“First, I don’t usually purchase pizza from restaurants. Had a desire for pizza but didn’t feel up to making my own. Decided to give one of the well known pizza restaurants another chance. This one is located in NW Houston on Antoine Road. Unfortunately, against the wishes of everyone I asked, I chose Pizza Hut. I don’t have enough descriptive adjectives to describe how disappointed I was!! I placed an order for
two medium sized pizzas, wings, and garlic bread slices/sticks.
What I actually got cannot rightfully be called “pizza”. Since it was around lunchtime, I expected freshly made or almost freshly made food.
The Hut pizzas had “very little” toppings of everything. You could literally count how many pieces of pepperoni and how much sausage and barely any cheese that there was topping the pizza. Added to that, the wings were old and dry. The sauces were even terrible! Everything tasted like it was reheated after sitting under a hot light for too long.
Honestly, store bought frozen pizza is better made and tastes a hundred times better. For what pizzas costs these days, Customers should be able to get better value for the money. Thumbs down for this chain.”
“What’s the point of placing an order ahead of time, and paying for it; 6 hours in advance…if I gotta wait 30 plus minutes for my food? This location on Mormon Coulee has no one working the counter, no food is coming out. Ridiculous.”
“Booked for 6 people 15.15pm was never told by the booking staff that the buffet finished at 3pm.One of my great nieces it was her 6th birthday, well they were looking forward to the buffet we all were..We have been coming to pizza hut well over 30 years.We won't be visiting again.My great niece was very upset. 😡😡😡It ruined the day.”
“My mother-in-law is 98 years old. She has been very unwell since Christmas and has only been out twice since finally beginning to feel a little better. My sister-in-law & I took her out today and visited Pizza Hut at Peterborough Boongate. She has not yet really got her appetite back and has limited taste. Therefore my sister-in-law decided to share a meal with her. They chose the Buffet lunch and went to get a slice of pizza each. The woman at the counter rudely told them they could not have 2 plates because they had only bought 1 meal. When I went up to the counter to get a further slice an assistant went to the table and insisted that they pay for a further meal. For £20 they ate between them 4 slices of pizza and 2 small salads. At the same time a couple on the next table paying exactly the same amount went up to the pizza counter & salad bar at least 3 times returning with 3 or 4 slices of pizza and a full salad bowl each time. We were in no way trying to get free food, we were merely eating a similar or less amount of food than other customers but sharing a portion. Whilst I can see that the staff saw the situation as customers trying to get something for nothing, if they had actually tried to talk to us they would have understood what we were doing and why. For a woman if her age this was very upsetting, she would never try to take something she was not entitled to and it has left her quite shaken. Suffice to say I am loath to patronise Pizza Hut again.”
“My mother-in-law is 98 years old. She has been very unwell since Christmas and has only been out twice since finally beginning to feel a little better. My sister-in-law & I took her out today and visited Pizza Hut at Peterborough Boongate. She has not yet really got her appetite back and has limited taste. Therefore my sister-in-law decided to share a meal with her. They chose the Buffet lunch and went to get a slice of pizza each. The woman at the counter rudely told them they could not have 2 plates because they had only bought 1 meal. When I went up to the counter to get a further slice an assistant went to the table and insisted that they pay for a further meal. For £20 they ate between them 4 slices of pizza and 2 small salads. At the same time a couple on the next table paying exactly the same amount went up to the pizza counter & salad bar at least 3 times returning with 3 or 4 slices of pizza and a full salad bowl each time. We were in no way trying to get free food, we were merely eating a similar or less amount of food than other customers but sharing a portion. Whilst I can see that the staff saw the situation as customers trying to get something for nothing, if they had actually tried to talk to us they would have understood what we were doing and why. For a woman if her age this was very upsetting, she would never try to take something she was not entitled to and it has left her quite shaken. Suffice to say I am loath to patronise Pizza Hut again.”
“Pizza hut needs to pickup their pace customer service is terrible had ordered pizza at 4:53pm was suppose to be ready at 5:08 husband stood in store for 20 minutes before anyone came to front another customer said he had been there 30 minutes and was yelling to see if anyone was there he said his pizzas he could see sitting there for 30 minutes our pizzas were terrible had ordered a large pan meat lovers and a medium sausage and beef both were bad will not be going back to Collierville pizza hut.”
“If you ordered a large supreme pizza in Santee with a thin crispy crust. They're not that big for one thing. But it was good. The problem I have is that it wasn't a very large pizza but it was about $22 then on top of that there was a $5 delivery fee which the driver does not get so you can add another five to deliver it when it was right across the street.. why would they charge $5 for delivery when it doesn't go to the driver. I think the whole thing was that expensive I will never buy another one. They have finally overpriced themselves”
“I don't know why I keep ordering pizza hut and get disappointed every single time. I specifically asked to lightly cook my cheese on my pizza and its burnt!”
“I am not to happy with Pizza Hut seeing I ordered my food for delivery got charged a delivery fee but still had to pay someone to deliver my pizza. And they wouldn't use the five dollars I was already charged for there tip. There for I had to pay an extra $7.50. And when we finally got our food. It was cold, the breadsticks were hard. Will NOT be going back!”
“We order pizza to deliver 12pm. We received 1 hour later. Try to call hotline and outlet, both line no one answer. The pizza was cold when we received. Very disappointed with their delviery service.”
“I order 2 large peperoni pizzas on line .I waited over 20 minutes past my pickup time. A girl took them from the oven, a guy cut them and left them to get cold on a table while I'm standing there waiting . I ask for the pizza remarked they are getting cold. The girl was sarcastic snotty, so much for customer satisfaction?? . The pizza was terrible cold.peperoni cheese lacking.Very sad place, save your money.We were disappointed in the experience very poor quality and service with bad attitude. Can't even make pizza !”
“Excellent night at pizza hut
Paul manager Excellent customer service and put my 2 disabled first alway
Always happy to help
Loved tonight thank you paul and team”
“I ordered 7 pizzas for our team for our inventory day. When they were delivered, I was shorted 1 pizza. I called the store and they stated they couldn't issue me a refund, but they would reach out to their DM and have their DM issue a credit. Since then, I have contacted their customer service dept. 5x about this credit. At this point, it's not about the money so much as their customer service is horrible. I will NEVER go back to this company if this is how they treat their customers.”
