Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,592 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plumber did a perfect job. agreed a price on phone they then charged us over double on the paper work -plumber took over 2 hours to drive and get parts when the part shop was 1 mile away. Plumber force then wanted to charge us for this time even when engineer was not on site. customer service team then tried to take full amount from the card even though there was a dispute-. customer service manager was shouting and screaming down phone as the card declined to get payment. Very rude and vile customer service - company is not on Check a trade! there is a reason why this is! and would advise to use a company that is on check a trade for future needs - disgusting customer service!”

Helpful Report

Posted 7 years ago

“The telephone agreement was £99 .00 for fitting a dishwasher not £ 99.00 per hour we wouldn't have agreed £238.00 for fitting in the end your company says one thing on the phone and another in the paper work, Rip of merchant never ring this company they didn't do any work and still went and took £118.80 of my debit card never again. For a call out charge,We refused to sign the paperwork for something they never even fitted. Dont trust Plumbing force.”

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Posted 7 years ago

“The plumber was on time and very skilled. He clearly knew what he was doing when he was fixing our boiler. Easy to communicate to their office and the rates were very reasonable. I highly recommend such fine service.”

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Posted 7 years ago

“I was given a time slot between 2pm and 6pm and was called at 4.45pm to tell me that the engineer won't be coming with no explanation or apology. We then rescheduled for the following day for between 9am -12. By 11.30am I hadn't heard anything and was told the engineer is running behind. Got to 1pm and had to cancel the appointments as had a doctors appointment later in the day and there wouldn't be time for the engineer to do the work before it! Do not use this company!!! They have been a complete waste of time for me!”

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Posted 7 years ago

“The plumber from this company was the best that I have ever hired. He was quick, responsive and accurate. Calling to their office was easy too. They very helpful and knowledgeable. I am so thankful to have hired the services from this company. Highly recommend.”

Helpful Report

Posted 7 years ago

“Angry at ourselves for rushing; too keen to get our hob and cooker fitted. Overcharged, left with a gas hob fitted but pipe too big to fit new integrated cooker! Had to send electrician away and told we would have to pay again for pipe altering which I wanted doing at the time so my new cooker slid in (obviously). Next step, trading standings. Be careful if you choose to use this company. Can't even put right their blunders. Told we can get old cooker in fine.”

Helpful Report

Posted 7 years ago

“Able to get same day appointment. Reasonable price. Arrived on time. Fixed quickly.”

Helpful Report

Posted 7 years ago

“Two no shows, very unconcerned staff at the end of the telephone. No apology, invoice came with someone else's job details on it and the staff member wasn't able to tell me if the job was finished or not! Will NOT use this company again.”

Helpful Report

Posted 7 years ago

“Had called a previous plumber but it was a no show. So I called to this one next and they were quick to respond. They immediately sent their guy and he was on time for work. He was also very skilled and experienced. He managed to fix the leaks like it was a piece of cake and I am very happy with the result.”

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Posted 7 years ago

“Worst company I've ever dealt with. I am a landlord with a substantial portfolio and had to use them as my usual gas Safe Engineer was unable to make it. Their Engineer did absolutely nothing. All he did was pointed out a bunch of faults that did not exist then when asked to fix it he said he first has to physically disconnect the gas supply. He waited for a couple of hours to have national grid come in and disconnect it. Charged us for the time and left. Later on the company contacted my tenants directly and said we were intentionally putting in a dangerous situation. This company and its people are the very definition of cowboys. Avoid at all cost.”

Helpful Report

Posted 7 years ago

“Dave Maxwell came to look at our none working boiler and arrived within a couple of hours. He only took one and a half hours to diagnose the problem, repair the issue and clean up after himself. Comprehensive inspection carried out both inside and out to ensure no other faults were latent issues for us. Very friendly, very professional and a pleasure to have had his help.”

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Posted 7 years ago

“Worst experience ever! Never even think of calling this company. Just had an engineer at the property for boiler repair. He did not do any repair work but wanted to quote us for a new boiler. The boiler is insured by British Gas, but he still got it disconnected and continued threatening us one way or other. And billed us for 2 hours, doing nothing but waiting for another engineer to come. Disgusting!”

Helpful Report

Posted 7 years ago

“I asked Plumbingforce to check a boiler for a gas check.I was told the call out price and the extra costs if further work was agreed and carried out. I was informed that the boiler and gas fire were unsafe to work on and needed replacement and that a new boiler would cost £4 - £5k. I get all that and understand that gas appliances go obsolete and too expensive to repair. My disappointment was that that they then charged me for 2 hours servicing a boiler that they said was unsafe to work on and later admitted that the engineer had actually been on site for 1 hour & 47 mins, doing what I am not sure. I later had the boiler replaced for £2400 by a n other plumber. I was fobbed off by numerous people at their office when I queried the charge and eventually they agreed to reimburse me half an hours time = £59. Had the second hour been refunded as I had asked I would have had no issue but to have to justify and question the abilities of an engineer, over a period of weeks, at a supposedly reputable company left a very sour taste”

Helpful Report

Posted 7 years ago

“The bathroom was overflowing due to leaking pipes so we called a plumber to fix it. They were quick to respond and send someone to our place. The plumber was quick with his hands and in no time he managed to fix the leaks! I was very impressed with his work which is why I gave this company 5 stars for their excellent work.”

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Posted 7 years ago

“Waited 2 hours and then they rang and cancelled. Some of the Customer Service team were clueless!”

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Posted 7 years ago

“Dreadful service. I booked a plumber, and had to take the day off work to wait in for them. I was informed I would receive a call half an hour before they arrived, to let me know roughly when they would be coming. At 5.59pm I was called to say they were not coming. I have now wasted a day of holiday to sit in for no-one...I still have the plumbing issue, and no-one will come evenings or weekends so I would have to take another day of holiday to wait in again (and live with the plumbing problem until next week because the weekend is here). Unfortunately I was told there was no guarantee if I did that, that the plumber would actually come if I re-booked it. This is NOT a good service especially at these prices. Very dissatisfied and would not recommend.”

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Posted 7 years ago

“Excellent professional service. Completely flawless job I would have no problem asking Mr Maxwell back again Thank you we had searched high and low but wished we had called you first”

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Posted 7 years ago

“A lot of things went wrong. Initial appointment booked for between 3pm to 6pm. Nobody turned up and not even a phone call. Said someone will be there the next day. Engineer turned up the next day. For something that should have taken 15 mins to diagnose took almost 45 mins. Got the feeling that the guy was just wasting time. A part was identified that needed replacing on the hot water cylinder. Discussed with the guy and told him that they should get it ordered. He agreed. The same day I phoned the company and they said I was supposed to order the part, I told them that it would be better they ordered so that we get the right part. They agreed to call the engineer and get the details and will order. After several calls there was still no response and part was not ordered. They never return calls and after 2 days there is still no response. A totally incompetent company that I would not recommend.”

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Posted 7 years ago

“Terrible, inbelievebly bad service. I will never use Plumbing Force again.”

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Posted 7 years ago

“Please read the reviews of this company. Called out an engineer to look at my dripping shower and as soon as he looked at it he said this is going to be expensive. I told him I'd already called the manufacturer and told him the price they had quoted, he then said he couldn't beat it. Cost me £118.80 for him to tell me that. Please read the reviews before using this company. Now seeking legal advice.”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,592 reviews