“Money for old rope !!!
On reflection, I've made some bad choices, but one of the worst has been moving broadband to Plusnet (a wholly owned subsiduary of BT). Now my previous provider albeit more expensive was providing me a service of 65-70mg download, since my move less than 12 weeks ago, my download has never gone above 55mg, with a guaranteed min of 44mg, My TV streaming apps no longer function like they used to, my gaming platforms have not functioned since my move, Ive lost count the number of issues logged with Plusnet, none have been resolved, In fustration I requested termination of services as issues with service not resolved. Plusnet advise owing to no breech of service, termination will cost £148.00. Nothings changed in my life except my broadband provider, so if your happy with providers service, but the price has increased may I suggest you stay as moving to Plusnet definately won't enhance your satisfaction based my experiences. Good Luck, hope you found this review helpful.”
“You might as well be talking to your garden gate! these people have NO customer service complaints dept, you can complain to the relevant dept and they will investigate themselves!! WOW im sure this will wont be bias!!! Did you know if you have a broadband fault and they are unable to fix it, you will asked if you want to leave!! FIX IT? NOOOOO get rid of the customer and move on its much easier!! try getting a transcript of the telephone conversation! they send you a link to fill in a form, but thats lost within 23-30 other links within links!! Its despicable and shameful........"WE will do you **** or just get rid of you!!”
“Poor service, shocking reliability and therefore massively over priced, happily paying the cost of early contract cancellation as the service is damaging my business and my health. AVOID TERRIBLE SUPPLIER”
“No land line , john lewis broadband of which is plus net need a landline just broken all the time no working phone for workman, job centre moving home, how broken is this country Since Covid 19 I take it the land lines have it??”
“Nothing but slow and patchy service, tried to cancel and instead - against my better judgment - was convinced to upgrade to a supposedly ‘better’ contract which turned out to be paying more for an equally terrible service. Bad experience every time I called customer service including being laughed at for questioning a surcharge. In November I eventually managed to get them to send an engineer, only to have Plusnet send them to an address 200 miles away from my house. I have since switched to Talktalk (despite £172 Plusnet cancellation fee which I am happy to pay to be rid of them) and they have offered faultless service for less than I was paying with Plusnet. Plusnet are a vile money-sucking company who only care about profit, and could not care less about “doing you proud” (a outright lie of a slogan) or the quality of their service. Disgusting. DO NOT GO WITH PLUSNET UNDER ANY CIRCUMSTANCES.”
“Totally regret signed up this broadband company!!! No reward card given due to not responding email?? I said plusnet had promised to customers they will received their reward card once signed up but. Ever mentioned any hidden information like u need to respond email then u can get it. That’s really tricky as a single mother n sole bread winner, do u think I have such a leisure time to check my email constantly? My advice is never never sign up this company, bad service n dishonest”
“False advertising. Wanted me to pay for an engineer visit to fix the very slow speed connection!!! Then 2 weeks after activation I wanted to cancel and they said I will be charged termination fees since it’s past 14 days after sign up! (Sign up was 10 Jan and service was activated 25 Jan!)”
“This company are a disgrace. My mother is 78 can’t use email etc. Her broadband stopped working so she called customer support 5 x calls and 7 hours later still not resolved. I cancelled contract in Nov 2020 and my mother has just realised they have continued taking fees. There is no e mail for customer services only telephone number which is never answered withIN 45 minutes. In the end I’ve had to contact mums bank to make sure they can’t take anymore money.
KEEP AWAY FROM THIS COMPANY THEY ARE A DISGRACE”
“STOP!! Don’t even bother with this s**t company. WORST EVER! Horrific customer service that don’t know and can’t do their jobs properly They lie and cheat you out of money. If I could give a negative star rating I would. AVOID AVOID AVOID!!!!”
“If you thinking of joining Plusnet. DONT.
There advertised packages lie from the word go. Lets look at my package advertised average down load speed 10 meg. Actual speed at its best 4.2 meg, dropping down to 0.2 meg. After a fault on the line Engineer said no one on this package will get 10 meg, they be lucky to get 7 meg. So how can they get a average higher than 7??? Is that not false advertising. Then ring up to complain you get a email sent with a ofsted requirement they only need to provide 0.4 meg. personally, i think they in breach of contract, but try to leave contract. NIGHTMARE. Would not advise anyone to join Plusnet. just laugh at there TV Advertising, like the service providers. Big Joke.”
“Plusnet are all hype. If only they spent as much on their service as they do on advertising. The actor Craig Murray who fronts their advertising campaign, must be so embarrassed at taking the money. I applied for Broadband then they asked for another £100 as they said I did not have a landline. This was a lie and a scam. I have had the same landline and number for over a decade. Alarm bells rang and I cancelled. Plusnet agreed to a refund but guess what, it never arrived.”
“Truly horrendous experience of reporting faults, ordering a new router, appointments with engineers and speaking to customer service. Training is needed for customer service. My advise...go elsewhere, you get what you pay for. Plus net may offer cheap broadband but you pay in tears and frustration when you have a problem and trust me you will”
“Plusnet Email service is total rubbish!
It takes 5minutes to log into the mail thats if it logs in at all! If you are thinking of going with Plusnet, think again . YOUR TIME MATTERS.”
“Very poor router and they slow down streaming like YouTube Netflix etc. I am terrified by their rubbish service thats why they don't allow you to have cooling off period once the service has started!”
“Plusnet is just a ghost operation for BT. It has service and broadband speeds to match. Website poorly designed and clunky. Offers seem designed to confuse the unwary.
Just another old fashioned British scam, just like the rest of internet providers. What a country!
Caveat emptor.”
“Took s Plusnet offer of a 'Rewards Card' Followed instructions to activate - guess what it won't activate! You are then invited to phone a number that costs fro 3 to 65 pence a minute - wonder how long you have to wait ! Some people would discribe it as a CON !
Look at other reviews - card provider is Purecard - another load of stinking reviews.
Mr Churchill”
“Broadband and phone set up in days when BT couldn`t do it in weeks. Faultless 4 years with Plusnet and just switched my cellphone to them fully operational the moment I inserted the SIMcard. Ignore the bleaters Plusnet is great and btw cheaper than the rest.”
