Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,643 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“item faulty, send 5 emails no reply to them, Very poor. Reported to paypal, had 1 reply which i have replied with no answet”

Helpful Report

Posted 4 years ago

“Website good, prices good, delivery prompt, quality good. Recommended.”

Helpful Report

Posted 4 years ago

“Prompt service, well packed.”

Helpful Report

Posted 4 years ago

“Fast delivery considering the time of the year. Would recommend.”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Paid express delivery 2 3days took not good enough”

Helpful Report

Posted 4 years ago

“Easy to use website and quick delivery”

Helpful Report

Posted 4 years ago

“Efficient service”

Helpful Report

Posted 4 years ago

“Took too long to deliver, cannot contact by phone and you are not very responsive to emails probably will not use again”

Helpful Report

Posted 4 years ago

“Excellent service,delivery spot on time, product undamaged and is a good quality item runs fairly quiet and smooth not used it much just a test piece that I was satisfied with the results.”

Helpful Report

Posted 4 years ago

“Excellent customer service. Had a query and received a prompt personal email with clear advice. Good delivery on time and quality goods received at a competitive price. Thank you”

Helpful Report

Posted 4 years ago

“As far as I know, PTD have kept to their side of the consumer contract. However, I suggest they reconsider the company they choose for delivery. DHL have been hopeless- delivery dates which weren't met and no collection code for collection. Went 3 times to try and collect. In the end the newsagent just handed the item over as, despite lengthy phonecalls, we could only make contact with DHL's agent who couldn't supply a collection code. A really frustrating experience which would (probably unfairly) prevent me from ordering from Power Tools Direct again!”

Helpful Report

Posted 4 years ago

“Quick delivery & great price”

Helpful Report

Posted 4 years ago

“Product was virtually half the price of other retailers. All delivered quickly too. Can't recommend enough.”

Helpful Report

Posted 4 years ago

“still waiting for delivery”

Helpful Report

Posted 4 years ago

“100% satisfied. Quick response and good service. Best quality products. Thank you”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Cant be bothered to go it to it all again what I will say is that only using email as a communication is bad business I can understand letting your staff work from home but only if it doesn't customers contacting you having at least one in the office to answer the phone would be a very good idea”

Helpful Report

Posted 4 years ago

“Easy order and confirmation. Notification of delivery quick delivery good product. What more can you ask for.”

Helpful Report

Posted 4 years ago

“Thanks Power tools direct :)”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,643 reviews