“Their customer service sucks. I have never received my Hut rewards points. I've called customer service and they sent an email to write in proof. I've done that they send me another email for the same damn thing. I call the Hut Rewards number say the same thing and they sent me an email. I abide by said email to wait another 2 days for them to send me the same damn email. I called them to let them know I've been going through this with them for over a month and I am owe thousands of rewards points and they lie and say that I am not a Rewards member and can't find my case even though to be a Rewards member all you have to do is sign into the app. So I debunk them on this and they remain to lie. This company is no longer getting a dime of my money. They are cheap scam artists.”
“I was so disappointed with the chicken Alfredo! It used to be my favorite thing from Pizza Hut but I will NEVER order it again or recommend it to anyone! It used to have the curly noodles and was creamy.. now it’s just gloppy noodles that are gummy & chewy with over cooked sauce…I’m done!!! It was nasty!!!”
“Pizza prepared sloppily. It was made incorrectly the first time and then rushed the second time to the point where it wasn’t even done baking. I am still waiting to hear from the corporate office or at least the local store manager.”
“The Pizza Hut in Orangeburg SC is the worst! The customer service is horrible the food is horrible only because the take more time on their phones than paying attention to making the food I have tried in person and on line and they still don’t pay attention the last pizza I got looked like it was cut by a toddler! I have spoken with management to no Avail so I will just take my business elsewhere”
“Ordered thin crust Supreme. Crust could of been cooked more and was tasteless but I did like the toppings.
I wasn't very happy when the person who delivered, from pizza hut, asked me if I was going to tip him. The tip was included in delivery.”
“This was my first ordering a pizza from Pizza Hut but not my boyfriend's. He usually buys his pizza from its location in Bad Axe, MI which he says is EXCELLENT!! This time we purchased 2 pizza's today (a New York and a stuffed crust) at your location on Van Dyke in Warren, MI. Our complaint is the dough tasted like FROZEN dough, not had tossed. We spent $49 total for both pizza's and was extremely, extremely disappointed!”
“I ordered the backyard BBQ thin crust pizza. When I got home there was scant to NO BBQ sauce on it and no bacon! I had to use my BBQ sauce to put on it and small amount of chicken. For $18 this is not acceptable!!”
“Ordered cheese sticks with rewards. It said I would get 10 cheese sticks and when I picked them up I only got 5. The employee was no help and the cheese sticks were burnt”
“We ordered on the website, it went thru doordash, two dashers took the order then cancelled.. then the whole order was cancelled.. so we had to pick it up, and got our pizza after two hours. Then they forgot our breadsticks. Not great.”
“I got a large supreme pizza today it was the worst pizza I have ever ate from Pizza Hut!! Not sure what the deal was normally I love Pizza Hut sure hope it was whoever made the pizza and not something y'all have changed”
“The customer service I received from Victor in the location in Missouri location was great. He was very attentive giving us an excellent service. The food was great but I was really impressed by the great service I received by victor.woow!”
“The 12$ pizza was supposed to be a large pizza! The pizza was so so small that it didn't even look like a medium pizza it look more like a very small personal pizza , it was supposed to be with bacon peperoni and sweet banana peppers It barely had any of it very very disappointed would never order pizza hut again.”
“SHOOOOOOOOUTTTT to Brandi , Charles Town Wv Brandi have awesome customer service , we was indecisive about what we wanted and she gave us welcoming suggestions, made adjustments for stuff we didn’t want and even carried our stuff to my car ! She went ABOVE and Beyond for a customer. Food was hot and delicious! All of Brandi’s efforts was greatly appreciated! Thank you! You made us smile.”
