Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,240 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment arrived in great shape. All the media was in great shape”

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Posted 1 year ago

“As always there was no problem getting the parts we need for our koi pond. Service and questions are answered promptly.”

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Posted 1 year ago

“Fast Shipping, Great product! New go to for my pond needs!!!”

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Posted 1 year ago

“Except selection of products (I love the choice of koi food) and great pricing.”

Play It Koi 5 star review on 8th August 2025

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Posted 1 year ago

“My experience is very very happy. The customer service is unbelievable. They went beyond the expectations to make sure that I’m well taking care of. I will definitely become a repeat customer for years to come.”

Play It Koi 5 star review on 6th August 2025

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Posted 1 year ago

“Everything worked out well. The light we purchased is what we needed and priced comparable to others. We also received the lights in a timely manner.”

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Posted 1 year ago

“The pump and air diffusers are premium quality, my fish are thriving now with this excellent air solution for my small pond (200 gallons)”

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Posted 1 year ago

“Plants were awesome! Very healthy and bigger than I expected.”

Play It Koi 5 star review on 4th August 2025

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Posted 1 year ago

“The bottle was well sealed and arrived safely. Nice to see thought went into the extra tape around the screw cap. Well played...”

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Posted 1 year ago

“Wow! Just beautiful pond lilies - arrived big, healthy, and with budding flowers! Ordered ten from the Pond Guy as well and they weren't anything like yours. Impressed.”

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Posted 1 year ago

“Product arrived on time as described. Would be great to have a link to installation instructions on you tube. Thanks!!”

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Posted 1 year ago

“Love this place”

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Posted 1 year ago

“Quality of the plants and superb customer service as always!”

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Posted 1 year ago

“Got my new pump in just a few days. Great service and easy.”

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Posted 1 year ago

“Good customer service”

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Posted 1 year ago

“Excellent job!”

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Posted 1 year ago

“Found the UV filter I was looking for at a great price!”

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Posted 1 year ago

Hi Daniel! Thank you so much for sharing your experience. We're thrilled to hear you found the UV filter you were looking for at a great price. It's our goal to provide exactly what you need at a value that makes you smile, and we're always here to support your pond projects. Best fishes, Play It Koi!

Posted 1 year ago

“Ben is extremely knowledgeable and friendly. I purchased two butterfly koi that are doing exceptional.”

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Posted 1 year ago

Thank you for your fantastic review Ted! It was nice to meet you and get re-connected with my long lost Costco pal too ;-) Enjoy the koi and we’re here if you have any more questions or need assistance in the future! Best fishes, Ben

Posted 1 year ago

“Part was here quickly and in good condition.”

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Posted 1 year ago

Hi Robert! Thanks for the great review—we’re so glad your part arrived quickly and in good condition. It’s wonderful to hear you had a smooth experience, and your feedback means a lot to us. We're always here for your pond needs. Best fishes, Play It Koi!

Posted 1 year ago

“All the plants were well packaged. The plants are now thriving in my pond!”

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Posted 1 year ago

Hi Kathryn! Thank you for your kind words. We’re so glad to hear your plants arrived well packaged and are thriving in your pond. Your success brings us joy, and we’re always here to help with your pond journey. Best fishes, Play It Koi!

Posted 1 year ago

Play It Koi is rated 4.9 based on 4,240 reviews