Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,588 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 8 years ago

“The service was atrocious! After giving us a slot from 9am-1pm, no one came, we rang to ask them where they were. They said that they had not completed a job and would come from 2pm-6pm. At 5:30pm, they rang us to say that no one would come, the man on the phone was extremely rude and said that we could "write whatever we wanted on the website" and that he "doesn't care" about what is written. This is highly unprofessional and disappointing, I would not recommend this company.”

Helpful Report

Posted 8 years ago

“Booked yesterday for 3-6pm slot today. Took off work early to be in. Told them when booking that our boiler won't light and we have no heating. It's freezing. At half past five, get a breezy phone call "sorry, we won't be able to make it out today!" "Emergency 1-3 hour service" my backside.”

Helpful Report

Posted 8 years ago

“Shocking service. Changed the time slot 3 times after being specifically asked if the time slot would be met, take your money up-front and basically lie. I have wasted 24 hours on them already and still they cannot tell me definitively that someone will be here today. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Didn't arrive when booked despite it being explained at time of booking that a specific appointment was needed on a particular day. Had to chase them, they hadn't recorded the phone number correctly & couldn't offer an alternative despite the fact they had left us unable to complete a house sale. Wouldn't touch them with a bargepole”

Helpful Report

Posted 8 years ago

“I rang Plumbing Force asking for an emergency visit as i had a leak in my bathroom and was unable to use either the central heating or water supply due to it being isolated. On initial contact I managed to arrange a visit which had been confirmed to take place within a certain time slot (between 12-4). 4 o'clock came an went without a phone call or an engineer so I gave them a ring, when I finally got through to somebody they informed me that the visit would not be taking place. When I asked why and explained that I had been waiting for a visit and the operator did not want to know and just said that there was nothing she could do and that i'd have to cancel the call out. AWFUL CUSTOMER SERVICE AND DO NOT TURN UP WHEN APPOINTMENT WAS CONFIRMED..... PLEASE DO NOT USE THIS COMPANY.”

Helpful Report

Posted 8 years ago

“I Explained Clearly that i have been badly let down in the past after waiting for ages. I wanted a Basic Plumbing Job done Urgently, Shower Mixer Taps to replace the existing Bathroom Taps & i was told on the Monday the work would be Commenced, then i phoned & left a Voicemesg on the Engineers mobile to contact me when the Engineer didnt turn up, the Engineer eventually phoned & said he had a family issue he could not come Monday, the Engineer said he would come out instead on the Tuesday between 8 & 12pm afternoon, i had to phone Again the mobile was switched off & i left a Mesg on his V/mesg was he coming along on Tuesday, i left a Message, no reply after waiting a while > I decided to phone the PlumbForce Tel No. 0800 022 4566 I asked the Staff member what is happening the Engineer has still not turned up > they had to contact him as they didnt seem to know, then they told me that the Engineer would be along on Wednesday ! I was very annoyed as i told them & made them Aware that i've completely had 2 Complete Days Wasted sitting in ALL Day waiting & waiting for the Engineer without anyone Bothered contacting me correctly & i said no i'm not wasting yet another entire day in the Hope that the Engineer may turn up on the Wednesday ! Surely if there was a Delay like 2 Days on an Urgent Requested basic plumbing Job, surely another Engineer should have been notified to come along instead ! I seem to have to make all the Calls to find out what the Delays were at least out of Curtesy & not wasting my Time sitting in all Day 2 Days on the Trot ! > I'm Not Impressed & not choosing any Review Stars whatsover. > Michael”

Helpful Report

Posted 8 years ago

“Promised to call before 1pm and call 30 minutes before - no call and no show and can't run up until the next day unless of course they have another 'major gas leak' that they can'te remove the engineer from. Would definitely not recommend this service”

Helpful Report

Posted 8 years ago

“Very poor customer service. Struggled to post report, furnish me with empty promises to do it tomorrow. In the end, after numerous phone calls, they have emailed me a so called "report" more than invoice a few lines why boiler failed. No info how much would it cost to fix, etc. No reply on the email. Money thrown into the bin £148.....”

Helpful Report

Posted 8 years ago

“1 - 3 hours ???? " Its a Saturday - skeleton crew" !!! Don't quote how quick you can respond and then given the above comment and " we can do it on Monday"!!! Not what I expected to hear”

Helpful Report

Posted 8 years ago

“Booked an appt for the following day and was given a time slot . Called the next day two thirds through the appt window to get an estimated time and was told should be near 5pm. Then got a call at 4.50 to say they weren't coming and would come the next day. I explained that we've got a baby and no heating, and had been given a time, but was still just told they'd come tomorrow . Cancelled the appointment and went with someone else.”

Helpful Report

Posted 8 years ago

“Do not believe website or local adverts. They do not cover large parts of West Yorkshire, despite the website showing the whole of England”

Helpful Report

Posted 8 years ago

“Ripped off me!!! A scam company. They took my bank detail and sent me a guy to come tell me they can't do Nothing, And for that 10 min look around doing nothing, they change me £118. Scammer! Don't use them”

Helpful Report

Posted 8 years ago

“Was meant to arrive between 12-3 a call to say he had been delayed (fair enough) so then told it would be between 3-6 a phone call at 4.50 to say sorry not coming at all now till the next day, between 9-1, and guess what a call the next day to say not coming!!! So now no heating for another 36 hrs as it's the weekend!! Needless to say we said forget it!!!!”

Helpful Report

Posted 8 years ago

“WORST COMPANY EVER took 2 days off to get some simple plumbing done. Day one was a no show. Day 2 after a no show again, I called in again, for about the 7 time, and was told as I wanted to complain she was going to cancel my appointment. WORST COMPANY WORST CUSTOMER SERVICE WORST EXPERIENCE”

Helpful Report

Posted 8 years ago

“Engineer came out to service a boiler, told the tenants that the boiler was unsafe to use due to lack of service and high CO readings. 3 days later still had no contact from the company to let me know this only when the tenants contacted us did we find out. Do not use this company, poor service, terrible communication, expensive and slow. Could not say a good word about them.”

Helpful Report

Posted 8 years ago

“Very poor. Do not use this company. I called them at 10 this morning and asked for a central heating engineer. Picked a slot between 11 and 2. Was told I would receive a call before that time to advise when engineer coming. Called at 12.30, concerned I had not heard from anyone. Was advised that engineer would call half an hour before arrival time. At 1.30 I got a call to advise that the engineer had been delayed until MONDAY!!! Very poor. Fortunately I had a call back arranged with British Gas, and they are now coming before 6. WASTE OF TIME”

Helpful Report

Posted 8 years ago

“Terrible. Waited until the end of the delivery slot after calling the number for an emergency call out. Received no contact from the engineer or the company. Called the company to be told that the engineer was held and would not come today. Concerned as we have already had to hand over payment details, which would not do with hindsight. It is an expensive company and I would expect a reliable service”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,588 reviews