Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,171 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great! My fish love the food”

Helpful Report

Posted 1 year ago

Hi Dawn! Thank you for sharing your feedback. We're delighted to hear your fish love the food and that everything is going great. Your support means a lot to us, and we're always here if you need anything else. Best fishes, Play It Koi!

Posted 1 year ago

“Excellent product. Very pleased.”

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Posted 1 year ago

Hi Tom! Thank you for sharing your experience. We're delighted to hear that you find the product excellent and that you're very pleased. Your support means a lot to us, and we're here whenever you need pond supplies or assistance. Best fishes, Play It Koi!

Posted 1 year ago

“Got the pond liner kit promptly….thank you. I will post a video when I patch my liner and connect the two sections…..”

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Posted 1 year ago

Hi Beatriz! Thank you for your lovely review. We're thrilled you received the pond liner kit promptly and appreciate your kind words. We can't wait to see the video when you patch your liner and connect the sections. Your support means a lot to us! Best fishes, Play It Koi!

Posted 1 year ago

“Great service. Received the product on time as promised.”

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Posted 1 year ago

Hi Greg! Thank you so much for sharing your experience. We're thrilled to hear you received your product on time and that our service met your expectations. We truly appreciate your support and look forward to helping you with your pond needs in the future. Best fishes, Play It Koi!

Posted 1 year ago

“Plants are doing well and my koi love their environment.”

Play It Koi 5 star review on 27th August 2025

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Posted 1 year ago

Hi Keith! Thank you so much for your kind review. We're delighted to hear that your plants are doing well and your koi are loving their environment. It's wonderful to know our products help create such a thriving and happy habitat for your pond. We appreciate your support and are always here to help with your pond needs. Best fishes, Play It Koi!

Posted 1 year ago

“I researched the parts I needed for my filter on your website, ordered them and received them 3 days later. All fit perfectly, saving me about $800 over purchasing a new unit. Couldn’t have gone better.”

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Posted 1 year ago

Hi DJ! Thank you so much for sharing your experience. We're thrilled you found the parts you needed for your filter and that they arrived quickly and fit perfectly. It's wonderful to hear we saved you money and made your pond maintenance easier. We appreciate your support and look forward to helping with your pond projects in the future. Best fishes, Play It Koi!

Posted 1 year ago

“Always fast shipping and accurate product b”

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Posted 1 year ago

“Still waiting for my mini pump. Had a back order for last Tuesday 8/19, haven't heard anything. Even notified customer service on 8/20 and they were checking on it.”

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Posted 1 year ago

“Fast shipping and great selection of products. Will most likely buy from them again.”

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Posted 1 year ago

Hi Leslie! Thank you so much for sharing your experience. We're delighted to hear that you enjoyed our fast shipping and wide selection of products. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 1 year ago

“Quick service and always reliable”

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Posted 1 year ago

“I ordered on line and it was explained when the order would be shipped. Very satisfied with Play It Koi.”

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Posted 1 year ago

Hi Therese! Thank you so much for your wonderful review. We're glad ordering online was easy and that communication about shipping was clear. Your satisfaction means a lot to us, and we appreciate your support. We look forward to serving you again soon! Best fishes, Play It Koi!

Posted 11 months ago

“I bought three different water plants and they all came very well packed and still moist even with the high temps. They are all growing great and I’m excited to see them all blooming.”

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Posted 1 year ago

“Always a great experience, customer service is top notch !”

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Posted 1 year ago

“Excellent purchase!”

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Posted 1 year ago

“Great company to deal with. They go above and beyond with customer service.”

Play It Koi 5 star review on 17th August 2025

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Posted 1 year ago

“Website was ok. Product isnt”

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Posted 1 year ago

“Great business, thank you for your help and service. They were in top of it”

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Posted 1 year ago

“Fish arrived well packaged, and vigorous.”

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Posted 1 year ago

“A HIGH 5. I made the mistake of ordering the wrong color and I called and asked if I could return it in exchange for the other color, and your customer representative was very professional in helping me with my transaction. Since it is getting to be later in the season, I decided to set the unit up next spring. The box came damaged, but I unboxed the unit and everything just looks great. I know I will be very excited to set it up come next year. Thank you for my pleasant experience with you.”

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Posted 1 year ago

“I was very happy with the blue flag iris received. They were healthy and I was surprised to see how tall the stalks were. They are in my pond and looking great.”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 4,171 reviews