Plusnet Reviews

Name: Plusnet
Rating: 1.35

1.4 Rating 432 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.4

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Write Your review

Tell us how Plusnet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plusnet 1 star review on 12th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the worst company I've ever had to deal with. Had intermittent internet for 10 month and had calls cancelled over and over trying to resolve this. I've screenshot the countless times I've been on hold at an average of 15 minute at time. Each time the call has been ended or I've been spoken to by someone who clearly has no interest. Today again I called after paying for 10 months of internet which rarely works. I was put on hold and moved departments as usual just to have the phone put down twice. The 3rd call I actually spoke to a lady who just said , " your cancellation requested has been noted and then put the phone down. How can such a big company run like this . ? There are 5 people in my house and we all have had to increase our mobile data as our wifi has very rarely worked for so long . Very very poor customer service!!”

Helpful Report

Posted 6 years ago

“I signed up for Plusnet broadband but had to go with another provider after waiting over a month without any broadband. very disappointed.”

Helpful Report

Posted 6 years ago

“Broadband connection constantly failing”

Helpful Report

Posted 6 years ago

“Be VERY, VERY careful to the engineer who will have to install the line, because he may come only to take a quite expensive souvenir picture in front of your doorstep, for his Christmas collection, and leave! That's what happened to me a few days ago. I wonder instead of wasting time photographing doors, why he didn't knock two or three times more robustly so as to be heard? I mentioned this when I spoke with one of the worst reword winners "customer service" and he replied that he is not required to do so. He is not required to make himself heard?!?. This last answer proves that he did not want to be heard!! I live in a very small studio flat where I well aware whatever happens outside, but that morning, all of a sudden, I didn't even hear the expected knocking on my door. the engineer didn't make any effort to delivery his job, so now they want me to pay £65 more because HE decided, that day, to try to extort more money on behalf of his company. If you don't have any CCTV camera I suggest you, for the day the engineer has to come, to set up any video camera that resumes the front door so you can be sure that the trickster won't get away with it this time. As Plusnet taking the part of the trickster, most likely it is also an accomplice, I will not continue the relationship with the latter. I believe that they generate more revenue with this sort of SCAM that the actual selling broadband. Since they are not willing to give me a full refund, is there anyone that knows how I can reclaim MY MONEY, MY MONEY back, please ?. I would rather give MY £ 49, that they ripped out off my pocket, to a charity than leave it to them. Thanks”

Helpful Report

Posted 6 years ago

“This must be the worst company ever to deal with. Their customer service is completely shocking. Get passed from pillar to post on hold for ever, never call back when they say they will. Totally incapable of solving an on going issue over months & basically they just don't care. Just keep sending pointless emails saying they have opened a question on the account after every call results in no action. Don't touch them with a mile long bargepole.”

Helpful Report

Posted 6 years ago

“Signed up with plusnet. First they couldn't set up and there was a delay. Not a huge issue. Now they have cancelled our existing broadband and are unable to set up the new one. Have currently no broadband at home. Sorry, but this is not acceptable. Which homes don't have broadband? I'd definitely think twice before using plusnet. They have been rubbish so far and we're not even started yet.”

Helpful Report

Posted 6 years ago

“Ever since I upgraded to fast, fibre broadband not a day goes by without losing signal. The modem/router supplied has apparently got a very bad reputation with other customers, and now I know why! The broadband service is extremely unreliable dropping out several times daily. Sadly, plusnet do nothing to fix the problem, just issuing the same stock answer to all problems and denying there is anything wrong at their end! Now I find out that if they send out an engineer...they charge the customer for it!! This is SO wrong! This is not value for money, not good service and simply not working 😡”

Helpful Report

Posted 6 years ago

“I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee.”

Helpful Report

Posted 6 years ago

“No internet connection for 72 days. I have spoken with over 15 different people in their tech department & no one can arrange a fix. They keep blaming Openreach! Plusnet, please call me. username :antvic”

Helpful Report

Posted 6 years ago

“faulty router ---agreed to replace it and then changed their mind and did everyting possible to avoid changing it ---poor communication and unhelpfull customer service ---will be moving my 2 accounts ASAP you did not do me proud at all !”

Helpful Report

Posted 6 years ago

“Not great service or great customer service experience. Seriously thinking about leaving plusnet . Wrote a official complaint and spoke to plusnet to put complaint in”

Helpful Report

Posted 6 years ago

“Personally myself Plusnet is worst than Talk Talk and that says a-lot. I think the pro's that review them must be getting a special service or paid to do it. Whatever you do stay away from them. I live in central London and my internet service is diabolical.”

Helpful Report

Posted 6 years ago

“When you try calling Plusnet mobile the wait time is always around 25mins plus. Can’t wait for my contact to run out with them. Avoid”

Helpful Report

Posted 6 years ago

“Wifi signal is usually on one bar throughout the day even when you stand inches away from the router. Customer service is not helpful at all. They say they cant guarantee wifi signal will be good and advise you to use ethernet cables or purchase extra equipment to improve the signal. Will never be signing up with these thieving scumbags again!!”

Helpful Report

Posted 6 years ago

“Put it this way: You should change your company name to Minusnet for the sheer number of times the internet drops on a daily basis. Your TV 'service' has been faulty from day one despite the BT engineer stating that there was nothing wrong with MY equipt. I have had pixellation problems on various TV channels since we switched to your service but you refuse to entertain the notion that there might be anything wrong with YOUR (I.E. The youview box) equipt. My contract expires in Feb 2020. You won't be surprised that we will be saying good riddance to 'Plusnet' PS Why is there no zero stars option?”

Helpful Report

Posted 6 years ago

“Received sim card but PlusNet did not work in my area. Telephoned and informed them that I did not want their service. Did not check bank account properly and ended up paying for months for nothing. When I eventually contacted them they said they had no record of my telephone call? When I insisted that I had contacted them they said did you use the words "Cancel Contract". Also I would have to pay two more payments. Make sure you get confirmation in writing.”

Helpful Report

Posted 6 years ago

“I am utterly appalled with Plusnet. I have been a loyal customer of Plusnet for over 6 years. I use the Plusnet line rental saver which I thought was saving me money. But recently having signed up to the line rental saver again, I find out that I am paying well over the odds for my fibre broadband and Plusnet only give new customers a good deal. I contacted Plusnet and was told that they can only reduce my bill by £5 per month, despite me still then paying more than new customers do and not being offered the £70 cash back that new customers get. I was also told, when I expressed how unhappy I am about this, that it is the industry standard and that all companies do this. What the hell? So basically this despicable greedy company who over charge LOYAL customers badly needs REGULATING!!! The blasé attitude of the customer service representative shocked me, they do not give a single damn about their customers. Loyalty would NOT be recognised if it slapped them in the face. So I almost signed up to an 18 month contract, but thought hell NO! Why save myself a measly bit of money, when in a few months I can leave and go with another provider? So I asked the representative to NOT go ahead with this new rubbish deal. He did also try to sell me a mobile deal in the first few minutes, also tried to sign me up to a 2 year contract, despite me not being happy with the abysmal deal he offered. So a new customer gets a great deal on an 18 month contract with £70 cash back. I would pay the same, plus pay line rental and not receive cash back! The day this company goes bust will be a happy day, horrid they are. Customer service is pretty useless unless you want to sign up to a new deal, terrible long wait times on the phone, live chat non existent! It just tells you to ring them??? I mean this is Plusnet, the owners of phrases such as “We'll do you proud” “Great customer service with UK call centres” What they don't say is they are bottom for customer service, customer service representatives don't speak good English, despite being English! They leave you waiting 30 to 40 minutes at peak times. Tiny call centres understaffed. Poor communication skills, inability to understand why a customer of 6 years is upset with being over-charged! I am so disgusted, I cannot wait to leave this awful company and never ever give my business to them, or BT ever again! Just look at the appalling customer service replies at the end of each persons post! Cut and paste standardised drivel. They make you think they would help, it is a joke. You cannot hide from what you are, utterly greedy, uncaring and a disrespectful company. Now here is the bigger problem, I have an email to say my new contract is set up, but despite me saying I do NOT want to take this new contract, I have received no email to say it has been cancelled! I have your representative on tape!!! It is going to Watchdog, should you sign me up to a contract after me saying I do NOT want it, I will also be taking this to the Ombudsman. I loathe you Plusnet, absolutely loathe you. Your attitude to what is an industry standard is to be spat on, you are just as gross as the rest then right? A round of applause for being greedy, disloyal and lousy.”

Helpful Report

Posted 6 years ago

“I have been with and very happy with plusnet for several years now, but over the last one to two, customer service has got slower and slower. Plus the competition have significantly lowered their prices and plusnet haven't. I've recently noticed some extra call charges every month, just ringing your mobile phone to locate it in the house, even if it doesn't answer seems to cost us 37p each time.”

Helpful Report

Posted 6 years ago

“Misleading, unhelpful, dismissive, deceitful. DO not trust any offers they advertise - they will not honour them. Having been mislead/deceived I sadly have now seen many other reviews warning about this company and its bad/misleading service - Their own staff tell you different stories have contacted by telephone and email still unsatisfactory :(((((((( Would not recommend”

Helpful Report

Posted 6 years ago

“Hopeless,just gives you a video,and if that dose’nt help your on your own! Sat on the phone three times for a total of 1-3/4 hours have given up and useing the internet on my phone!dont believe the adverts on tv,hopeless customer service,thank god I only signed up for a year!what a waste of money! Should have listened to my neighbours advice and gone with Bt!!”

Helpful Report

Posted 6 years ago

Plusnet is rated 1.4 based on 432 reviews