Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.84

3.8 Rating 2,673 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,673 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Sorry for the long rant but I had a very nasty encounter with this company and want to warn others! I made an appointment for a repair/service for a domestic gas fireplace, and was assured on the phone that their engineers could fix any make or model. I (stupidly) handed over my card details to secure the booking and was told payment would be taken on completion of the job. They charge a fixed labour rate for the first hour, then by the half hour after that. I was told I'd get a call half an hour before the engineer arrived but he showed up with no such call. When the engineer arrived the first thing he said was "oh I've never seen one like that before" - not a good sign. His manner was strange, and 40 minutes into the hour he had not made any progress aside from confirming that the remote control batteries were indeed new (as I'd told him) my licking every battery in the house - I'm not kidding. He had the user manual, as requested, but did not seem to have any plan of action, just kept saying "This is dead as a doornail", "This is dead as it gets", which I did not find particularly informative. He then said that the manual was "quite vague". At no point did he ask for the installation manual or tell me he needed this. I then looked online myself and found an installation manual, which I showed him on my computer screen and he spent some time scrolling through, reading and rereading sections aloud. He had never heard of Faber (a very large and well-known brand) but on seeing that they were owned by Dimplex, said "There might be a Dimplex office in the UK mightn't there?". At this point I asked if he thought it was something he was able to fix. He said that it was either the receiver or the gas (and kept repeating "either the receiver or the gas" several times) but didn't answer my question of whether he would be able to get it working. I then asked how long he would need, and he responded with the same "it's either the receiver or the gas" and then said he needed to do a gas check. The next 15 minutes were spent inspecting my gas meter. When he returned I asked him again how long he thought it would take, as we were approaching the end of the first hour and didn't seem any closer to identifying the problem, let alone fixing it. I said that if it's not a model he feels confident with then he should say, and I would contact the manufacturer to find a specialist installer. He then started telling me "I'm an engineer, you're not", which I fully acknowledge, but is not how I expect to be spoken to in my own home by somebody I'm supposedly paying to do a job. I told him that I didn't want to indefinitely keep clocking up hours and end up being charged hundreds of pounds without being able to get the fireplace fixed. I felt that his manner was unpredictable, and that he did not have enough knowledge of this particular model of fireplace, so I said that if he can't say how much more time he needs it would be better if he's honest with me and we can find someone else. He understandably seemed a little upset by that, and kept telling me "I'm an engineer, I'm an engineer". At this point I asked him to leave my house as I did not feel that he was being honest or communicating with me appropriately. I refused to sign his work report, so did not authorise them to take the payment. I then phoned Plumbingforce immediately, and was put through to 'Dispatches' who had me on hold for around ten minutes while they spoke directly with the engineer. I was informed that I would still be charged as I had asked the engineer to leave - which was solely on the basis of him being unable to either complete the job or communicate with me, the customer, as to what he planned to do or expected timescales. I eventually spoke to Michelle, the 'Resolutions Manager' who was extremely rude, shouted over me, refused to listen to my complaint and hung up on me twice. She did the same to my partner when he called soon after. I have sent an email complaint (they won't deal with anything over the phone) but have still heard nothing back. This company is a joke - they employ unprofessional, inexperienced engineers and untrained, rude administrative staff, then charge you hundreds of pounds for doing nothing at all. DON'T USE THEM! UPDATE 14/02/17: Over a month later my complaint has still not been acknowledged by Plumbing Force, despite follow-up emails. They refuse to discuss anything over the phone. I have now had to open a dispute with my bank to try and claim my money back. This company is seriously dodgy and have no customer service whatsoever. They also clearly employ someone specifically to screen and block negative reviews online - surely more efficient to just provide a decent service in the first place?!”

Helpful Report

Posted 9 years ago

“We were given a time, which they had to change, but we were kept informed. When the plumber arrived (earlier than anticipated), he was friendly and extremely helpful and fixed our problem in no time. Would definitely use again and recommend.”

Helpful Report

Posted 9 years ago

“Total waste of time. Avoid, you will not get anything but lies...”

Helpful Report

Posted 9 years ago

“Promised a plumber between 14:00 &18:00.We, being elderly people, wait with no heat or hot water. No plumber! 17:50 a call to say that we were the first morning slot between 8:00 & 9:00. Same person phones to say that he has got it wrong & we would not be the first slot.... rude waste of time. Hours wasted on this UN professional firm.. Good advice. Avoid...”

Helpful Report

Posted 9 years ago

“Fabulous service. They were later than first agreed, however they rang me to tell me, and then rang again to let me know they would be 30 mins. I was told the name of the guy that would be coming. He was fabulously helpful - thanks Craig. I wouldn't hesitate to use them again.”

Helpful Report

Posted 9 years ago

“Very poor service no one came out to me after three days posted this one.”

Helpful Report

Posted 9 years ago

“I booked a call out for a Saturday waited in all day and no plumber arrived. I called the contact number but only got an answer phone and nobody bothered to call me back. So another 24 hours about any heating on call this weekend of the year and I'm left to pay surcharge for something to come out on the Sunday. Not impressive”

Helpful Report

Posted 9 years ago

“I have been re-scheduled twice so far, still haven't received the help I needed and am almost 2 weeks into the process of not having a fixed shower. For both of the times the engineers were meant to come I booked time off work as well, so a real waste of my time.”

Helpful Report

Posted 9 years ago

“I called this company at 8.15am on Saturday for an emergency appointment and was told someone would be with me before midday. At 11.45 I was phoned to say the plumber would arrive before 4pm. At 3.25pm someone called to say the earliest someone could come would be Monday. Far too late for me to book someone else. Shockingly poor service. Use at your own risk.”

Helpful Report

Posted 9 years ago

“they didn't come on the day they were suppose to come and charged the full amount of £118 for a job that they could not carry out.”

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Posted 9 years ago

“I have to say Plumbing Force were brilliant. The guys at the office on the phones were so helpful and sent Ben out to me right away. I failed to mention that I had a back boiler so Ben could not fix my problem but he did get my hot water on and then on my next day off of work an other gentleman called Ben came to carry on the job. He was completely thourough and detected the problem right away as well as finding a gas leak and then solving the problem. It wasn't cheap. I ended up paying over £500 however in the long run they have saved me a fortune. Over the past year I've paid for so many cow boys who have come out and temprarally fixed the problems with my boiler but not permantly solved the issues. I wished I'd called Plumbing Force right from the beginning. I would 100% recommend them. They are extremely safe and get right to the bottom of any problems with the best solutions and have put my mind at rest. Thank you.”

Helpful Report

Posted 9 years ago

“This company does exactly what it says it will do. Excellent service and a huge thank you to Michael the engineer who attended my property yesterday and returned today to fit a new gas fire in the exact time he said it would take. A great job and all left clean and tidy.”

Helpful Report

Posted 9 years ago

“Untrustworthy - Just read the reviews. Horrible to deal with and after every penny you have”

Helpful Report

Posted 9 years ago

“#Plumingforce DO not deal with this Cowboy Company, Very unprofessional and no Complaints procedure I talked to a Mike who claimed to be a manager and rather than listening to a valid complaint became aggressive and hung up on me - they will loose business for the sake of there 1 hour fee, Engineer only out for 15 minutes of this and refused to rebook.”

Helpful Report

Posted 9 years ago

“Don't use them. Very expensive and rude on the phone when I had a query . I specifically asked them to call me before doing work but they didn't. £300 to change a ball cock !!!!!! NEVER EVER USE THEM AGAIN”

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Posted 9 years ago

“My engineer Phil Harris was excellent. He worked really hard to ensure the house had central heating installed asap.”

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Posted 9 years ago

“Rang up for a non urgent appointment to fit a gas hob, and was told someone would come that day and sure enough 2 hours later the engineer arrived. Cant praise him enough.. quick efficient and helpful. Fantastic job! I have tried other gas/plumbers in the past but this service was leagues above.”

Helpful Report

Posted 9 years ago

“Terrible experience, twice my boiler service got cancelled because the engineer was stuck on a job. I didn't dare wait in again on day 3 for the inevitable to happen again. The visits are clearly poorly organised. The Resolutions Manager was 'too busy' to take my call I can honestly say I have never been so cross with a company. Please don't waste your time, the company is not as professional as their website looks.”

Helpful Report

Posted 9 years ago

“Very very very bad service I booked an appointment with this company for a work abt gas leak in the house they took my whole details of card an all booked an appointment for me an at the end after 3 hrs later they call me back and say they can't come on the day. On top they are saying to me plz go through our guidelines. Very very very bad derive I wold have not given them a 1 star also if there was zero before . Never will recommend anyone .”

Helpful Report

Posted 9 years ago

“Bad customer service and over priced. Leak came back within 24 hours.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.8 based on 2,673 reviews