Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,998 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good used you before”

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Posted 4 years ago

“Does not reply to emails Slow start got it right in the end”

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Posted 4 years ago

“I made an order on 25th May which I paid for and received a receipt. Sad to say, despite a 3-5 delivery schedule, I’m still waiting for it to arrive. Despite 4 emails to the sales department, you can’t telephone them, I’ve had one response to say that they’re looking into it, on Monday last, no one has come back to me. Would I recommend Power Tools Direct? Certainly not on my experience. Customer Service simply doesn’t exist.”

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Posted 4 years ago

“Easy to order, decent price. The little planes need work that is not the fault of powertools direct. Will look again when I need more tools”

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Posted 4 years ago

“10 days to deliver an order which I paid extra for to get the “express 2-3 day” delivery service is nuts. Complained and asked for a refund for the postage and was told the delivery time is not guaranteed. Hate to think what “standard” delivery is like. In a world where most businesses like this offer a next day service these guys are left in the dark ages. Couple that with their after sales service which refused to acknowledge their poor service and I won’t be ordering from them again.”

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Posted 4 years ago

“Can't give a rating as I still haven't received my items it is now the 6th of June had to purchase from another seller”

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Posted 4 years ago

“Really poor service! I placed my order having made sure what I needed was in stock on their website and paid an extra £6.95 for carriage so I could get-on with the job straight away. When my package arrived, only had of what I ordered was there. They had decided to just send half of my order without asking me what I wanted to do. I'm still £6.95 out of pocket on carriage and unable to do my job! Why one earth the won't just send the missing item when it's back in stock I have no idea!?. Neither will they refund (part of the carriage I paid for rapid delivery! - I've asked and they have declined! Poor service from the outset and I'm only posting this review after they've declined to talk to me any more about it! My advice? - buy elsewhere : I certainly will!”

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Posted 4 years ago

“Excellent selection of products, great prices and fast delivery 👍”

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Posted 4 years ago

“Excellent.easy to deal with and speedy deivery Many thanks indeed”

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Posted 4 years ago

“Quick and reliable delivery, very cheap prices.”

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Posted 4 years ago

“Fast and efficient service”

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Posted 4 years ago

“Great service and value for money my order was dealt with promptly”

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Posted 4 years ago

“Power Tools Direct had both sizes of the fence stakes I needed in stock and delivered them quickly and at a reasonable price. I would use them again.”

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Posted 4 years ago

“Great service highly recommend (project) consett”

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Posted 4 years ago

“Top quality, great price”

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Posted 4 years ago

“Spot on service , couldn’t be happier”

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Posted 4 years ago

“No telephone or Messenger support (both just refer you to email). Emailed but still no response after 12 days. Received wrong item and want replaced with correct item or refunded.”

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Posted 4 years ago

“ORDER A VICE ON LINE 7DATS I WAS EMAIL THAT IT WAS OUT OF STOCK”

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Posted 4 years ago

“I would like to give more stars but as didnt have what i wanted in stock so can not be any fairer”

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Posted 4 years ago

“Bad company! Mailing preferences need to be updated. I opted and paid for express delivery but waited 2 weeks for the item that should have been a 2-3 deliverey! A phone number is provided but this is USELESS because you can’t speak to anyone, you are just given an email address. This kind of scamming (taking money for a service that doesn’t exist) is disgraceful and power tools direct should be ashamed! I requested express delivery because the hozelock garden hose was needed quickly. It took 2 weeks to reach me, in which time I was forced to buy the same item from another company that DID deliver the next day. I told power tools direct not to send as I would refuse delivery and they posted immediately! Item was as expected but service and communication was appalling.”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 13,998 reviews