Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,592 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Fantastic job! We had a radiator leak and the plumber arrived within an hour to fix it. Called other plumbers but this was the only one who complied to our request. Very professional, fast and did a clean job.”

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Posted 7 years ago

“Engineer serviced the boiler and the radiators and left with everything working. A few days later some of the radiators stopped working but Plumbing Force are saying there will be another charge to send an engineer out as the work is not guaranteed. This response having spent over £1,000 on plumbing work with Plumbing Force over the past 2 months! I will be going to British Gas now who guarantee their work.”

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Posted 7 years ago

“I rang them for a heating issue and they said somebody would be with me within 3 hours. They then rang me later to say the engineer couldn't come out that day, and it would be between 9-00 and 13-00 the next day. They then rang me at 9-35 the next day to say they couldn't get anybody to me for at least a few day and that was it, goodbye. They got one star for having the decency to ring and cancel.”

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Posted 7 years ago

“I really appreciate the work done by the plumber from this company. He was very knowledgeable and works fast. Fixed the leaks like it was just a piece of cake! Price is fair and reasonable. Will call them again if another problem occurs.”

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Posted 7 years ago

“Paid double what any other company was quoting - was happy to do this because i thought they would be quick and we are freezing! The engineer came out - read the manual i left out on the boiler for about 15 mins and said they had to order a part....so that was 99+ VAT (Which i could have told them myself from reading the manual this was the issue). 3 days later after waiting and freezing we were assured we would have a morning appointment with an engineer....they called to say they'd late and through the day kept pushing back and back....bear in mind i paid about 250 for a part that cost 60 AND the additional hours labor to fit it UP FRONT (so they have my money already at this point)....they kept telling me for hours i was next on the list that day and then come to end of day to tell me that they arent coming...something is fishy here...! so my kids and i are left to freeze yet another day....now its the next day and one would hope i'd be first on the list having been bumped but that is not the case...still no news and yes they've got my money still! I asked about a refund and there are NO humans or complaints department you can speak to ... HA! you have to send an email and hope they do something (confident they will not....!) this is by far the WORST service i have ever encountered and they are NOT fast so not worth the double price vs. all other vendors doing the same ....STEER CLEAR OF THESE THIEVES AT ALL COST”

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Posted 7 years ago

“Absolutely useless waited for 3days, cancelled and waiting for refund for weeks now!! AVOID!!!”

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Posted 7 years ago

“I rang the company as they advertised a 1-3 hr response in my area. I have a leaking pipe. They booked an appointment and gave me a time frame between 3-6 pm. I had to take time off work but as it was a friday i didnt have time to ring around to find someone. I had already paid in advance by credit card on booking. I waited in only to receive a call at 5 pm to say they had over run and now would not be able to get to me until the morning. Late friday afternoon means i stand little chance of finding some one else. I have had to switch off the water supply and considering they offer an emergency service i dont think this is good enough!”

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Posted 7 years ago

“Very poor customer service. They were fast to take the payment in advance. But despite me calling and emailing their poor customer service department they still have not sent me a copy of the gas safety certificate or a receipt for my payment. Basic stuff I should not need to be spending my time chasing this. Will not use plumbing force again.”

Helpful Report

Posted 7 years ago

“They were fast to take the payment in advance. But despite me calling and emailing their poor customer service department they still have not sent me a copy of the gas safety certificate or a receipt for my payment. Basic stuff I should not need to be spending my time chasing this. Will not use plumbing force again.”

Helpful Report

Posted 7 years ago

“Good engineer, did all that was asked of him, service as required, would use again, no probs from me....”

Helpful Report

Posted 7 years ago

“Shocking service, was supposed to arrive between 9am and 12, received a text could be before 3pm, then when we called it could be before 6pm - After speaking to a terrible customer services girl who had NO clue on customer services, they refused to let me speak to a manager and after taking our money told us it hadn't been taken even though it had. After a very frustrating day and calls back and forth the so called customer service girl cancelled the whole appointment and refused to allow me to speak to anyone STAY AWAY WORST COMPANY !!!!”

Helpful Report

Posted 7 years ago

“We called plumbingforce to fix a valve on our boiler that was stuck, meaning we couldn’t repressurise it. Engineer came, told us it was just ‘dirty’ and forced the valve. He then topped up the system even though we didn’t ask him to. One week later and said valve is leaking, causing water to pool into our floorboards. Called them back to complain and ask them to fix it and they told me we had called them about a leaky copper pipe (we hadn’t) and that if it was still leaking we needed a part, which would be chargeable. Upon telling them we hadn’t reported a leak at all, they said ‘that’s what our system says’ and refused to help further without a charge. Furthermore, I then had a conversation with Michelle in complaints, who was very loud, rude, and very aggressive and said as it's my boiler which is quite old, and they had to force the lever to get it to work, it's now my problem and I would have to pay for it. Seems a bit odd to have an attitude of 'yes we broke it, but your original problem is fixed so we've done our bit'. She appears to be the person you get passed to when they just want to get rid of you, and doesn't seem to have any customer service training, or any respect for the company's customers, whatsoever. Avoid.”

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Posted 7 years ago

“Very helpful and considerate, very pleased.”

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Posted 7 years ago

“Arrived quickly, understood the issue and did a good job”

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Posted 7 years ago

“Was told plumber would be with me between 10am and 1pm; received phone call at 12.45pm to inform me that the plumber had been delayed on an earlier job and would be there all day. The caller offered to re-book for the next working day, I declined and found a plumber from elsewhere.”

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Posted 7 years ago

“First told a quick slot, then delayed, now been told 2 day wait. This for an emergency call out. Avoid, avoid, avoid.”

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Posted 7 years ago

“Called at 7.30am on a Saturday because our CH system had shut down completely. At 11am we were phoned to say the engineer was on his way. He arrived by 11.30 and the system was working once again by 1.30pm. Ben, the engineer who had come all the way from Northampton, was both a really nice guy and very professional. Strongly recommended.”

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Posted 7 years ago

“Was given a time slot of 8AM-12PM for the plumber to appear. Called the company just before 12 and then again at 1 when no one showed up. Both times were told the plumber was delayed but would be with us shortly. Then at 2, received a phone call saying that our appointment was cancelled. Would give no compensation for the delay. A ridiculous waste of time.”

Helpful Report

Posted 7 years ago

“Terrible service, awful company. When I called I was told an engineer would be out to me by 6pm, at 6.15 the rude woman from the office called me to say it would now be tomorrow (this was an emergency call out) between 8am to noon. At 12.15 she called again to say it would not be today. No apologies, she simply did not care. From what she said on the phone it seems they only have 1 engineer on duty. Asked for a refund on the £120 call out charge. Took days to come back to me. THIS COMPANY IS A BUNCH OF THIEVES DO NOT USE THEM.”

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Posted 7 years ago

“We moved into our new property in the morning, and after lunch found the loo wasn't flushing!!! "George" was with us before we could turn round. He had to nip out to get replacement parts, but we had a working bathroom before teatime. Thank you George. (lovely man too :-)”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,592 reviews