Name: Plusnet
Rating: 1.33

“Refused to issue pac without being in contract. Slyly avoided discussing it altogether to deliberately make more money and extend monthly payments. Stay away people. Responded very quickly when a gave them a real review though.”

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Posted 4 years ago

“I was with Plusnet for over 15 years and mostly had an ok service. I recently moved my phone line back to BT and Plusnet wrote to me to inform me that my phone line was moving and, if I did not want that to happen to contact them. I wanted to move my phone line, so didn’t contact them. They also stated in their letter that, if I wanted to move my broad band and email from them, they would write to me to let me know. I did not want to move my broadband or email, so I didn’t contact them. Then they just discontinued my broadband and email without telling me and no warning whatsoever. I contacted them and their customer service is just rubbish. After the usual 30 minute wait I was put through to 3 different people, had to explain the whole situation until I got through to one chap who said he had spoken to his manager and they would reinstate it within 3 days. That was 10 days ago. I have contacted them twice via their website and spoken to then on the phone twice, only for them to say they cannot (read will not) reinstate my email account - even though I never asked them to discontinue it and they never let me know that they were going to do so. They also host my domain so I have been without email & domain for 10 days. (Should I should be compensated for this?). I don’t think I have had such bad customer service. I requested a call form a senior manger last week to explain how and why they have done this, but have not heard form them........awful customer service.”

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Posted 4 years ago

“I am suppose to pay for 70Mbps. This is from their website: Minimum Guaranteed Speed: 40Mbps Current Line Speed (Download): 10.8Mbps This if from my router: Downstream: 15.79 Mbps”

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Posted 4 years ago

“Probably the worst company I've ever had to deal with. Had intermittent internet for 10 month and had calls cancelled over and over trying to resolve this. I've screenshot the countless times I've been on hold at an average of 15 minute at time. Each time the call has been ended or I've been spoken to by someone who clearly has no interest. Today again I called after paying for 10 months of internet which rarely works. I was put on hold and moved departments as usual just to have the phone put down twice. The 3rd call I actually spoke to a lady who just said , " your cancellation requested has been noted and then put the phone down. How can such a big company run like this . ? There are 5 people in my house and we all have had to increase our mobile data as our wifi has very rarely worked for so long . Very very poor customer service!!”

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Posted 4 years ago

“Probably the worst company I've ever had to deal with. Had intermittent internet for 10 month and had calls cancelled over and over trying to resolve this. I've screenshot the countless times I've been on hold at an average of 15 minute at time. Each time the call has been ended or I've been spoken to by someone who clearly has no interest. Today again I called after paying for 10 months of internet which rarely works. I was put on hold and moved departments as usual just to have the phone put down twice. The 3rd call I actually spoke to a lady who just said , " your cancellation requested has been noted and then put the phone down. How can such a big company run like this . ? There are 5 people in my house and we all have had to increase our mobile data as our wifi has very rarely worked for so long . Very very poor customer service!!”

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Posted 4 years ago

“I signed up for Plusnet broadband but had to go with another provider after waiting over a month without any broadband. very disappointed.”

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Posted 4 years ago

“Broadband connection constantly failing”

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Posted 4 years ago

“Be VERY, VERY careful to the engineer who will have to install the line, because he may come only to take a quite expensive souvenir picture in front of your doorstep, for his Christmas collection, and leave! That's what happened to me a few days ago. I wonder instead of wasting time photographing doors, why he didn't knock two or three times more robustly so as to be heard? I mentioned this when I spoke with one of the worst reword winners "customer service" and he replied that he is not required to do so. He is not required to make himself heard?!?. This last answer proves that he did not want to be heard!! I live in a very small studio flat where I well aware whatever happens outside, but that morning, all of a sudden, I didn't even hear the expected knocking on my door. the engineer didn't make any effort to delivery his job, so now they want me to pay £65 more because HE decided, that day, to try to extort more money on behalf of his company. If you don't have any CCTV camera I suggest you, for the day the engineer has to come, to set up any video camera that resumes the front door so you can be sure that the trickster won't get away with it this time. As Plusnet taking the part of the trickster, most likely it is also an accomplice, I will not continue the relationship with the latter. I believe that they generate more revenue with this sort of SCAM that the actual selling broadband. Since they are not willing to give me a full refund, is there anyone that knows how I can reclaim MY MONEY, MY MONEY back, please ?. I would rather give MY £ 49, that they ripped out off my pocket, to a charity than leave it to them. Thanks”

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Posted 4 years ago

“This must be the worst company ever to deal with. Their customer service is completely shocking. Get passed from pillar to post on hold for ever, never call back when they say they will. Totally incapable of solving an on going issue over months & basically they just don't care. Just keep sending pointless emails saying they have opened a question on the account after every call results in no action. Don't touch them with a mile long bargepole.”

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Posted 4 years ago

“Signed up with plusnet. First they couldn't set up and there was a delay. Not a huge issue. Now they have cancelled our existing broadband and are unable to set up the new one. Have currently no broadband at home. Sorry, but this is not acceptable. Which homes don't have broadband? I'd definitely think twice before using plusnet. They have been rubbish so far and we're not even started yet.”

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Posted 4 years ago

“Ever since I upgraded to fast, fibre broadband not a day goes by without losing signal. The modem/router supplied has apparently got a very bad reputation with other customers, and now I know why! The broadband service is extremely unreliable dropping out several times daily. Sadly, plusnet do nothing to fix the problem, just issuing the same stock answer to all problems and denying there is anything wrong at their end! Now I find out that if they send out an engineer...they charge the customer for it!! This is SO wrong! This is not value for money, not good service and simply not working 😡”

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Posted 4 years ago

“I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.”

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Posted 4 years ago

“No internet connection for 72 days. I have spoken with over 15 different people in their tech department & no one can arrange a fix. They keep blaming Openreach! Plusnet, please call me. username :antvic”

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Posted 4 years ago

“faulty router ---agreed to replace it and then changed their mind and did everyting possible to avoid changing it ---poor communication and unhelpfull customer service ---will be moving my 2 accounts ASAP you did not do me proud at all !”

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Posted 4 years ago

“Not great service or great customer service experience. Seriously thinking about leaving plusnet . Wrote a official complaint and spoke to plusnet to put complaint in”

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Posted 4 years ago

“Personally myself Plusnet is worst than Talk Talk and that says a-lot. I think the pro's that review them must be getting a special service or paid to do it. Whatever you do stay away from them. I live in central London and my internet service is diabolical.”

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Posted 4 years ago

“When you try calling Plusnet mobile the wait time is always around 25mins plus. Can’t wait for my contact to run out with them. Avoid”

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Posted 4 years ago

“Wifi signal is usually on one bar throughout the day even when you stand inches away from the router. Customer service is not helpful at all. They say they cant guarantee wifi signal will be good and advise you to use ethernet cables or purchase extra equipment to improve the signal. Will never be signing up with these thieving scumbags again!!”

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Posted 4 years ago

“Put it this way: You should change your company name to Minusnet for the sheer number of times the internet drops on a daily basis. Your TV 'service' has been faulty from day one despite the BT engineer stating that there was nothing wrong with MY equipt. I have had pixellation problems on various TV channels since we switched to your service but you refuse to entertain the notion that there might be anything wrong with YOUR (I.E. The youview box) equipt. My contract expires in Feb 2020. You won't be surprised that we will be saying good riddance to 'Plusnet' PS Why is there no zero stars option?”

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Posted 4 years ago

“Received sim card but PlusNet did not work in my area. Telephoned and informed them that I did not want their service. Did not check bank account properly and ended up paying for months for nothing. When I eventually contacted them they said they had no record of my telephone call? When I insisted that I had contacted them they said did you use the words "Cancel Contract". Also I would have to pay two more payments. Make sure you get confirmation in writing.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Plusnet Reviews