Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.82

3.8 Rating 2,599 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a plumber and they failed to get one to us despite assuring us firstly we would have one that afternoon, then again the next morning. I suspect they didn't have one for us in our area as they were 'Stuck on the last job' Avoid”

Helpful Report

Posted 9 years ago

“A new boiler was fitted only 3 months ago [at great expense] and a problem has been encountered, namely, the hot water part of the boiler has failed to work. I have contacted Plumbing Force and was told that a 'call-out' would be charged! This was despite having a 5 year parts and labour guarantee [i was actually told that this would be extended to 7 years, as i had paid extra for a magnetic filter to be fitted.] I have contacted Worcester Bosch, who are to send one of their engineers. I will not therefore be offering Plumbing Force any further business.”

Helpful Report

Posted 9 years ago

Dear Mr Cope Thank you for your review, but I wanted to post a reply as the review is not entirely correct. When you contacted our team, we made you aware that we would re-attend under our warranty as per our terms and conditions, and that should we find a fault with our installation or any parts supplied by us, then this would be covered and no charge would be applicable for the visit. However, we also advised that should we find a problem not relating to our installation or our parts, a charge would be applicable for our attendance and any subsequent repairs. This is standard practice made by many plumbing companies and also manufacturers too. We did not at any point advise you that you would definitely be charged for the visit - we had not yet attended to investigate, and you subsequently cancelled the appointment before we were able to come over. The 5 year warranty is issued by Worcester on the boiler itself. I hope you have had the problem resolved, and if we can be of any further assistance do not hesitate to contact us further. Kind rgds Plumbingforce

Posted 9 years ago

“Used this company because I was completely misled by the web site. I live in Duston Northampton and believed that I was contacting a local company "Duston Plumbing and Gas Engineers". The engineer that eventually arrived after 6 hours had in fact travelled from the Derby Nottingham area. I made a big mistake, expensive lesson learned!”

Helpful Report

Posted 9 years ago

“Called at 15:10 to arrange for an emergency plumber as we'd just screwed through a radiator pipe. Was advised that a plumber would be with us before 18:00 and will call half an hour before arriving. Took all my details including debit card number. Waited..and waited... Then receive a call at 17:00 to advise no plumber can attend and they'd reschedule it for 08:00 tomorrow... I need a plumber NOW!! The call out charge of £118.80 has already left my bank... I told them to cancel my call out and I'll find someone else. I have 3 small children and no heating so I need it fixed asap... Was told my call out would be cancelled immediately and the money returned... After 2 hours, my bank informed me that the payment was still pending.. So another irrate call is made to Plumber Force.. The guy I spoke to said my booking hadn't been cancelled and the money hadn't been cancelled... It's now going to take 3 working days for the money to return to my bank account... All this trouble abc no plumber!! DO NOT use this company for any emergency job.. Stay local and find an independent... Bad service... Very bad service”

Helpful Report

Posted 9 years ago

“Call Your Bank if Services Were Not Delivered! Was told £120 +parts which Quickly rose to £145 for Central London! The Plumber arrives and wants to order the part and come back another day. Alarm bells ring as costs have now risen to £290 +Parts+VAT. The Plumber now becomes RUDE to my wife when she becomes upset that she just doesn't have the cash to cover the rising costs. (Remember its only a broken button on the toilet flush to replace. Didn't expect more than £200). The Call center transfers my call from pillar to post to attempt to loose me. Then the manager attempts to escalate the conversation deliberately in to aggression to falsely accuse me of swearing at her. So Wrong, My 6 year old son is in the room with me, I Don't Swear. On hearing we cant afford the escalating costs she FAKE turned herself into a victim JUST TO CANCEL THE JOB and STEAL £145. Astonishing! DO NOT USE THIS COMPANY. Every single detail is my exact experience and my advice is that it is your consumer rights (as explained by your bank), that you are entitled to a refund, in part or in full. IF services as offered at the start of hiring a company have not been supplied. CALL your BANK to stop money illegally being taken from your account. Don't be a victim. If you call early the chances are that the bank can cancel the transaction and block them from attempting to take any more transactions.”

Helpful Report

Posted 9 years ago

“Called at 0850 on a Saturday and was told that someone would be there by 1200 same day. At 1100 I received a call saying they have to cancel as they don't have anyone to attend. Pathetic service.”

Helpful Report

Posted 9 years ago

“I rarely take the time to complete reviews, but I am so annoyed with this company I feel I should try to protect other potential clients from the hassle they are likely to encounter by calling these people. Let down 6 times over 2 days ... lots of false promises and a complete lack of customer care .... I am a professional landlord and for 5 days including over the weekend, during a very cold spell my tenants are without heating. I live in the real world and fully appreciate things will go wrong and trades will be delayed. My complaint here is the total disregard for customers by this very poorly managed company. I asked for the boss in an attempt to resolve the situation and was put through to a resolutions manager. She had no idea of how to resolve a situation and was more likely to inflame the situation with her couldn't care less attitude .... she would last 2 minutes in my organisation !! Having given up with these jokers, I just called British Gas .... they will be here tomorrow ... that’s more like it”

Helpful Report

Posted 9 years ago

“NOT a good experience. VERY EXPENSIVE AND NEGLIGENCE CAUSING FURTHER COSTS TO MYSELF. I have been billed over £340 in total for just over 30 minutes work to replace two very minor fittings over 2 visits. The second visit only being necessary as the issue was not resolved on the first visit, which led to a flood through the downstairs ceiling - incurring me further costs to replace the ceiling! Upon challenging this negligence to test the first *fix* and further issue caused as a result, I am still awaiting a response 10 days afterwards. Advice: Pay on Credit card. If you have issues you can then take up your claim with your card provider as PLUMBINGFORCE don't appear to be concerned. I am still awaiting a response from PLUMBINGFORCE as we speak.”

Helpful Report

Posted 9 years ago

“RUBBISH Booked a plumber at 8:30am to fix my boiler, was asked if I wanted AM or PM service, I asked for AM, waiting in all morning got a call just before 12 to say he was delayed would arrive in the afternoon, 3:15 got a call to say their engineers were too busy. So waited in all day, boiler still not fixed and offered an engineer tomorrow morning, rather than waste another day I found a local plumber who arrived in 15 minutes spent 10 minutes, fixed it and charged me £45 call out. Minimum charge would have been £95 with a total lack of service from Plumbing Force. My advice.......don't even ring them.”

Helpful Report

Posted 9 years ago

“I have just been scammed by this company. They have charged me £180 for doing nothing apart from leaving a quote. The plumber arrived without any parts so it was clear he had no intension of carrying out any repairs but they have still charged me. When I phoned to complain a girl called Michelle was very rude and hung up on me twice. NEVER USE PLUMPING FORCE they are a complete rip off!!!”

Helpful Report

Posted 9 years ago

“I stupidly went with this company despite seeing several bad reviews. They failed to turn up several days in a row, their office staff were very unhelpful and generally quite rude. AVOID. Found a nice local company to do the job instead. Do not use.”

Helpful Report

Posted 9 years ago

“I waited during 3 appointments over 2 days caused by their delays. No one informed us what was happening. When I called the office the staff couldn't care less, and I said that I wasn't very happy with the service. Why dont they tell the client it won't be a definite appointment? The resolutions manager said this was normal as they don't know how long the previous appointments will take. She was also of the same attitude as her staff. I find it hard to believe they think it's professional to speak to customers in their aggressive manner. During the 3rd appointment they decided to cancel the job, because I has expressed I was dissatisfied. Perhaps it was for the best if the engineers are like the office staff.”

Helpful Report

Posted 9 years ago

“Service not as advertised”

Helpful Report

Posted 9 years ago

“The internet is full of bad reviews of Plumbing Force just (conveniently) not here. The hassle of getting the work done is surpassed only by the stress of having to deal with their customer service when it all goes wrong. Spare yourself the cost and stress.”

Helpful Report

Posted 9 years ago

“Booked an emergency plumber for the same day, and confirmed over the phone. Receive phone call at 4.30pm to advice they have cancelled. Terrible service as I had explained it was the day before I was going on holiday so I needed a same day call out. Avoid using this company.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.8 based on 2,599 reviews