Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product - pond liner - was perfect for what we needed. Thank you!”

Helpful Report

Posted 3 years ago

Thank you so much, Laurie, for your 5 star rating of Play It Koi! We're glad that the pond liner was perfect for what you needed. Thank you for your kind words!

Posted 3 years ago

“Plants were well packaged, very healthy and fresh. I received one extra of each type.”

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Posted 3 years ago

Thank you so much, Kimberley, for your 5 star rating of Play It Koi! We are so glad that you found the plants to be well-packaged, very healthy, and fresh. We are also very appreciative that you are a repeat customer of Play It Koi ;-) (Note: we can't always do the freebees, but just recognized you as a repeat, loyal customer and wanted you to send you a little thank you) Wishing you the best! - PIK crew

Posted 3 years ago

“Ordering the PondMax from PlayItKoi was seamless, and the delivery was prompt. This is why I have PlayItKoi bookmarked in my Pond folder. Great job.”

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Posted 3 years ago

Thank you, John, for your positive 5-star rating of PlayItKoi! It's loyal customers like you that make us work harder every day. We're so glad to hear that the ordering and delivery of your PondMax CleanMax was seamless and prompt. It's feedback like this that encourages us to continuously improve and make sure our customers are always satisfied! Thanks again for being a loyal customer. One day, we hope to continue to earn your trust and strive to be the only pond shop in that bookmarked folder ;-) Best, Ben

Posted 3 years ago

“Great service and beautiful healthy plants”

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Posted 3 years ago

Thank you, Amy, for your glowing 5-star review of Play It Koi! We appreciate your kind words are happy to be able to be your source for beautiful healthy plants!

Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi! We're glad that you were satisfied with our great service and the beautiful, healthy plants we provided. We really appreciate your business and kind words.

Posted 3 years ago

“Numerous healthy plants, already sprouting. Fantastic!”

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Posted 3 years ago

We are so happy to hear that everything arrive happy and healthy! Thanks for your kind words, Suzanne!

Posted 3 years ago

“Great plants we buy every year”

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Posted 3 years ago

Thank you so much, Virgilio, for your wonderful 5-star rating of Play It Koi! We really appreciate your continued loyalty and we hope you'll keep coming back to buy with us year after year! Thank you for being a devoted customer!

Posted 3 years ago

“They were packed well for delivery and were healthy.”

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Posted 3 years ago

“The ordering was easy and customer service did a replacement after my order was lost in transit. thanks for the service.”

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Posted 3 years ago

“Great service, great product, speedy delivery!”

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Posted 3 years ago

“Great prices on their products. I saved about 50% on some of my items by shopping with them. I will definitely do business with them again. Very fast shipping also !”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi! We are delighted that you found our prices to be so competitive, and were able to save fifty percent on your items. We are pleased to hear that you were satisfied with the speed of our shipping as well. We look forward to doing business with you again soon.

Posted 3 years ago

“Very good”

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Posted 3 years ago

Thank you so much, Joe! We are so pleased that you had a positive experience and your kind words are highly appreciated.

Posted 3 years ago

“The folks at PlayitKoi consistently deliver quality pond plants. They went above and beyond to get my plants shipped even before most plant distributors were even open for the season! I’ll continue to order my plants through PlayitKoi.”

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Posted 3 years ago

Thank you so much for the kind words, Matthew! We are so happy to hear that you had such a positive experience! We so appreciate your loyalty as a customer and thank you for giving us your glowing review. We look forward to continuing a positive relationship with you in the future.

Posted 3 years ago

“The storefront was easy to purchase from and I received the replacement diaphragm kit for my old pond pump quickly. The installation was easy and now the pump is working like new. Being able to checkout with paypal was one of the reasons I decided to shop Play It Koi.”

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Posted 3 years ago

Hi there Paula! Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that your experience shopping with Play It Koi was smooth and hassle-free, and that you were able to find exactly what you needed for your pond pump. We take pride in our quick shipping and easy checkout process, and we're glad to hear that our efforts are paying off for our customers. It's also great to hear that the installation of the diaphragm kit was easy and that your pump is now working like new again. We truly appreciate your business and hope that you'll think of Play It Koi for any future pond supply needs. Thanks again for your support, and have a great day!

Posted 3 years ago

“🎏🎏❤️❤️⭐⭐⭐⭐⭐❤️❤️🎏🎏”

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Posted 3 years ago

“Everything was good. Great service, good prices, good communication, and fast shipping. You can't ask for too much more.”

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Posted 3 years ago

“Amazingly helpful!”

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Posted 3 years ago

“All I was very good”

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Posted 3 years ago

“Fantastic customer service. I made a mistake on my order, ordering the wrong part. They noticed I previously ordered a different model and contacted me to verify I made the correct choice. I hadn’t. They saved me a ton of hassle and delay getting my pond up and running.”

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Posted 3 years ago

Thank you for the great review, Timothy! We are so glad that our customer service saved you a hassle and allowed you to get your pond up and running on time. We really appreciate your loyalty and we thank you for your 5 star rating of Play It Koi!

Posted 3 years ago

“Good job delivering our koi food as promised.”

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Posted 3 years ago

Thank you so much for your 5 star review of Play It Koi, Mark! We really appreciate it. We take pride in our service and we are glad it showed.

Posted 3 years ago

“Excellent.”

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Posted 3 years ago

Thank you so much, Joan, for your 5 star rating of Play It Koi! We strive for excellent customer service and we greatly appreciate you being a loyal customer. Thanks again!

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews