Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,721 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We returned to a very cold house the night after our wedding and quickly realised that the hot water was not circulating through the heating system even though the boiler fired up. A phone call to Plumbingforce the next morning resulted in a promise that we would be contacted with a time for a visit by 3pm. That call came at 1.30pm and the engineer arrived at 3.15pm. Fortunately he carried a spare pump and valves, and was able to drain down the system, change the pump, fill up and re-commission in just two hours. Ben kept me informed and explained the procedure as he went along, without attempting to waffle or baffle with bullshit. A very clean, efficient and polite gentleman who would get a lot more of my business if he did not live so far away. A very satisfactory outcome. Thank you.”

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Posted 9 years ago

“Had an awful experience with this company, they are bully’s who will try and intimidate you I rang to speak to the office about a concern I had about work completed the previous day, the “manager” I was put through to, wouldn’t even let me speak, as soon as I started speaking she called me liar, she wouldn’t even listen to me without jumping to conclusions about what I was trying to say, the “manager” kept coughing down the phone at me which was truly disgusting and when I asked her to stop, she screamed at me and told me that I was out of order and told me to email! Surely a more professional company and “manager” would have actually listened to what I had to say without constantly interrupting me calling me a liar, investigate and come back to me, this “manager” was just completely rude and unprofessional to a customer, I didn't even get a chance to actually tell this person what the actual concern was as she cut me off when I first starting speaking by calling me a liar after I had hung up the phone, the "manager" then rang me back to gloat at me and when again I tried to explain what had happened she wouldn’t even listen to what I had to say, I have never worked with such an unprofessional company, my 7 year old daughter knows how to deal with people better than this “manager” shocked to say the least that someone would actually behave this way – just reminded me of a school bully – Stay away from this company – totally unprofessional.”

Helpful Report

Posted 9 years ago

“Steve came out to us at 8 in the evening(we live in Bristol and he lives in Whitney, oxford) to look at our boiler. He instantly knew the problem but had no parts to fix it there and then. He said he would source the part first thing in the morning for us. As promised, he rang us up again in the morning and due to work commitments volunteered to come in on Saturday to fix it. A very honest and commited gentleman who was polite and obviously cared about the customer. Highly recommend him.”

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Posted 9 years ago

“Unqualified plumbers who rob people for their money. If you like to throw your money out of the window book these cowboys today! Plumbers don't show and are not qualified to fix anything. On top charge you money for doing nothing.”

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Posted 9 years ago

“Apart from a confusion over the time of booking we were happy with the way our boiler flue replacement was handled. Polite and competent engineer. On the expensive side, but overall a job well done.”

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Posted 9 years ago

“Plumber did not arrive on day specified. Told would arrive next day but still waiting. Terrible service.”

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Posted 9 years ago

“My call to them was regarding a cooker installation, the engineer arrived within 1.5 hours of my initial call. He was extremely courteous and professional in the way he went about his work, no playing for time which happens alot with hourly rate jobs. The only down side was the cost, but cannot fault Michael the engineer who attended.”

Helpful Report

Posted 9 years ago

“Billed me and did not repair the heater, the engineer was clueless and doubt he was even qualified, he left the haeter in pieces and said he would return but didnt and they charge before he even got here! Do not pay them with your card!!”

Helpful Report

Posted 9 years ago

“Sorry for the long rant but I had a very nasty encounter with this company and want to warn others! I made an appointment for a repair/service for a domestic gas fireplace, and was assured on the phone that their engineers could fix any make or model. I (stupidly) handed over my card details to secure the booking and was told payment would be taken on completion of the job. They charge a fixed labour rate for the first hour, then by the half hour after that. I was told I'd get a call half an hour before the engineer arrived but he showed up with no such call. When the engineer arrived the first thing he said was "oh I've never seen one like that before" - not a good sign. His manner was strange, and 40 minutes into the hour he had not made any progress aside from confirming that the remote control batteries were indeed new (as I'd told him) my licking every battery in the house - I'm not kidding. He had the user manual, as requested, but did not seem to have any plan of action, just kept saying "This is dead as a doornail", "This is dead as it gets", which I did not find particularly informative. He then said that the manual was "quite vague". At no point did he ask for the installation manual or tell me he needed this. I then looked online myself and found an installation manual, which I showed him on my computer screen and he spent some time scrolling through, reading and rereading sections aloud. He had never heard of Faber (a very large and well-known brand) but on seeing that they were owned by Dimplex, said "There might be a Dimplex office in the UK mightn't there?". At this point I asked if he thought it was something he was able to fix. He said that it was either the receiver or the gas (and kept repeating "either the receiver or the gas" several times) but didn't answer my question of whether he would be able to get it working. I then asked how long he would need, and he responded with the same "it's either the receiver or the gas" and then said he needed to do a gas check. The next 15 minutes were spent inspecting my gas meter. When he returned I asked him again how long he thought it would take, as we were approaching the end of the first hour and didn't seem any closer to identifying the problem, let alone fixing it. I said that if it's not a model he feels confident with then he should say, and I would contact the manufacturer to find a specialist installer. He then started telling me "I'm an engineer, you're not", which I fully acknowledge, but is not how I expect to be spoken to in my own home by somebody I'm supposedly paying to do a job. I told him that I didn't want to indefinitely keep clocking up hours and end up being charged hundreds of pounds without being able to get the fireplace fixed. I felt that his manner was unpredictable, and that he did not have enough knowledge of this particular model of fireplace, so I said that if he can't say how much more time he needs it would be better if he's honest with me and we can find someone else. He understandably seemed a little upset by that, and kept telling me "I'm an engineer, I'm an engineer". At this point I asked him to leave my house as I did not feel that he was being honest or communicating with me appropriately. I refused to sign his work report, so did not authorise them to take the payment. I then phoned Plumbingforce immediately, and was put through to 'Dispatches' who had me on hold for around ten minutes while they spoke directly with the engineer. I was informed that I would still be charged as I had asked the engineer to leave - which was solely on the basis of him being unable to either complete the job or communicate with me, the customer, as to what he planned to do or expected timescales. I eventually spoke to Michelle, the 'Resolutions Manager' who was extremely rude, shouted over me, refused to listen to my complaint and hung up on me twice. She did the same to my partner when he called soon after. I have sent an email complaint (they won't deal with anything over the phone) but have still heard nothing back. This company is a joke - they employ unprofessional, inexperienced engineers and untrained, rude administrative staff, then charge you hundreds of pounds for doing nothing at all. DON'T USE THEM! UPDATE 14/02/17: Over a month later my complaint has still not been acknowledged by Plumbing Force, despite follow-up emails. They refuse to discuss anything over the phone. I have now had to open a dispute with my bank to try and claim my money back. This company is seriously dodgy and have no customer service whatsoever. They also clearly employ someone specifically to screen and block negative reviews online - surely more efficient to just provide a decent service in the first place?!”

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Posted 9 years ago

“We were given a time, which they had to change, but we were kept informed. When the plumber arrived (earlier than anticipated), he was friendly and extremely helpful and fixed our problem in no time. Would definitely use again and recommend.”

Helpful Report

Posted 9 years ago

“Total waste of time. Avoid, you will not get anything but lies...”

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Posted 9 years ago

“Promised a plumber between 14:00 &18:00.We, being elderly people, wait with no heat or hot water. No plumber! 17:50 a call to say that we were the first morning slot between 8:00 & 9:00. Same person phones to say that he has got it wrong & we would not be the first slot.... rude waste of time. Hours wasted on this UN professional firm.. Good advice. Avoid...”

Helpful Report

Posted 9 years ago

“Fabulous service. They were later than first agreed, however they rang me to tell me, and then rang again to let me know they would be 30 mins. I was told the name of the guy that would be coming. He was fabulously helpful - thanks Craig. I wouldn't hesitate to use them again.”

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Posted 9 years ago

“Very poor service no one came out to me after three days posted this one.”

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Posted 9 years ago

“I booked a call out for a Saturday waited in all day and no plumber arrived. I called the contact number but only got an answer phone and nobody bothered to call me back. So another 24 hours about any heating on call this weekend of the year and I'm left to pay surcharge for something to come out on the Sunday. Not impressive”

Helpful Report

Posted 9 years ago

“I have been re-scheduled twice so far, still haven't received the help I needed and am almost 2 weeks into the process of not having a fixed shower. For both of the times the engineers were meant to come I booked time off work as well, so a real waste of my time.”

Helpful Report

Posted 9 years ago

“I called this company at 8.15am on Saturday for an emergency appointment and was told someone would be with me before midday. At 11.45 I was phoned to say the plumber would arrive before 4pm. At 3.25pm someone called to say the earliest someone could come would be Monday. Far too late for me to book someone else. Shockingly poor service. Use at your own risk.”

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Posted 9 years ago

“they didn't come on the day they were suppose to come and charged the full amount of £118 for a job that they could not carry out.”

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Posted 9 years ago

“I have to say Plumbing Force were brilliant. The guys at the office on the phones were so helpful and sent Ben out to me right away. I failed to mention that I had a back boiler so Ben could not fix my problem but he did get my hot water on and then on my next day off of work an other gentleman called Ben came to carry on the job. He was completely thourough and detected the problem right away as well as finding a gas leak and then solving the problem. It wasn't cheap. I ended up paying over £500 however in the long run they have saved me a fortune. Over the past year I've paid for so many cow boys who have come out and temprarally fixed the problems with my boiler but not permantly solved the issues. I wished I'd called Plumbing Force right from the beginning. I would 100% recommend them. They are extremely safe and get right to the bottom of any problems with the best solutions and have put my mind at rest. Thank you.”

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Posted 9 years ago

“This company does exactly what it says it will do. Excellent service and a huge thank you to Michael the engineer who attended my property yesterday and returned today to fit a new gas fire in the exact time he said it would take. A great job and all left clean and tidy.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,721 reviews