Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,185 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,185 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants I ordered were packed well, but even still, a couple had some damage to the root system. Play It Koi was quick to respond to my concerns and resolved the issue. I would definitely recommend them.”

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Posted 6 years ago

“Working with Play It Koi was simple, odered and picked uop the product as agreed. Highly recommend this company.”

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Posted 6 years ago

“The setting was beautiful! Ben was very knowledgeable and the fish were in exceptional condition. My husband and I was interested in 3 fish, however we left with four lovely butterfly koi! We highly reccomend him and will become life long customers. Alan and Raylynn”

Play It Koi 5 star review on 31st May 2020

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Posted 6 years ago

“The care and attention Play it Koi gives is unprecedented. If you need ANYTHING for your Koi Pond... Ben and his team are your new "GO TO" guys!”

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Posted 6 years ago

“For one I was thrilled that Play It Koi carried the food I give my Kois... second, I got it delivered on time (very quickly) and I was able to track my package all along the way. Thank you. Exceptional service.”

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Posted 6 years ago

“In spring my pond is often a bit green and murky, but this year especially so. Adding the hornwort balanced it out and after two days, it was almost completely clear. (I used beneficial bacteria and treated the pH also.) Customer service was great--they cautioned that shipments might be delayed due to the COVID situation, but the package arrived in about a week. Also answered my questions promptly.”

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Posted 6 years ago

“The hyacinths I ordered arrived on time and as promised. The plants look great! The owner even refunded me for what I thought was a missing flower. I was wrong. Two plants were stuck together. Even so, he didn't recharge me! He also gave me suggestions on how to overcome the algae issues my pond has had. I will definitely order from Play it Koi, again!”

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Posted 6 years ago

“My aquatic plants arrived in excellent condition! Plants are thriving!! satisfied and highly recommend “Play It Koi”!!! Will use them again soon.”

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Posted 6 years ago

“We've been to Play It Koi and have now had an order of plants shipped from it, and in both cases the plants and pond products are the best you'll find at the right prices. Add to that the exceptional customer care that Ben offers, and this is the place to turn for all your pond needs in the Pacific Northwest and beyond. Thanks so much!”

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Posted 6 years ago

“I don’t typically leave reviews but I felt that I needed to leave a 5 star review for Play It Koi. My package despite being securely wrapped came in completely damaged. Play it Koi replaced it within 24-48 hours. No hassles no issues. Great service. Looking forward to ordering more from Play It Koi. Thank you again. My Koi thanks you as well.”

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Posted 6 years ago

“Play it koi carries quality products at great prices.”

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Posted 6 years ago

“not only did I receive rhizomes, there were healthy plants growing. Bare root. Well packaged. Rhizomes have multiple eyes along with healthy plant above. When experienced difficulty receiving parcel sent through USPS due to COVID19, Ben at Play it Koi stepped in and made a second shipment utilizing FedEx. Plants arrived promptly, the next day at no additional cost. I would recommend this business and shop here again for my pond needs.”

Play It Koi 5 star review on 8th May 2020

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Posted 6 years ago

“Ordering from Play It Koi was simple and painless. The owner Ben is fantastic and personally thanks you for your business. The order arrived very quickly and was packaged well for shipment. Ben even gives you his personal cell phone number so you can call him directly if you need to. The PondMAX ClearMAX Flocculent worked great and cleared up the water in our pond. We will order more products from Play It Koi in the near future. Thank you Ben for the great service and treating us like family.”

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Posted 6 years ago

“Great product. Fabulous vendor - Play it Koi. Highly recommend both.”

Play It Koi 5 star review on 6th May 2020

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Posted 6 years ago

“Play it Koi had just what I needed, at the best price BTW.”

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Posted 6 years ago

“Customer service is top notch! Quick and on time delivery of all products. Thank you!!!”

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Posted 6 years ago

“I ordered a filter & pump online. Ben immediately called me to let me know the pump was out of stock. Apologizing and making recommendations on an alternative. How fantastically great I’m in Delaware and wish we had Play it Koi here. Will definitely keep supporting Ben & his small business.”

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Posted 6 years ago

“Play koi is responsive to my concerns problems questions and are a honest company. This what I like about play koi ethics.”

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Posted 6 years ago

“Ben and his team are the BEST! Personal service and quick delivery. Best advice on the right products. You can't go wrong with Play it Koi.”

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Posted 6 years ago

“I just installed my PondMax pressure filter and an Aquascape solid handling pump including PondMax hose and clamps. The pump and filter have been running for a few days the water already looks cleaner. I had a problem with one of the clamps. Ben contacted me a few minutes after I emailed him on a Sunday. I was hoping for a response by the end of Monday. A few days later i had a replacement clamp. the experience I had with Ben and his company was second to none and I will make all my future pond purchases from Play it Koi.”

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Posted 6 years ago

Play It Koi is rated 4.9 based on 4,185 reviews