Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,721 Reviews

73 %

of reviewers recommend Plumbingforce

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3.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste your time Star 0/5 if could! Booked this company for a repair and waited for them to come out the morning of the next day as the 1hr call out didn't exist. Waited in all morning for them to come to get a call just before 12 saying my appointment had been moved to the afternoon. Waited all afternoon till 4pm then chased up on phone to be told that out appointment had been moved to 6pm. Eventually revived a phone call a 5pm saying that no one was available to come out! Called British Gas and they are now on their way in the next hr, should have called them in fist place not this cowboy company!”

Helpful Report

Posted 9 years ago

“First visit, 2 hours late, £400 dint fix the problem and, crucially, dint tell me specific parts could have fixed it, just that it needed replacing. Took 3 hours to figure that out. Not the smartest engineer. Today, 1 hour late, came round and re-wrote the original quote. Place is an utter joke.”

Helpful Report

Posted 9 years ago

“The plumber did not arrive until the day after they had initially promised. He then looked at the toilet and promised to do the work one he had the parts. That is the last we heard of him. Inspite of the lack of action, then full amount has been taken out of our bank account.”

Helpful Report

Posted 9 years ago

“Unfortunately, despite a quick visit from a competent engineer (at premium prices), and despite the part being in stock a mile away, the company then cancelled 3 times over 2 days when it came to fitting the required part. Not very good management, and smacks of having got the upfront fee, abandoning the customer to a faulty boiler despite being easy to fix! Very very poor management when engineers always have more "urgent" jobs to attend to-reminds me of builders who "start" jobs and then disappear for weeks leaving you hanging on! Nothing like local tradespeople who you know and live nearby-avoid at all costs!!”

Helpful Report

Posted 9 years ago

“We are waiting already two days for the emergency (and expensive) 1-3 hour engineer in Southampton. Called more than 5 times, getting very misleading information. I have now 5 people in blankets without shower or heating in the house already two days. They have charged my card £144 and haven't even show up. Now I am looking for help on facebook if someone can come. Landlords - Please beware.”

Helpful Report

Posted 9 years ago

“I have previously used plumbing force for boiler service, where they were excellent. I since used them for clog drains where the person came for 15 mins, said it was blocked and & another person would have to visit. Plumbing force later said that I would be charged for an additional call out without explain what work was required. After a complain they said that an engineer would visit between the hours of 9-2pm without charge to provide a quote, but they did not come. They then said they would come between 9-6pm (where I could not be delayed beyond 4:30) and could not keep that appointment neither. After ringing for a 6th time they have offered me a visit for the morning but could not guarantee they would make it. My low score is because they have charged me for the call out but it was not fully explained what the next steps were, even though on the phone they asked the engineer to explain & have not completed their commitment. I hope this is bad luck as opposed to the norm, as their gas visit was great a year ago.”

Helpful Report

Posted 9 years ago

“Very easy to arrange. The specialist that came out was very helpful, although not able to save an old gas fire, went out of his way to find companies that would be able to help - very good service. Efficient and honest.”

Helpful Report

Posted 9 years ago

“This review would have been 5 star except for the fact that PlumbingForce weren't able to provide a plumber within the initial timescale. Having said that we didn't have an emergency and it didn't matter. They aren't cheap but having tried to get other plumbers and assorted time wasters to come and fix our problem I was happy to pay the asking price just to have someone come out that would actually turn up. We were lucky; we had the polite, knowledgeable and skillful Danny come out to fit our new shower which he did, quickly end efficiently and from that side of things Plumbingforce were very good and I would highly recommend them.”

Helpful Report

Posted 9 years ago

“Micheal heating engineer came out sorted the problem, explained everything in full, was friendly and polite. Would recommend thankyou.”

Helpful Report

Posted 9 years ago

“Appointment was booked for 11-2, then postponed until 2-6, then cancelled altogether because the engineer is busy on other jobs. I can re-book but no guarantee of a first job tomorrow. very disappointing in an emergency with no heating or hot water and small children in the house. Not the service that is promised by the website.”

Helpful Report

Posted 9 years ago

“After misdiagnosing a simple blocked pipe, and charging over £700 for 3 hours work and a pump that wasn't required (the pump they installed lasted all of 24 hours before it too broke), they have failed to respond to a complaint in writing, asking why one of their engineers seemingly took advantage of a vulnerable woman in a difficult situation. They actually intended to come back the next day to install vents that weren't required and charge even more. We have since had an independent engineer in, who cleared the pipe and replaced the pump for a fraction of the price - the only reason we needed a new pump was because the one they installed was broke. Use at your own risk.”

Helpful Report

Posted 9 years ago

“The plumber was prompt and did a great job, Thank you. however dealing with the office staff was a very different story. They were rude and abrupt and used threatening behaviour, as a result of this we as a national company will not be using there services again.”

Helpful Report

Posted 9 years ago

“Always reliable, also great customer service, always good value for money.”

Helpful Report

Posted 9 years ago

“Very poor service, was due to have an engineer come out, cancelled 30 minutes before the end of a 4 hour time slot. Would not recommend.”

Helpful Report

Posted 9 years ago

“Turned up, spent 20 mins fiddling about, then told me required qualified electrician to connect electric oven before he could do anything. So then left charging me full price for callout, even though he did nothing and was there for less than half an hour. Arranged for electrician to come straight away but engineer wouldn't wait for even five minutes Called office and they said they're engineer was correct as they don't do duel fuel cookers.”

Helpful Report

Posted 9 years ago

“£144.00 per hour, staff that lie,left for over 3 days without heating and hot water, don't use them they are cowboys!!!!!!!”

Helpful Report

Posted 9 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

Helpful Report

Posted 9 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

Helpful Report

Posted 9 years ago

“Plumber polite, efficient and tidy - seems to have fixed the problem so far.”

Helpful Report

Posted 9 years ago

“Put this on your fancy website and tell the public the truth. Call made 11am. Details of faulty hot water cylinder supplied. Explained I believe the product to be dangerous and have disconnected the item. We'll be therein 3 hours. Credit card details supplied. Two and a half hours later I phoned again requesting an ETA. Can't do that. Why not? Just can't. Exactly 3 hours after the first call was made I received a call from you. Apology given can't make today. Why not. The engineer is still at an emergency. No other details. Was it an emergency? I doubt it by what followed. Can't you send another engineer? We've only got one. What? One for the size of your company and the fancy website you produce? One in your area. Well why didn't you say that a the time of my initial call followed by taking my credit card details? Well we didn't know he'd be stuck in an emergency. Yes but you knew you only had ONE engineer!!!!!Put me through to someone in management. Mr McCleary answered. Calls repeated to him. Sorry about that. Is that it? Well what else do you want me to say? He actually asked me Well how long do you think a plumber will be stuck in an emergency? I asked to speak to another member of management but was told I'm the only one! His tone was sarcastic and with a couldn't give a damn attitude!!!!. Twenty minutes later a further call received. Do you want to cancel your appointment for tomorrow? I wasn't aware i had made one!!! Well we can visit you tomorrow.Please get off my line I'm trying to contact a professional plumber. All in all a pathetic excuse for a company. The website is littered with lies about same day guaranteed visits. And when complaining is met by a pathetic excuse for management. NEVER WILL I ATTEMPT TO USE TJIS COMPANY AGAIN. EMAIL SENT TO WHICH! MAGA,INE. Unsurprisingly the company isn't listed on checkatrade.com but if and when it does I will quickly repeat my experience.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,721 reviews