Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,595 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was meant to arrive between 12-3 a call to say he had been delayed (fair enough) so then told it would be between 3-6 a phone call at 4.50 to say sorry not coming at all now till the next day, between 9-1, and guess what a call the next day to say not coming!!! So now no heating for another 36 hrs as it's the weekend!! Needless to say we said forget it!!!!”

Helpful Report

Posted 8 years ago

“WORST COMPANY EVER took 2 days off to get some simple plumbing done. Day one was a no show. Day 2 after a no show again, I called in again, for about the 7 time, and was told as I wanted to complain she was going to cancel my appointment. WORST COMPANY WORST CUSTOMER SERVICE WORST EXPERIENCE”

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Posted 8 years ago

“Engineer came out to service a boiler, told the tenants that the boiler was unsafe to use due to lack of service and high CO readings. 3 days later still had no contact from the company to let me know this only when the tenants contacted us did we find out. Do not use this company, poor service, terrible communication, expensive and slow. Could not say a good word about them.”

Helpful Report

Posted 8 years ago

“Very poor. Do not use this company. I called them at 10 this morning and asked for a central heating engineer. Picked a slot between 11 and 2. Was told I would receive a call before that time to advise when engineer coming. Called at 12.30, concerned I had not heard from anyone. Was advised that engineer would call half an hour before arrival time. At 1.30 I got a call to advise that the engineer had been delayed until MONDAY!!! Very poor. Fortunately I had a call back arranged with British Gas, and they are now coming before 6. WASTE OF TIME”

Helpful Report

Posted 8 years ago

“Terrible. Waited until the end of the delivery slot after calling the number for an emergency call out. Received no contact from the engineer or the company. Called the company to be told that the engineer was held and would not come today. Concerned as we have already had to hand over payment details, which would not do with hindsight. It is an expensive company and I would expect a reliable service”

Helpful Report

Posted 8 years ago

“Booked an appointment with a timeslot. Just before the period was due to end they called to let me know that "their engineer had been delayed". Fact that I'd taken time off work didn't seem to register.”

Helpful Report

Posted 8 years ago

“The site assessment visit seemed positive, lots of advice on the possibilities of correcting our plumbing and heating issues. No estimate for works given as was complicated and needed thought and planning. Was told that I would be contacted in a couple of days. Paid my £30, waited for 'quote' . That was 12 days ago. Feel cheated and let down. What exactly did I pay for?”

Helpful Report

Posted 9 years ago

“Initial visit was swift on a Monday evening. Informed needed a lot of repair circa £800 on immersion heater. Had to ring to chase parts on the Tuesday. They came back to me and I gave the go ahead for parts. Informed of Friday repair. Friday came no sign and had to ring only to be told engineer wasn't coming and would need to do next week. I'm now a week without hot water. Asked if I could try and get a Saturday visit the next day and after much debate and left feeling like an inconvenience they agreed. I was called the Saturday morning to be told parts hadn't actually arrived!!! Wouldn't arrive until the following Friday?? Seemed a bit of a coincidence however. How were the initial planned visits going to repair the problem so?? Just called today Wednesday to check status....advised parts should be here this Saturday for job. I just hope this Saturday the repairs will be completed and job finished. Have a feeling I will be hearing other excuses that day. Really poor customer service and I will be advising friends and family the same. If it was my business I would be bending over backwards to keep the customer in the loop and express courier parts to amend for the initial inconvenience.”

Helpful Report

Posted 9 years ago

“Waste of time would no recommend to anyone .Time wasters”

Helpful Report

Posted 9 years ago

“Unreliable service and a wasted day and over priced go somewhere else”

Helpful Report

Posted 9 years ago

“Booked a job twice with this company and both times they cancelled last minute. Had a 12-4 time slot today, didn't hear anything so called the company at half 4 and they said we will be with you by 6. Then get a phone call at 5 to say won't be coming at all. Careless attitude on the phone. save yourself the time and book a company that will actually show up!”

Helpful Report

Posted 9 years ago

“Shocking service. Waited three days for a plumber! Each day they cancelled at the last minute. I lost tree days pay thanks to plumbing force”

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Posted 9 years ago

“Scammed. Charged £200 for a £5 plastic pipe. Wrong diagnosis and an £800 bill for not fixing the saniflow problem. Fixed it myself in 1 hour.”

Helpful Report

Posted 9 years ago

“I had a no show, as it is Saturday and gone 6 pm cant get a plumber till monday after waiting in all day only to be let down they said they would phone me 1/2 hour before they came but NO ONE turned up only a phone call at 5.45pm to say they can't come till monday as I have NO kitchen waste NO washing machine NO dish washer haven to use a bucket to wash up in and empty out side in the drain not fun er thanks for not doing any thing to help like you told me at 10,30am you would be here what a load of promises that you can't deliver”

Helpful Report

Posted 9 years ago

“Having suffered a fire that had meant damage to the hot water tank I asked for an emergency appointment as we had no water and no central heating. I was told someone would be out between 10 and 1, at 12 o'clock I received a call to say unfortunately the plumber was running late and would be with me between 2 and 6. At 5pm I rang to find out when they would arrive. The person I spoke to could not answer partly because she could not hear most of the conversation because of noise in the background. At5.30 I got a phone call to say their workman would not be attending but could come tomorrow afternoon. GREAT EMERGENCY SERVICE. I now have another night in a hotel, bid not even get an apology”

Helpful Report

Posted 9 years ago

“I am writing following some work which was completed at my property yesterday 21/03/2016 at 1530-1700. The fault that I needed an engineer to fix was a toilet that kept running. This was a quick job and should have taken between 30-45 minutes. This took the plumber 90 minutes. The plumber was back and forth to his van numerous times, looking for the part he needed. I was told he didn't have it in his van so he would need to order it and then come back. As he was writing the receipt he found the part he needed then proceeded to fix the fault! Once this was done he spent 10 minutes writing the receipt. I find this is very unfair considering that I ended up paying £230 for a minor job that needed doing. I have spoken to Michelle the relsolutions manager this morning, I was told to put it in writing. I didn't find the response I got very efficient from her or customer focused. I have tried to stop the payment coming out of my bank but understand this had already been done. After reading reviews online I can see that this appears to be a regular occurrence with plumbing force and I do not hold out much hope that my complaint will be taken seriously or resolved in a satisfactory way.”

Helpful Report

Posted 9 years ago

“Booked a plumber and they failed to get one to us despite assuring us firstly we would have one that afternoon, then again the next morning. I suspect they didn't have one for us in our area as they were 'Stuck on the last job' Avoid”

Helpful Report

Posted 9 years ago

“A new boiler was fitted only 3 months ago [at great expense] and a problem has been encountered, namely, the hot water part of the boiler has failed to work. I have contacted Plumbing Force and was told that a 'call-out' would be charged! This was despite having a 5 year parts and labour guarantee [i was actually told that this would be extended to 7 years, as i had paid extra for a magnetic filter to be fitted.] I have contacted Worcester Bosch, who are to send one of their engineers. I will not therefore be offering Plumbing Force any further business.”

Helpful Report

Posted 9 years ago

Dear Mr Cope Thank you for your review, but I wanted to post a reply as the review is not entirely correct. When you contacted our team, we made you aware that we would re-attend under our warranty as per our terms and conditions, and that should we find a fault with our installation or any parts supplied by us, then this would be covered and no charge would be applicable for the visit. However, we also advised that should we find a problem not relating to our installation or our parts, a charge would be applicable for our attendance and any subsequent repairs. This is standard practice made by many plumbing companies and also manufacturers too. We did not at any point advise you that you would definitely be charged for the visit - we had not yet attended to investigate, and you subsequently cancelled the appointment before we were able to come over. The 5 year warranty is issued by Worcester on the boiler itself. I hope you have had the problem resolved, and if we can be of any further assistance do not hesitate to contact us further. Kind rgds Plumbingforce

Posted 9 years ago

“Used this company because I was completely misled by the web site. I live in Duston Northampton and believed that I was contacting a local company "Duston Plumbing and Gas Engineers". The engineer that eventually arrived after 6 hours had in fact travelled from the Derby Nottingham area. I made a big mistake, expensive lesson learned!”

Helpful Report

Posted 9 years ago

“Called at 15:10 to arrange for an emergency plumber as we'd just screwed through a radiator pipe. Was advised that a plumber would be with us before 18:00 and will call half an hour before arriving. Took all my details including debit card number. Waited..and waited... Then receive a call at 17:00 to advise no plumber can attend and they'd reschedule it for 08:00 tomorrow... I need a plumber NOW!! The call out charge of £118.80 has already left my bank... I told them to cancel my call out and I'll find someone else. I have 3 small children and no heating so I need it fixed asap... Was told my call out would be cancelled immediately and the money returned... After 2 hours, my bank informed me that the payment was still pending.. So another irrate call is made to Plumber Force.. The guy I spoke to said my booking hadn't been cancelled and the money hadn't been cancelled... It's now going to take 3 working days for the money to return to my bank account... All this trouble abc no plumber!! DO NOT use this company for any emergency job.. Stay local and find an independent... Bad service... Very bad service”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.8 based on 2,595 reviews