“Ordered pizza on line at 5:00pm , 2 hours after order was placed I called to see where pizza was. They said they were busy and would be up to 2 hours as they had not even made it yet. Family of 5 went without supper. Then they can’t refund me for 5 days. No contact from the store, no sorry, nothing from Pizza Hut other than a very rude customer rep.”
“Here in Texas, we want our pizza loaded with toppings but ours was anything but. We asked for Light sauce and extra cheese and got no sauce and very little cheese. The pizza was some of the worst I've ever eaten. It was like a boxed store bought pizza. It was a whole lot of bread and very little ingredients. For $25 you expect to get more than what I got. Normally, I can eat about half of a large pizza which is about 4 pieces and this one was so bad, I stopped at 3. My advice to Pizza Hut is put more stuff on the pizza.”
“Ordered pizza with soda for the family online and wanted to enjoy it. Unfortunately, no soda was sent with 5 boxes of pizza. They know how to get the money but they don't know how to send what was ordered. Called them right way and they said the same driver will get it for you asap, still waiting 2 days past.. No soda, no money, no apologies from the store. I'm so upset bc I wanted our family to enjoy the dinner together but everything got ruined, pizza got cold, and I had to eat it myself.. No family dinner as a result. Can you trust Pizza hut? Nope.”
“I ordered the new melt to try it and when it showed up, it was burnt hard and I could not even buy into it so I called the store and his name is Seth and he said it came that way”
“I am writing to express my frustration with the handling of my recent issue at the Aurora location. I have submitted my receipt twenty times and requested a callback regarding my loyalty points, but I am still waiting for a resolution. This experience has been incredibly inconvenient and disappointing, especially given my commitment to Pizza Hut.
The response I received from the store manager, Hilary, was to call corporate even though she was asked to use my phone number for points. the reply was not satisfactory. I expected a much higher level of service, considering my loyalty as a customer. I believe that every customer deserves better support when they face issues.
I urge management to address this matter immediately, as I am eager to resolve it as soon as possible. Thank you for your understanding; I look forward to a swift resolution.”
“I am pretty much done with this franchise. Our family had been ordering pizza once per week for seven years. However, the quality was slipping, and instructions were not being followed so when I was emailed a survey, I answered it honestly. The general manager responded with an email from the local restaurant. He was very condescending. He offered replacement food and I responded asking how that would be achieved since only one pizza out of a meal deal was affected by the inaccuracy. I never heard back.
I had been given two email addresses for this person and he didn’t bother to respond. I did forward it to the second email I was given, soI know I was not important enough to get a response.
The second issue I had was ordering in another town where my grandkids live. I placed an order to take home and tried to redeem points for some cheesesticks, but they never gave them to me. The manager I talked to on the telephone assured me that the next time I was in town, which would be in one week, he would call me first thing in the morning and get my information so I could get a replacement meal plus some brownies, free of charge. He also said if I didn’t want to order it that day, he’d get my address and mail me a gift certificate. He never called.
I called the restaurant in the morning and no one answered. I called in the afternoon and got yet another irritable general manager on the phone. She said she would follow up and call me back, but I never heard back.
I ended up escalating it by going directly to Corporate and got my points restored that were taken for the free cheesesticks, but that is all they did. I felt like I had to jump through hoops to get what I wanted.”
“The pizza hut at 1913 3rd avenue in Manhattan was horrendous. Burned thin pizza crust and what's suppose to be wings are chicken nuggets. To top it off no drinks available. Total waste of money. Tried to cut the pizza and had a hard time since it was so overdone. Don't waste your money at this location.”
“Love the thin crust pizza but the last time as well as this time, the pizza was overbaked and cold when I picked it up. They have certainly gone downhill from what it use to be. It will be the last time we order from Pizza Hut and if anyone asks what I think of this company, I would certainly tell them to get their pizza from anyone else.”
“I visited the pizza hut in mabellah, Muscat. I had the worst pizza of my life. The taste of chicken in the pizza was pathetic. I requested for extra cheese and they did not add it. Even couldn't feel the pizza smell and taste.
Really the standard of pizza hut is downgraded like anything.
I would never ever go to pizza hut.
Sorry to say but really disappointed and frustrating”
“Being a couple of OAP'S we manage to treat ourselves to an occasional treat at our local Hut in Lincoln.We last went there in July. We went today (22nd) lunchtime.I ordered my favorite Chicken Supreme Deep Pan and my wife ordered the Pan Chicken Fajita. On checking the photo's on the Hut web site,and also having ordered the same thing before I fully expected to get a fully loaded pizza.That is not what we got. Our starter of Garlic Bread was still white on 1 side and utterly tasteless.
When the pizza arrived it was a bit gooey looked as it was all dough with very little topping placed somewhere in the middle. NOT LIKE THE WEBSITE PHOTO. It was edible but not very appetizing.
I have had better pizza's with more toppings from Lidl,Tesco or Iceland. It will be a long time before I go there again !!!!!!!!!!!!!!!!!!!!!!! I have told PIZZA HUT of my thoughts.”
“We were a party of 12, went in Pizza Hut Yeovil Somerset after watching a film at Cineworld near by.
Very impressed with Lauren who helped us with placing orders,and with Jamie who went above and beyond to make us feel welcomed and not rushed at all.”
“Wat a lovely 2 hrs we had in pizza hut on kingswood hull on sat ....we took our teenager grandchildren for lunch ...we didnt know how to do it online so a lovely waitress came to help us ...she actualy did it for us 😊 ..she was lovely nothing too much bother ..the food was gorgeous every thing was perfect ..lovely atmosphere no loud music ..we has 2 hrs of eating and talking ..was perfect .thankyou ..😊”
