Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clearly they don't have enough engineers. Instead of managing expectations and saying they can't send someone today - they just keep bumping in the job. After wasting 2 days waiting in for non existent plumber - I cancelled and went elsewhere. I have used Plumbingforce twice before and they were excellent but would never use again.”

Helpful Report

Posted 8 years ago

“Mickey Mouse operation. How can you say 1-3 hrs, same day? If you don't have enough engineers then be honest with your customers! Keep getting cancelled and appointments moved. Website says open Sundays but they say they are not. AVOID AVOID AVOID!! Treat customers like shit!”

Helpful Report

Posted 8 years ago

“I would recommend anyone considering this firm to use another company. The staff were rude and unhelpful and they failed to turn up on 4 occasions. I used another firm instead. I have since found lots of awful reviews online about this firm and wish I had read them first. Do not use this firm!”

Helpful Report

Posted 8 years ago

“1-3 hrs? More like 1-3 days! Been cancelled twice, lost a day and a halfs wages. Still not fixed, sitting in a cold house. Use someone else people!”

Helpful Report

Posted 8 years ago

“This company has extremely poor customer service. I arranged a call out with an engineer to to inspect my hot water cylinder. He identified an issue and agreed to provide a quotation for parts and return three days later to fix. On the day, he did not arrive and when I rang the customer helpline they were unable to give a reason why. I was given numerous assurances on receiving a call back and update but each one failed to occur. I was then told by the company that the engineer doesn't book calls so it was never on the system and therefore not their problem. The staff were unhelpful and unwilling to listen to my concerns or apologise for the inconvenience caused.”

Helpful Report

Posted 8 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“The service was atrocious! After giving us a slot from 9am-1pm, no one came, we rang to ask them where they were. They said that they had not completed a job and would come from 2pm-6pm. At 5:30pm, they rang us to say that no one would come, the man on the phone was extremely rude and said that we could "write whatever we wanted on the website" and that he "doesn't care" about what is written. This is highly unprofessional and disappointing, I would not recommend this company.”

Helpful Report

Posted 8 years ago

“Booked yesterday for 3-6pm slot today. Took off work early to be in. Told them when booking that our boiler won't light and we have no heating. It's freezing. At half past five, get a breezy phone call "sorry, we won't be able to make it out today!" "Emergency 1-3 hour service" my backside.”

Helpful Report

Posted 8 years ago

“Shocking service. Changed the time slot 3 times after being specifically asked if the time slot would be met, take your money up-front and basically lie. I have wasted 24 hours on them already and still they cannot tell me definitively that someone will be here today. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Didn't arrive when booked despite it being explained at time of booking that a specific appointment was needed on a particular day. Had to chase them, they hadn't recorded the phone number correctly & couldn't offer an alternative despite the fact they had left us unable to complete a house sale. Wouldn't touch them with a bargepole”

Helpful Report

Posted 8 years ago

“I rang Plumbing Force asking for an emergency visit as i had a leak in my bathroom and was unable to use either the central heating or water supply due to it being isolated. On initial contact I managed to arrange a visit which had been confirmed to take place within a certain time slot (between 12-4). 4 o'clock came an went without a phone call or an engineer so I gave them a ring, when I finally got through to somebody they informed me that the visit would not be taking place. When I asked why and explained that I had been waiting for a visit and the operator did not want to know and just said that there was nothing she could do and that i'd have to cancel the call out. AWFUL CUSTOMER SERVICE AND DO NOT TURN UP WHEN APPOINTMENT WAS CONFIRMED..... PLEASE DO NOT USE THIS COMPANY.”

Helpful Report

Posted 8 years ago

“I Explained Clearly that i have been badly let down in the past after waiting for ages. I wanted a Basic Plumbing Job done Urgently, Shower Mixer Taps to replace the existing Bathroom Taps & i was told on the Monday the work would be Commenced, then i phoned & left a Voicemesg on the Engineers mobile to contact me when the Engineer didnt turn up, the Engineer eventually phoned & said he had a family issue he could not come Monday, the Engineer said he would come out instead on the Tuesday between 8 & 12pm afternoon, i had to phone Again the mobile was switched off & i left a Mesg on his V/mesg was he coming along on Tuesday, i left a Message, no reply after waiting a while > I decided to phone the PlumbForce Tel No. 0800 022 4566 I asked the Staff member what is happening the Engineer has still not turned up > they had to contact him as they didnt seem to know, then they told me that the Engineer would be along on Wednesday ! I was very annoyed as i told them & made them Aware that i've completely had 2 Complete Days Wasted sitting in ALL Day waiting & waiting for the Engineer without anyone Bothered contacting me correctly & i said no i'm not wasting yet another entire day in the Hope that the Engineer may turn up on the Wednesday ! Surely if there was a Delay like 2 Days on an Urgent Requested basic plumbing Job, surely another Engineer should have been notified to come along instead ! I seem to have to make all the Calls to find out what the Delays were at least out of Curtesy & not wasting my Time sitting in all Day 2 Days on the Trot ! > I'm Not Impressed & not choosing any Review Stars whatsover. > Michael”

Helpful Report

Posted 8 years ago

“Promised to call before 1pm and call 30 minutes before - no call and no show and can't run up until the next day unless of course they have another 'major gas leak' that they can'te remove the engineer from. Would definitely not recommend this service”

Helpful Report

Posted 8 years ago

“Very poor customer service. Struggled to post report, furnish me with empty promises to do it tomorrow. In the end, after numerous phone calls, they have emailed me a so called "report" more than invoice a few lines why boiler failed. No info how much would it cost to fix, etc. No reply on the email. Money thrown into the bin £148.....”

Helpful Report

Posted 8 years ago

“1 - 3 hours ???? " Its a Saturday - skeleton crew" !!! Don't quote how quick you can respond and then given the above comment and " we can do it on Monday"!!! Not what I expected to hear”

Helpful Report

Posted 8 years ago

“Booked an appt for the following day and was given a time slot . Called the next day two thirds through the appt window to get an estimated time and was told should be near 5pm. Then got a call at 4.50 to say they weren't coming and would come the next day. I explained that we've got a baby and no heating, and had been given a time, but was still just told they'd come tomorrow . Cancelled the appointment and went with someone else.”

Helpful Report

Posted 8 years ago

“Do not believe website or local adverts. They do not cover large parts of West Yorkshire, despite the website showing the whole of England”

Helpful Report

Posted 8 years ago

“Ripped off me!!! A scam company. They took my bank detail and sent me a guy to come tell me they can't do Nothing, And for that 10 min look around doing nothing, they change me £118. Scammer! Don't use them”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews