Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,506 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pictures on their website do not match the title. Item was shown as Antique Pine and they sent Smoked Walnut.”

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Posted 2 years ago

“6 X Timco PSB50450 Drive-In Post Spike - Bolt Secure. 1 post support was bent and unable to take a bolt, after bending and hammering got the bolt in, this item was missing a bolt but was still sent out. A bit disappointed. other than that good service.”

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Posted 2 years ago

“Good efficient service. Will definitely use again.”

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Posted 2 years ago

“Ordered 100 silicone sealant only 50 arrived left an email with no response can't speak to anyone as when you phone says email only horrendous customer service”

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Posted 2 years ago

“Very reasonable prices for Reisser screws. Far better price than their competitors. Excellent service again.”

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Posted 2 years ago

“Fast efficient service. Delivered very promptly. Wide range of tools allowed me to find exactly what I was after.”

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Posted 2 years ago

“Rubbish service. Sales team couldn’t care less. Picture of item doesn’t match the title. Wrong item sent. List goes on.”

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Posted 2 years ago

“I can’t give a proper review because the item that I wanted was out of stock so that is why only 3stars . Thank you.”

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Posted 2 years ago

“Excellent service. And fast delivery I use them all the time for my small business. Keep up the good work. Marksmakesglasgow”

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Posted 2 years ago

“Ordered soft plastic glues. They came quickly and seemed full and unused. Good service@”

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Posted 2 years ago

“Excellent service from Powertools”

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Posted 2 years ago

“Ordered 2 items and paid for express delivery. One item arrived, however I am yet to receive the second, after requesting a refund I was advised a 6 working day investigation needed to take place before I would receive an answer, this has now been a month since being advised 6 working days and I am still no further forward with receiving the product or a refund. First and last time I use this company.”

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Posted 2 years ago

“The worst experience in tools online buying. I ordered a belt sander and after few days, with no explanation, I've been refunded. I ordered a different model of belt sander. After 2 days, the order status was still processing. I wanted reassurance, so I emailed them asking about the first order and if the second order will be honored. Their apologized for the first order, the reason being a stock malfunction, but reassured me that the second belt sander will be delivered. It didn't. At least I was refunded again.”

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Posted 2 years ago

“Selling items then realising they are cheaper than everywhere else so decided to cancel the order”

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Posted 2 years ago

“Easy ordering with prompt delivery. Thank you”

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Posted 2 years ago

“speedy delivery, toolbag as expected”

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Posted 2 years ago

“Placed the order for very time sensitive delivery. Instead of goods received a credit memo.”

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Posted 2 years ago

“I wasn't very happy as I, by chance, found my order delivered to my absent neighbours house and just left outside leaning against the gate. If I hadn't happen to walk by, it would have stood there for ages getting rusty.”

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Posted 2 years ago

“Order a makita cordless dust extractor on 23/02/23 website clearly stated next day delivery 4 days later it turns up leaving me out of pocket they have a customer service number that takes you to an email address but nobody ever responds all my paperwork says next day delivery but they still argue the case I will never order from this company again customer service is abysmal once they have your money they don’t want to know.”

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Posted 2 years ago

“From ordering to delivery the service was exceptional, no complaints excellent company.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,506 reviews