Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,643 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where dozens of companies trading on line are failing i so many aspects I’m happy to give plaudits to Power Tools Direct for 1) having the item that was listed on the website actually in stock. 2) keeping me informed of every stage of the order. 3) Despatching and delivering the item in really good time at a very reasonable delivery charge. Thank you.”

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Posted 4 years ago

“Very prompt”

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Posted 4 years ago

“Very happy with purchase”

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Posted 4 years ago

“Arrived quickly. Great price”

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Posted 4 years ago

“Very good delivery and I am going to learn to get the best use of it. I expected it sharper but I do not want accidents. Thanks”

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Posted 4 years ago

“Not a good result. I was promised delivery in three days, nothing appeared and it is impossible to contact this company by phone or e-mail. The tools eventually arrived after nearly three weeks with two items missing! This didn't matter as having waited so long we had to buy the tools from another supplier so didn't need them anyway. Having looked at website reviews,( should have done that first), this seems to be normal for this company. One reviewer has been waiting for tools since February!”

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Posted 4 years ago

“Sold me an item that wasn’t in stock although the website said it was. Then going to charge me postage for two items that relied on me having the original item. However very good at reimbursing me the value of the items I thought I was buying. Won’t be using power tools direct again I’m afraid.”

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Posted 4 years ago

“pleased with item easy assembly well made and good value”

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Posted 4 years ago

“Prompt delivery and very happy with my order”

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Posted 4 years ago

“Product is great quality and was delivered fast and efficiently”

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Posted 4 years ago

“Good service and prices”

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Posted 4 years ago

“Top notch service”

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Posted 4 years ago

“Ordered a jump starter, it arrived as promised but was damaged. Tried phoning , message says there is no one to take calls , email only. After 3 emails eventually after a couple of hours I got a response which was to offer a partial refund which I did say I would consider ,after another couple hours I still had no response, so I then declined the offer and said I would like a replacement . I then had a message which said I had to return the damaged one and only when they had it would they arrange a replacement . I then said I would ideally like them to take it back and refund me . Once again no response for several hours. I will update this when it is resolved”

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Posted 4 years ago

“Easy and prompt.”

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Posted 4 years ago

“Product was as described and exactly what I had expected. I was kept informed of delivery by email and arrived on time. Good service all round.”

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Posted 4 years ago

“Excellent service, extra quick Delivery.”

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Posted 4 years ago

“Excellent product excellent service outstanding”

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Posted 4 years ago

“Goods were as descibed and arrived when they said they would All Good”

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Posted 4 years ago

“Good competitive price and easy to purchase on line”

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Posted 4 years ago

“quick efficient service”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,643 reviews