Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,507 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was attempted on a Friday at 19:30 (Outside business hours) and then apparently delivery was attempted again Monday at 16:40 when we were open (DPD POD shows the back of the vehicle and not our premises so proves the driver didn't even attempt to deliver, we also didn't receive a calling card through our door). Tried to call Power Tools Direct but they seem to no longer believe in telephone conversations. Emailed 3 times on 3 consecutive days without a reply. Very poor communication and customer service, unfortunately.”

Helpful Report

Posted 2 years ago

“item as described and delivered within time period”

Helpful Report

Posted 2 years ago

“Needed for a job 60 miles away so timing important.Charge 7.95 for delivery 2-3 days but not arrived or even notified of despatch on day 4. Tried to call but telephone number directs you back to email and so far not even an acknowledgment. My first and last purchase.”

Helpful Report

Posted 2 years ago

“Arrived on time quick delivery exactly what I wanted thank you”

Helpful Report

Posted 2 years ago

“Great prices ,good communication and fast delivery, thank you.”

Helpful Report

Posted 2 years ago

“Great to deal with. Delivery arrived on the day it was supposed to.”

Helpful Report

Posted 2 years ago

“Very happy with my sander/grinder and will definitely buy other tools as needed”

Helpful Report

Posted 2 years ago

“7 barrel traps are put on the wrong way”

Helpful Report

Posted 2 years ago

“1st class service and fantastic experience fantastic price great product”

Helpful Report

Posted 2 years ago

“Fast service and good quality. One star removed as the packaging wasn’t great.”

Helpful Report

Posted 2 years ago

“Very fast service”

Helpful Report

Posted 2 years ago

“As required for domestic use”

Helpful Report

Posted 2 years ago

“Excellent replacement bolt-on sythette blade straight on to the sythette I purchased 30 years ago !”

Helpful Report

Posted 2 years ago

“Quick and effecient”

Helpful Report

Posted 2 years ago

“Great thanks”

Helpful Report

Posted 2 years ago

“Quick easy transaction, prompt delivery great doing business”

Helpful Report

Posted 2 years ago

“I was a bit disappointed, the picture of Loctite rust remedy SF 7503. and you sent me SF 7505 . I did notice on invoice it said SF 7505 after I had received it. Having photo of SF 7503 on your advertising is a bit misleading, you really should have a picture of product you are selling.(Sf 7505) Can you tell me if they still do produce SF 7503. Otherwise I found your service was good.”

Helpful Report

Posted 2 years ago

“Easy to put together and works as expected”

Helpful Report

Posted 2 years ago

“very well packed first class service.”

Helpful Report

Posted 2 years ago

“Poor representation of what was sold. Sent completely wrong item”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,507 reviews