Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,187 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,187 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've shopped with other Koi vendors and Ben from Play It Koi is the best. He goes the extra mile for his customers and their Koi friends. Ben from Play It Koi is highly recommended. Ben's shipping is excellent. Dan from Tacoma”

Helpful Report

Posted 6 years ago

“Got a great price at Play It Koi! The owner, Ben, always gives excellent customer service and is very professional.”

Helpful Report

Posted 6 years ago

“Bought a Eazypod filter, had a shipping problem not associated withPlay It Koi and those guys got on it and I got a replacement filter ASAP. I have nothing but good things to say about this company.”

Helpful Report

Posted 6 years ago

“So happy to do business with Play It Koi. They've always provided super fast shipping for no extra cost and this time was no different. As aleways, I was very happy with their service. As a regular customer already, I've come to expect this and this time was no different. Thank you Play It Koi staff for coming through again!”

Play It Koi 5 star review on 18th March 2020

Helpful Report

Posted 6 years ago

“It’s simplistic and the construction is very durable. I’ve not yet installed it but the product is very solid, AND ITS made in the USA. Ordering is easy with Play it Koi, and Ben takes a personal approach to ensure you’re ordering exactly what you need. Thanks Ben .10 STARS ⭐️”

Helpful Report

Posted 6 years ago

“Every plant we have purchased from Play it Koi has been A+ quality and performs well all summer”

Helpful Report

Posted 6 years ago

“Great company to deal with A++++”

Helpful Report

Posted 6 years ago

“I am in the process of moving from an established home of 21 years to a new state and home. I purchased a Pond Max Filter, tubing and fittings, and a Nycon Koi sock transporter to assist in moving my fish who had been established approximately 17years. When I placed my order for the filter, tubing, and fittings, the owner (Ben) noticed that the clamps I had ordered might not be the best for my application and he recommended the clamps that went with the product. I then changed my order to these clamps. After the filter and tubing was shipped, I noted some discrepancies in the filter box. After describing to Ben, he noted that to get my shipment to me quicker, he had sent directly from the factory to me. He gave a very detailed description of what I needed and after I searched through the box, I found I had what I needed even if it wasn’t exactly as shown on the product details. Finally, when searching for a Koi sock, I asked Ben for advice. He recommended this Koi sock transporter and gave me reasons why. Fast forward to the move of the fish experience. With Ben’s help, I had exactly the equipment I needed. This was highly important to me as I was in a very remote location and it would have been extremely inconvenient to get either more supplies or even to get to a place to receive a shipment. The fittings worked perfectly (I did have to adjust once due to a small drip, but no big problem). The filter had exactly what I needed and worked as advertised. I can’t thank Ben (and Play It Koi) enough for all the time he spent with me to make sure I had the products that would help me succeed with moving my beloved fish. I appreciated that he asked before just sending what I requested, and when I asked for advice, he gave me very detailed advice. I highly recommend this company to anyone seeking good advice on your fish.”

Helpful Report

Posted 6 years ago

“Very prompt and wonderful service from this company.”

Helpful Report

Posted 6 years ago

“Fast, friendly and helpful service from the Play It Koi representative”

Helpful Report

Posted 6 years ago

“We love the beautiful Japanese Koi we recently bought from Ben. They are beautiful. He is very knowledgable and has lots of good information about koi ponds to share. I highly recommend if you are interested in adding fish to you pond, you visit Ben. You won't be disappointed!”

Helpful Report

Posted 6 years ago

“My fish are so healthy. I really appreciate the convenience of Play It Koi. fast and easy next day shipping.”

Helpful Report

Posted 6 years ago

“Play it Koi and Ben are a great local company. We recently installed a water feature and were having issues controlling the algae. I contacted Ben and he answered all my questions and provided me with the correct product to clear up the water. We will continue to use, and recommend Pkay it Koi for all our pond needs, even though we don't have Koi.”

Helpful Report

Posted 7 years ago

“Great communication!! Being a new pond owner I have so much questions about how to keep my koi alive. Ben has been very patient and helpful with the questions I have with my koi. Great online products selection and he has a lot of different treatments available for your sick koi. I also found some products to help me to maintain my pond. If you have a koi pond, it’s not a bad idea to just keep his numbers in the speed dial! You never know when your koi decide to swim side way on you”

Helpful Report

Posted 7 years ago

“I've bought a few Koi items from Play It Koi and their service is second to none. I had one issue with a Pond Vac not operating as expected, Ben went above and beyond to fix it (even including an onsite visit to repair it!). Great guy, great company!”

Helpful Report

Posted 7 years ago

“This is my second time to stop by the Playitkoi store. I love koi fish from Ben' pond, they are beautiful and healthy. I bought 10 fish in two days...The owner is very nice and he has super customer service skill...you will like him and his fish!”

Helpful Report

Posted 7 years ago

“Loved my experience with Play it Koi. Ben is very knowledgeable and friendly. Their selection is extensive, pricing is excellent and the fish are obviously well cared for. Highly recommend.”

Helpful Report

Posted 7 years ago

“Looking for wetland plants native to California I found the best selection and availability on Play it Koi for a great price. They were prompt, polite, and the gorgeous healthy plants arrived expertly packed and ready for their new life in my pond”

Helpful Report

Posted 7 years ago

“Play It Koi has plants I couldn’t find elsewhere. They were shipped in a sturdy box marked Fragile, in a plastic bag with plenty of water. The package arrived on time and had more plants than I ordered.”

Play It Koi 5 star review on 28th September 2019

Helpful Report

Posted 7 years ago

“Play It Koi is a great little shop. They care a great deal about the customers. I am enjoying the floating island and plants.”

Helpful Report

Posted 7 years ago

Play It Koi is rated 4.9 based on 4,187 reviews