4.7 based on 5,438 reviews